Senior Implementation Manager

Ascertain

Lead post-sale success and retention efforts for Ascertain’s important partners in healthcare technology. Own end-to-end customer success and ensure long-term retention and expansion.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Own the Client Relationship: Serve as the primary client lead during implementation. Conduct stakeholder interviews, align on workflows, and maintain alignment with operational and executive stakeholders. Provide clear updates on progress, surface risks early, and ensure strong coordination through go live and early adoption.
Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.
Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies.
Collaborate with Commercial: Upsell and cross sell new products to established customers; and then develop a scalable customer-success framework (onboarding, training, support, upsell).
Develop a targeted (by customer type) customer-success framework (onboarding, training, support, upsell) and required materials (role-based meeting template)

Requirements

What you’ll need

5 to 7 years of experience in healthcare, including provider, payer, or healthcare technology environments
4+ years of experience leading healthcare IT or SaaS implementations with direct ownership of delivery
Proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results.
Exposure to customer-support workflows and tools to bridge the gap between implementation and ongoing support.
Previous startup experience preferred.
Cardiology or oncology experience preferred.

Benefits

Comp & perks

Cutting-edge technology: Work directly with the latest advancements in AI and automation, tackling challenging problems that meaningfully impact healthcare.
Ownership & growth: You’ll join Ascertain at a pivotal early stage, shaping our products, technical direction, and culture, with significant opportunities for career advancement.
Collaborative team: Join a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions.
Flexible remote work: We support a flexible hybrid or remote working model, trusting you to manage your own schedule.
Competitive compensation: We offer competitive salary, meaningful equity, comprehensive health insurance, and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare ITSaaS implementationsproject managementKPI analysiscustomer onboardingrisk mitigationstakeholder managementcustomer-success frameworktraining developmentconfiguration testing

Soft Skills

client relationship managementcommunicationcollaborationleadershipproblem-solvingorganizational skillsadaptabilitystrategic thinkingnegotiationcustomer engagement