Ascertain

Implementation Specialist

• Your job is to work inside that reality and make Ascertain's product deliver results there.
• Build the integrations, extensions, and features that make our system work in their environment.
• Write code, build integrations, and ship features end-to-end.
• You will also be the person our customers trust to understand their problems and follow through on solving them.

Technical Customer Engineer

Manager

• Own the Client Relationship: Serve as the primary client lead during implementation. Conduct stakeholder interviews, align on workflows, and maintain alignment with operational and executive stakeholders. Provide clear updates on progress, surface risks early, and ensure strong coordination through go live and early adoption.
• Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.
• Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies.
• Collaborate with Commercial: Upsell and cross sell new products to established customers; and then develop a scalable customer-success framework (onboarding, training, support, upsell).
• Develop a targeted customer-success framework and required materials (role-based meeting template)

Senior Implementation & Engagement Manager

Operations

• Own coordination of executive priorities and team operations, including managing calendars, aligning meetings with strategic priorities, and ensuring leaders are prepared with the context, materials, and decisions needed to move work forward.
• Drive meeting effectiveness across the organization by preparing agendas, gathering pre-reads, documenting decisions and action items, and ensuring clear follow-through and accountability across teams.
• Support cross-functional project coordination between teams such as Marketing and Commercial by tracking deliverables, maintaining timelines, and proactively identifying gaps, risks, or dependencies that could impact progress.
• Maintain and improve operational systems and workflows (e.g., ClickUp and other internal tools) to ensure tasks, documentation, and decisions are organized, visible, and easy for teams to execute against.
• Act as a proactive operational partner to leadership, identifying opportunities to take work off others’ plates, improving processes, and stepping in to support new initiatives as priorities evolve.

Operations Coordinator

Technical Recruiter

• Partner directly with leadership to define hiring standards.
• Design structured evaluation processes.
• Build proactive pipelines across technical and GTM roles.
• Strengthen decision-making quality across the organization.
• Attract and close exceptional talent by continuously improving our hiring engine.

Product Manager

• Develop and execute on Ascertain’s strategy for AI-driven and AI-managed integrations
• Perform up-front discovery through workflow shadowing, research, and competitive analysis and present findings to the team with conviction and rigor
• Prioritize the integrations with partners and vendors which will drive the most leverage for our team as we scale and expand into new use cases
• Partner with Customer Success to define acceptance criteria, testing protocols, and ensure high-quality delivery
• Track usage, performance metrics, and customer feedback, to continuously improve the quality of our product

Technical Customer Engineer

Senior Implementation & Engagement Manager

Operations Coordinator

Technical Recruiter

Founding Product Manager