Aspire, Jordan

Systems Engineer

• Proactively monitor infrastructure and services using tools like CloudWatch, Datadog, and Observe.
• Identify, analyze, and escalate alerts and events following established procedures.
• Conduct regular health checks to ensure service availability and performance.
• Execute routine operational tasks, including configuration changes and service actions.
• Develop and maintain operational runbooks, documentation, and knowledge base articles.
• Act as the primary incident coordinator—facilitating communication, coordinating resources, providing updates, and leading post-incident retrospectives.
• Provide feedback and guidance to infrastructure and application teams to improve uptime, performance, and observability.
• Deliver exceptional customer service to all stakeholders.
• Participate in an on-call rotation to ensure 24/7 service reliability.

System Engineer, NOC Support