Ascom

Support Engineer

• Troubleshoot and resolve escalated technical incidents and service requests
• Provide expert-level support for Ascom products and solutions
• Collaborate with internal teams and customers to identify and implement solutions
• Perform investigation, fault analysis, and root-cause identification
• Ensure accurate documentation and traceability of all cases
• Support system maintenance, testing, and improvement activities
• Contribute to high-quality customer service and efficient issue resolution
• Participate in after-hours/on-call support when required

Global Third Line Support Engineer

Full-stack Engineer

• Translate stakeholder and customer needs into robust technical solutions
• Own features end-to-end across design, implementation, deployment, and support
• Lead technical investigations, prototypes, and pre-studies to support product direction and architectural decisions
• Participate in and lead design and code reviews to improve quality and consistency
• Identify and reduce technical debt and improve the codebase through refactoring and continuous improvement

Senior Software Engineer

Human Resources

• Play a key part in improving Ascom’s talent management strategies
• Design and implement global L&D programs linked to KPIs
• Identify training needs and develop customized training solutions
• Collaborate closely with regional HR teams worldwide
• Drive people development strategies that enhance engagement and performance
• Develop and maintain a global competency framework

Talent Management Specialist

Field Engineer

• Voert preventief en correctief onderhoud uit, zowel op afstand als ter plaatse.
• Rapporteert uitgevoerde werkzaamheden en gebruikte materialen.
• Rapporteert eventuele afwijkingen ten opzichte van de documentatie van het systeem/de locatie.
• Doet aanbevelingen voor wijzigingen of vervangingen van onderdelen of complete systemen.
• Ontvangt, behandelt en escaleert indien nodig feedback en klachten van klanten op een tijdige en grondige manier.
• Analyseert en lost gemelde defecten in oplossingen en klantproblemen op.
• Behoudt en verbetert de projectmarges door werkwijzen te ontwikkelen.
• Zelfstandig kunnen werken met beperkte directe supervisie en contact hebben met klanten en collega's.
• Goede documentatiestandaarden opstellen.
• Systematisch feedback over klanttevredenheid verzamelen.
• Trainingen voor eindgebruikers geven.

Global Third Line Support Engineer

Senior Software Engineer

Talent Management Specialist

Service Engineer