Ascertain

Director

• Own strategic customer relationships from implementation through long-term adoption, growth, and renewal for Ascertain's highest-priority healthcare partners.
• Lead complex implementations, guiding customers through deployment, change management, and operational transformation.
• Serve as a trusted advisor to executive sponsors, physician leaders, and practice administrators, helping them achieve measurable operational and financial outcomes.
• Partner cross-functionally with Sales, Product, Engineering, and Clinical teams to deliver exceptional customer experiences and influence product direction.
• Identify opportunities for expansion by uncovering new use cases, demonstrating ROI, and helping customers maximize the value of Ascertain's platform.
• Build scalable playbooks and best practices that improve implementations and establish repeatable success across specialty healthcare organizations.

Director of Partner Solutions – Cardiology

Assistant

• Review and verify insurance information and patient eligibility for prior authorizations.
• Communicate with healthcare providers to gather necessary medical documentation and information.
• Submit prior authorization requests to insurance companies following established protocols.
• Monitor and track authorization requests to ensure timely processing and resolution.
• Respond to inquiries from healthcare providers, patients, and insurance companies regarding authorization status.
• Maintain accurate records of authorization requests, approvals, and denials.
• Collaborate with internal teams to resolve authorization issues and improve process efficiency.
• Stay updated on insurance policies, regulations, and industry trends related to prior authorizations.

Prior Authorization Assistant, Cardiology

Prior Authorization Assistant, Oncology

Implementation Specialist

• Own the Client Relationship: Serve as the primary client lead during implementation. Conduct stakeholder interviews, align on workflows, and maintain alignment with operational and executive stakeholders. Provide clear updates on progress, surface risks early, and ensure strong coordination through go live and early adoption.
• Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.
• Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies.
• Collaborate with Commercial: Upsell and cross sell new products to established customers; and then develop a scalable customer-success framework (onboarding, training, support, upsell).
• Develop a targeted (by customer type) customer-success framework (onboarding, training, support, upsell) and required materials (role-based meeting template)

Director of Partner Solutions – Cardiology

Prior Authorization Assistant, Cardiology

Prior Authorization Assistant, Oncology

Senior Implementation Manager