ASPEN DENTAL GROUP, PC

Director, Digital Practice Experience

ASPEN DENTAL GROUP, PC

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Illinois • New York • United States

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Salary

💰 $130,000 - $185,000 per year

Job Level

Lead

About the role

  • Shape and deliver a best-in-class experience across Aspen Dental’s digital ecosystem
  • Own the end-to-end customer experience for digital workflows supporting dentures, implant planning, and surgical guide design
  • Oversee multiple practice-facing service teams and establish a real-time clinical record acquisition review function
  • Identify friction, drive simplification, and improve the experience for doctors, offices, and patients
  • Lead customer service teams handling both transactional and skilled support
  • Build and scale a clinical record acquisition review function
  • Optimize the digital operations to simplify workflows and improve customer experience
  • Build, lead, and develop high-performing teams using data to inform priorities and measure impact.

Requirements

  • Bachelor’s degree in Operations Management, Business, or related field (Master’s preferred)
  • 10+ years of experience in continuous improvement, operations, or a related role, with proven success in applying Lean and Six Sigma methodologies
  • Demonstrated ability to stand up new functions and scale them effectively, including offshore operations
  • Prior experience leading multi-team service or enablement organizations
  • Strong analytical and problem-solving abilities, with experience leveraging data to inform decisions
  • Excellent communication and influencing skills, with the ability to align diverse stakeholders around common goals.
Benefits
  • paid time off
  • health insurance
  • dental insurance
  • vision insurance
  • 401(k) savings plan with match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
continuous improvementoperations managementLean methodologySix Sigma methodologydata analysisworkflow optimizationclinical record acquisitioncustomer experience managementservice team leadershipoffshore operations
Soft Skills
analytical skillsproblem-solvingcommunication skillsinfluencing skillsteam leadershipstakeholder alignmentprioritizationdevelopment of high-performing teamscustomer servicesimplification