Senior Technical Program Manager – Office to the CTO
Keeper Security, Inc.
AWSCloudCyber Security
Patient Access Liaison
Ascendis Pharma
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $185,000 - $195,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to therapy access and administration.
- Develop and maintain relationships with patients and caregivers via in-person and virtual interactions.
- Assess the individual needs of the patient to develop an appropriate plan of action that empowers patient and caregiver advocacy utilizing approved resources.
- Educate patients on their insurance coverage and the process for obtaining therapy and conduct medication administration training as required once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and their care team by developing a communication plan tailored to the needs of the patient and their care team.
- Collaborate with cross-functional internal teams as needed.
- Partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product complaints.
- Ensure compliance with all relevant regulations and standards.
- This position will require up to 50%, including overnight and weekend travel commitments to include advocacy and congresses
Requirements
- Bachelor’s degree AND at least 5 years of experience in a direct patient support role, and the ability to explain access and reimbursement concepts at the consumer level.
- Clinical/Allied Health degree/licensure preferred, with at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related, and 2 years of industry experience.
- Bilingual preferred.
- Experience in product launches for orphan or rare diseases with the ability to learn detailed product and disease information.
- Experience in patient education and understanding of and working through reimbursement obstacles.
- Familiarity with HIPAA guidelines, FDA requirements, and OIG Compliance guidelines.
- Ability to work effectively and autonomously in a team environment and communicate with cross-functional partners.
- Ability to respond quickly and adapt to evolving patient and care team needs.
- Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills.
- Adherence to all company compliance programs and policies is required.
