VP Internal Audit
Sedgwick
VP of Consumer Experience - Experience Insight
Ascension Executive Recruitment
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- The VP, Consumer Experience - Experience Insight serves as a key member of the Consumer Experience Team.
- The VP, Consumer Insight leads our overall Experience Insight Strategy and is accountable for applying innovative and rigorous research methods that transform the insights function into a source of sustainable competitive advantage through actionable insights aligned with business goals.
- What You Will Do: Provide executive level leadership on National Consumer Insight, propelling our Net Promoter Score (NPS) growth and helping prioritize strategic efforts that have the greatest impact for our consumers.
- Bridge the partnership between our Data Science, Market Research, Design Research and Consumer Insight teams.
- Accountable for the voice of consumers as it relates to the experience.
- Provide matrix leadership to the Market-level Consumer Insight resources for robust analyses, simple communication, and actionable guidance to our Executive leadership.
- Identify and prioritize actions that drive a consumer centric culture, business outcomes and leader accountability for the markets/line of business.
- Ensure strategic and operational plans, communications, and other activities across all markets/lines of business are aligned and founded in consumer truth.
- Deliver organizational performance outcomes on time, within budget and aligned to Ascension’s Strategic Plan.
- Oversee cross-functional projects and programs effectively and efficiently by escalating risks, tracking decisions, empowering decision makers, identifying interdependencies, building project plans and managing stakeholders.
- Recommend and provide ongoing analytical support for incentive-based consumer measures.
- Foster a culture of appreciation, belongingness, inclusivity, diversity and equity to drive the associate experience.
Requirements
- Education: Associate's degree/Bachelor's degree with 7 years of applicable cumulative job specific experience required, with 4 of those years being in leadership/management.
- Additional Preferences Master’s Degree preferred 10 years of relevant experience preferred
- Previous senior leadership consumer insight experience and understanding
- Ability to communicate with objectivity and clarity to drive change in a large, complex organization with matrix reporting relationships
- Excellent organizational skills with an ability to prioritize multiple demands and projects
- Key Attributes: analytical / insight skills, critical thinker, highly developed communication and data visualization skills, experience working in complex/matrixed organization, demonstrated ability to collaborate and create consensus, innovative mindset, direct, transparent, resilient, inclusive, compassionate, high emotional intelligence, demonstrated experience with change management and conflict management
