Technical Support Agent
Aspire Software
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Respond to customer inquiries with courtesy, empathy and professionalism
- Guide customers in using our software
- Actively listen to customer needs
- Resolve issues efficiently
- Explain solutions clearly, simply, and in a reassuring manner
- Ensure rigorous follow-up on requests
- Document interactions and solutions
- Escalate more complex technical issues at the appropriate time
- Collaborate with internal teams to improve the customer experience
Requirements
- College diploma or other relevant training
- Bilingual (to effectively support clients across multiple regions)
- Experience in B2B customer service
- Comfortable with technology
- Experience with SaaS platforms
- Familiarity with ticketing systems or CRM tools
Benefits
- 4-day workweek
- Flexible schedule & remote work
- Competitive salary + annual review
- Group insurance after 3 months (50% paid by the company, family option)
- Employee Assistance Program (EAP)
- Corporate telemedicine program
- Group RRSP with employer contribution after 6 months
- 3 weeks of vacation from the first year (available after 3 months)
- Regular social and sports activities
- Annual training budget
- Annual personal budget of $350 (for sports or remote-work equipment)
- Coffee, snacks and good vibes guaranteed at the office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B customer serviceSaaS platformsticketing systemsCRM tools
Soft skills
courtesyempathyprofessionalismactive listeningproblem-solvingclear communicationfollow-upcollaboration
Certifications
college diploma