Technology Risk and Compliance Analyst, Azure
Interapt
AzureCloud
Senior Director, Cloud and Infrastructure
Ascend Technologies
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $170,000 per year
Job Level
Senior
Tech Stack
AzureCloud
About the role
- Serve as a senior member of the Cloud/Infra Leadership Team, contributing to long-term vision, annual goals, and quarterly deliverables
- Lead and mentor leaders of the Engineering teams
- Provide strategic insight into emerging technologies, market trends, and process innovations to improve service delivery and operational efficiency
- Define and drive key performance indicators (KPIs) and service-level agreements (SLAs) for infrastructure operations
- Partner with executive leadership to align infrastructure and cloud strategies with business objectives
- Oversee all operational maintenance activities across client infrastructures, ensuring proactive planning, scheduling, execution, and follow-up
- Manage the change management process, including chairing weekly change review meetings and ensuring compliance with ITIL standards
- Direct demand management processes and resource scheduling across engineering and server/cloud functions
- Own internal infrastructure portfolio, ensuring security, scalability, and performance
- Drive continual improvement of Managed Services tools, processes, and reporting
- Serve as the senior escalation point for major issues and lead at-risk client communications, building remediation and improvement plans with account management
- Ensure seamless onboarding of new clients, including implementation of change management processes, documentation validation, and reporting setup
- Maintain high levels of customer satisfaction by reducing unscheduled downtime and improving resolution times
- Manage and mentor direct reports, including team leads, managers, and supervisors; conduct regular 1:1s, team meetings, and performance reviews; foster a culture of accountability, collaboration, and innovation
Requirements
- Bachelor’s degree preferred
- 10+ years of progressively responsible IT leadership experience
- At least 5 years managing infrastructure, cloud, or network operations teams
- Proven success managing large, cross-functional technology teams within a managed services, consulting, or enterprise IT environment
- Strong background in ITIL and Knowledge Management processes
- Demonstrated ability to lead complex projects from planning through execution, with measurable results
- Excellent strategic thinking, analytical, and problem-solving skills
- Outstanding organizational, verbal, and written communication skills
- Experience with Azure cloud platforms, networking, server administration, and enterprise infrastructure technologies
- Ability to serve as a senior escalation point for complex issues and at-risk client communications
- Experience defining and driving KPIs and SLAs for infrastructure operations
- Experience managing change, demand, and knowledge management processes
- Ability to travel occasionally to client sites; ability to lift up to 50 lbs and drive to client sites
