Travel and Expense Administrator
Ascential Technologies
full-time
Posted on:
Location Type: Remote
Location: Missouri • United States
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Salary
💰 $64,000 per year
About the role
- Maintain system users; set up new employees, handle terminations, transfers, permissions, and other employment changes
- Support system users; provide remote technical assistance with mobile apps, websites, and any associated tools; provide guidance on proper use of tools, associated process and policy compliance
- Monitor travel booking and expense submission, ensuring consistency, accuracy, appropriateness, and adherence to policies and guidelines
- Resolving and escalating issues as needed
- Coordinate with travel agency to ensure consistent policy enforcement, address employee concerns, and distribute duty of care information
- Perform all regular corporate credit card administration and monitor for appropriate purchase activity
- Issue new cards, cancel cards, maintain site users, address past due accounts reconciling charges when needed and provide support to cardholders and site users
- Resolving and escalating issues as needed
- Facilitate education of all system users under direction of the Analyst; create and maintain work instructions and reference materials, send communications, conduct training, and monitor usage to provide ongoing instruction as needed
- Applies to all users of every level, type, and role
- Manage shared email accounts; provide timely responses and maintain good organization and process
- Monitor various reports to provide guidance and escalation as needed
- Provide data and reporting to stakeholders using integrated and external tools. Including basic updates to custom reports
- Recommend improvements to assigned systems & processes based on own observations and employee feedback; support or manage resulting changes depending on scope
- Assist in rolling out systems to new Ascential locations
- Support the implementation of new shared finance systems
- Enhance knowledge of assigned systems via educational webinars, training courses, and publications
- Cover miscellaneous tasks related to existing and newly assigned responsibilities
Requirements
- Bachelor’s degree in related field and/or equivalent years related experience
- Minimum three years of experience working in accounting, travel, or system related role supporting end users
- Experience with travel and expense system and procedures required
- Experience with credit card programs strongly preferred
- Strong ability to multi-task, balance and prioritize numerous different requests and work independently with little supervision
- Able to support individuals from multiple locations remotely, possess strong communication skills for interaction with diverse groups at all levels internally and externally
- Ability to understand and accommodate customer/end user sense of urgency
- Passionate about doing things the ‘right’ way and motivated to help others.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
travel and expense systemcredit card programsdata reportingsystem administrationprocess compliancetechnical assistancetraining facilitationissue resolutionpolicy enforcementcustom report updates
Soft Skills
multi-taskingprioritizationindependent workcommunicationcustomer serviceproblem-solvingorganizational skillsteam collaborationadaptabilityattention to detail