Operations Analyst
Ash Wellness
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $70,000 - $85,000 per year
About the role
- Become a subject matter expert in Ash’s platform and products.
- Stay up-to-date on changes to our system that may impact customers.
- Crosstrain on patient support, lab and basic technical resolution processes.
- Devise process improvement strategies where gaps are identified.
- Implement new processes as needed.
- Support ticketing system data management and devise data processing strategies.
- Monitor lab partner compliance across network through ticket management and SLA monitoring.
- Perform quarterly audits and organization of lab validation data.
- Perform quarterly audits of reference range database.
- Devise and implement provider services quality auditing process.
- Support common technical process triage and resolution.
Requirements
- 1-3 years experience, preferably in the healthcare industry or in technical support role.
- Ability to follow and maintain procedures diligently, especially documentation and escalation protocols.
- Strong written communication, time management and organizational skills.
- Experience using and learning basic software and data tools (Ash-built systems, HelpScout, Zendesk, Google Suite, CRM).
Benefits
- Flexible working environment with unlimited vacation time and company provided team lunches.
- Competitive pay, full health benefits (medical, dental, vision), stock options, 401k program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data managementprocess improvementauditingtechnical resolutionticket managementSLA monitoring
Soft Skills
written communicationtime managementorganizational skillsattention to detail