Client Success Director

Aspirion

Client Success Director managing client relationships for healthcare revenue cycle services. Responsible for client satisfaction, outcomes, and value realization in a remote setting.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

manage ongoing professional relationships with clients and stakeholders
ensure we maintain relationships at multiple levels within the client
provide insights to help drive consistent account placements from assigned clients
identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive
organize training for clients by assessing their needs and communicating with both client and Aspirion departments
communicate with clients to resolve escalated processing/protocol issues
conduct performance reviews and executive business reviews with clients, onsite preferred
handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution
communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided
provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services
analyze trends and report on key performance indicators
identify and assess client needs to exceed expectations
interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
maintain HIPAA certification and compliance
collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues
ensure any account projects are being worked in a time fashion (e.g. provider relations spreadsheets, billing projects, etc.)
create process for obtaining information and resolving issues with client
all other duties as assigned to maintain company standards and client protocols
perform other related duties as assigned

Requirements

What you’ll need

Bachelor's degree required
Minimum of 5 years working in a Client Success/Management role in the health care revenue cycle industry required
Technical skills using MS Office applications (Word, Excel, Power Point) required
Executive presence and presentation skills required

Benefits

Comp & perks

unlimited opportunities for advancement
full benefits package, including health, dental, vision and life insurance upon hire
matching 401k
competitive salaries
incentive programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MS OfficeExcelPowerPointdata analysisperformance reviewsaccount managementclient relationship managementcross-sellingproblem resolutiontrend analysis

Soft Skills

communicationflexibilityproactivityresourcefulnessprofessionalismconfidentialitypresentation skillsclient needs assessmentstakeholder managementconflict resolution

Certifications

HIPAA certification