Vice President, CB CX
NBCUniversal
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Colorado, Illinois, Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $198,645 - $327,764 per year
Job Level
Lead
About the role
- Responsible for overall strategy and management of customer experience organization
- Establish policies and procedures for customer experience
- Drive revenues and improve operational effectiveness
- Lead a small team to impact across Comcast Business
- Own the customer experience and drive results and growth
Requirements
- Master's Degree preferred but can consider equivalent coursework and experience
- 15+ years of relevant work experience
- Customer Experience (CX) skills
- Customer Service Leadership and Operations skills
Benefits
- Best-in-class Benefits
- Array of options, expert guidance, and always-on tools for support
- Personalized to meet needs for physical, financial, and emotional support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer experience managementleadershipoperational effectivenessteam managementstrategic planning