Global Third Line Support Engineer

Ascom

Global Third Line Support Engineer at Ascom providing technical expertise in critical systems support. Collaborating with teams to resolve complex technical issues and ensure system stability.

Posted 6/12/2026full-timeGothenburg • 🇸🇪 SwedenMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SwitchingTCP/IP

About the role

Key responsibilities & impact

Troubleshoot and resolve escalated technical incidents and service requests
Provide expert-level support for Ascom products and solutions
Collaborate with internal teams and customers to identify and implement solutions
Perform investigation, fault analysis, and root-cause identification
Ensure accurate documentation and traceability of all cases
Support system maintenance, testing, and improvement activities
Contribute to high-quality customer service and efficient issue resolution
Participate in after-hours/on-call support when required

Requirements

What you’ll need

Degree in IT, Engineering, or equivalent experience
Strong knowledge of Windows Server environments and enterprise networks
Experience in troubleshooting complex IT systems, integrations, and infrastructure
Understanding of networking (TCP/IP, routing, switching, wireless)
Experience with virtualization, databases, and system integration
Several years of experience in a technical support or system engineering role
Strong troubleshooting and analytical skills
Ability to work independently and manage complex issues
Customer-oriented mindset with excellent communication skills
Ability to collaborate across teams and influence without formal authority
Calm and structured approach under pressure
Preferred: ITIL certification
Experience in healthcare, telecom, or mission-critical environments

Benefits

Comp & perks

A global and innovative work environment
Opportunities to work with advanced technology and critical systems
A collaborative culture focused on knowledge sharing and development
The chance to make a real impact in healthcare and other vital sectors

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingWindows ServernetworkingTCP/IProutingswitchingvirtualizationdatabasessystem integrationfault analysis

Soft Skills

analytical skillscustomer-oriented mindsetcommunication skillscollaborationinfluence without authorityindependencestructured approachcalm under pressureissue resolutiondocumentation

Certifications

ITIL certification