Senior IT Engineer

Ashby

full-time

Posted on: 1/10/2026

Location Type: Remote

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💰 $120,000 - $150,000 per year

About the role

Own and triage customer issues from ingest through to resolution, whether that’s a one-time fix or a full project including org-wide changes.
Offer, advocate and then implement best practices for an IT function that is securely creating the most productive workforce in the world.
Own projects across device management (think Kandji, Crowdstrike), identity management (think Okta, Google Workspace), hardware logistics (think laptop shipping, accessories lifecycle) and user lifecycle (onboarding, offboarding and user changes) to automate manual process and reduce our touchpoints to solely those where the human interaction matters.

Experience across a range of technical systems, basic understanding of systems design, APIs and the underlying technologies that make modern SaaS systems work.
Desire to work in and help build a small team of experts with an open, engaged and radically efficient profile.
A strong belief that end user support is an equally important part of being a well-rounded engineer as building world-class automations.
The ambition to challenge norms and build for scale and flexibility outside of the expected.
The humility to accept the thoughts and emotions of others as valuable before your own and be vulnerable in front of others.
The wisdom to know when it’s best to apply the above.

Benefits

Competitive salary and equity.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Tip: use these terms in your resume and cover letter to boost ATS matches.

systems designAPIsSaaS

team buildingend user supportambitionhumilitywisdom