Aspire, Jordan

System Engineer, NOC Support

Aspire, Jordan

full-time

Posted on:

Location Type: Remote

Location: Jordan

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Tech Stack

AnsibleAWSAzureCloudDockerKubernetesPuppetPythonRubyTerraform

About the role

  • Proactively monitor infrastructure and services using tools like CloudWatch, Datadog, and Observe.
  • Identify, analyze, and escalate alerts and events following established procedures.
  • Conduct regular health checks to ensure service availability and performance.
  • Execute routine operational tasks, including configuration changes and service actions.
  • Develop and maintain operational runbooks, documentation, and knowledge base articles.
  • Act as the primary incident coordinator—facilitating communication, coordinating resources, providing updates, and leading post-incident retrospectives.
  • Provide feedback and guidance to infrastructure and application teams to improve uptime, performance, and observability.
  • Deliver exceptional customer service to all stakeholders.
  • Participate in an on-call rotation to ensure 24/7 service reliability.

Requirements

  • Proven experience managing a 24/7 SaaS environment with excellent uptime.
  • Hands-on experience with at least one cloud platform (AWS preferred, Google Cloud, or Azure).
  • Proficiency in at least one scripting language (Python, Bash, or Ruby).
  • Experience with containers (Docker) and/or container orchestration (Kubernetes or ECS).
  • Familiarity with configuration management, automation, and infrastructure-as-code tools (Ansible, Terraform, or Puppet).
  • Strong English communication skills—both written and verbal.
  • Awareness or knowledge of IT security best practices as defined by ISO/SOC or similar.
Benefits
  • Competitive long-term total compensation with salary and performance-based bonus
  • Nursery reimbursement benefit
  • Attend virtual and onsite international tech conference
  • Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO/SOC.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CloudWatchDatadogObserveAWSGoogle CloudAzurePythonBashRubyDocker
Soft Skills
communicationcustomer serviceincident coordinationfeedbackguidance