Ascential Technologies

Account Manager

• Own revenue growth and account penetration across assigned aerospace customers, with accountability for new systems, services, and recurring revenue.
• Develop and execute site-level account plans, including installed asset mapping, decision-maker alignment, whitespace identification, and quarterly expansion targets.
• Establish and manage annual and multi-year growth plans to achieve a minimum of $8M+ in annual revenue across assigned accounts.
• Build deep site intelligence for each installed Titan or legacy stand, including configuration, utilization, maintenance history, failure risks, and downtime windows.
• Lead complex, technical, value-based sales cycles with engineering, maintenance, quality, and program stakeholders.
• Act as the primary commercial interface between the customer and internal teams, ensuring commitments are executable and expectations are clear.

Key Account Manager – Aerospace

Application Engineer

• Manage large-scale automation projects ensuring timely delivery and customer satisfaction
• Provide expert-level technical support to customers and develop tailored innovative concepts
• Work closely with sales to identify and qualify business opportunities and lead proposal development

Applications Engineer III

Administration

• Maintain system users; set up new employees, handle terminations, transfers, permissions, and other employment changes.
• Support system users; provide remote technical assistance with mobile apps, websites, and any associated tools; provide guidance on proper use of tools, associated process and policy compliance.
• Monitor travel booking and expense submission, ensuring consistency, accuracy, appropriateness, and adherence to policies and guidelines. Resolving and escalating issues as needed.
• Coordinate with travel agency to ensure consistent policy enforcement, address employee concerns, and distribute duty of care information.
• Perform all regular corporate credit card administration and monitor for appropriate purchase activity. Issue new cards, cancel cards, maintain site users, address past due accounts reconciling charges when needed and provide support to cardholders and site users. Resolving and escalating issues as needed.
• Facilitate education of all system users under direction of the Analyst; create and maintain work instructions and reference materials, send communications, conduct training, and monitor usage to provide ongoing instruction as needed. Applies to all users of every level, type, and role.
• Manage shared email accounts; provide timely responses and maintain good organization and process.
• Monitor various reports to provide guidance and escalation as needed. Provide data and reporting to stakeholders using integrated and external tools. Including basic updates to custom reports.
• Recommend improvements to assigned systems & processes based on own observations and employee feedback; support or manage resulting changes depending on scope.
• Assist in rolling out systems to new Ascential locations.
• Support the implementation of new shared finance systems.
• Enhance knowledge of assigned systems via educational webinars, training courses, and publications.
• Cover miscellaneous tasks related to existing and newly assigned responsibilities.

Key Account Manager – Aerospace

Applications Engineer III

Travel & Expense Administrator