Ascend Technologies

Network Engineer

• Provide operational support for clients’ network infrastructure including switches, routers, wireless access points and controllers, and firewalls
• Communicate with clients regarding status of open tasks and projects daily
• Drive projects for data network design, development, and implementation, working in conjunction with professional services teams
• Follow established processes for all work, adhering to Ascend’s quality standards
• Identify and drive opportunities for process improvement
• Development of documentation for client networks, including network diagrams
• Work with vendors for support case resolution
• Assist in mentorship/training of other engineers
• Participate in an on-call rotation to provide off-hours support

Senior Network Engineer

Project Manager

• Provide day-to-day administrative support to PMO team members across active projects.
• Prepare, maintain, and distribute recurring project reports, dashboards, and status updates.
• Support project managers with billing activities, cost tracking, and financial documentation.
• Ensure timely completion and accuracy of project artifacts.
• Monitor project compliance with internal PMO standards, policies, and procedures.
• Document, update, and maintain core PMO processes, templates, and SOPs.

Project Administrator

Full-stack Engineer

• Translate conceptual sales solutions and architectural designs into detailed technical tasks and delivery plans.
• Collaborate with Solution Architects, Delivery Engineers, and clients to ensure alignment between design intent and practical implementation.
• Develop and maintain standard configuration guides, templates, and technical documentation.
• Serve as a decision-maker on technical standards, ensuring solutions align with organizational best practices and scalability requirements.
• Review proposed engineering solutions for accuracy, feasibility, and adherence to standards.
• Provide technical leadership and mentorship to delivery engineering teams.
• Participate in solution reviews, quality assurance checks, and continuous improvement initiatives.
• Support pre-sales or scoping discussions as needed to validate clear expectations from SOW agreement to client onboarding.
• Identify opportunities to streamline delivery processes and improve technical consistency across engagements.

Technical Lead – Infrastructure Delivery

Systems Engineer

• Independently administer and maintain core applications such as ServiceNow, Okta, and others managed by the Platform team.
• Resolve Tier 2 tickets involving system access, platform performance, advanced configuration, and user onboarding/offboarding scenarios.
• Assist in planning and executing application consolidations, license audits, and access reviews during acquisition integration efforts.
• Contribute to the development and enforcement of internal configuration standards and access control procedures.
• Ensure accurate system relationships and data within the ServiceNow CMDB by reviewing CI data and resolving inconsistencies.
• Document system processes, workflows, and platform changes to support onboarding, knowledge sharing, and audit readiness.
• Participate in evaluating new applications or tools, assessing integration complexity and alignment with business needs.
• Collaborate with cross-functional stakeholders to collect feedback and iterate on internal tool improvements.
• Monitor platform ticket queues to ensure timely responses, appropriate routing, and consistent closure standards.
• Provide support and mentorship to Associate System Engineers on platform administration and request handling.

Salesforce Developer

• plays a critical role in delivering impactful consulting engagements
• designing and implementing robust, scalable Salesforce solutions
• leading discovery sessions, gathering and refining business requirements
• defining functional and technical specifications
• assessing existing system architectures
• guiding development teams through implementation
• ensuring alignment across the Salesforce Delivery team

Salesforce Solution Architect

• Serve as both a Solution Architect and Agile Product Owner for Azure initiatives
• Lead the end-to-end design of Azure infrastructure solutions across various domains
• Manage Infrastructure as Code (IaC) solutions using ARM, Bicep, or Terraform
• Design and maintain CI/CD pipelines for deployment automation
• Own product backlog defined by user stories and prioritize features
• Collaborate with cross-functional teams to deliver Azure services
• Develop migration roadmaps to transition workloads to Azure
• Provide technical mentorship to implementation teams
• Ensure compliance with security and governance frameworks
• Act as liaison between stakeholders to maintain project alignment
• Gather feedback for continuous improvement in Azure services

Azure Systems Architect

Account Executive

• Develop new service opportunities within assigned Active Accounts
• Establish and maintain strong relationships with key contacts at assigned accounts
• Identify client business priorities, needs and pain points
• Qualify opportunities and gain access to decision makers
• Lead the sales process and development of strategies
• Prepare and deliver sales proposals, contracts, and business development documents
• Close business and achieve targets
• Ensure Salesforce has accurate data regarding accounts and opportunities
• Maintain knowledge of current technology trends and solutions relevant to the industry

• Responsible for overseeing and guiding project teams through project initiation to project close
• Ensure teams follow organizational best practices
• Serve as the overall project owner, guiding and motivating project teams
• Facilitate meetings and decision-making processes
• Eliminate team impediments
• Own overall schedule, budget, and deliverables for assigned project(s)
• Use waterfall and/or agile methodologies and practices to plan, manage and deliver technology solutions
• Schedule and facilitate project events and ceremonies
• Create strategies for risk mitigation and contingency planning
• Plan and organize project deliverables, goals and milestones
• Liaison with stakeholders regarding defining and documenting project requirements
• Monitor and report project progress, issues and risk to executive sponsors and stakeholders
• Assist in owning and executing change management processes
• Guide project teams through go-live and warranty phases
• Provide ongoing and post-project evaluations/retrospectives
• Ensure knowledge transfer of project to appropriate support teams
• Partner with various IT management teams for prioritization and resource allocation

Salesforce Analyst

• Support the successful delivery of Salesforce consulting engagements by translating business needs into functional requirements and system specifications
• Participate in discovery sessions and workshops to gather, document, and prioritize business requirements and user stories
• Document Functional Requirements and perform hands-on configuration tasks
• Develop and execute test scripts to validate solutions and support user training delivery
• Act as a bridge between client stakeholders and the delivery team to clarify requirements and priorities
• Engage in knowledge-sharing sessions and peer reviews

Salesforce Business Analyst

• Responsible for overseeing and guiding project teams through project initiation to project close
• Own overall schedule, budget, and deliverables for assigned project(s)
• Use waterfall and/or agile methodologies to plan, manage and deliver technology solutions
• Schedule and facilitate project events and ceremonies.
• Create strategies for risk mitigation and contingency planning
• Liaison with stakeholders regarding defining and documenting project requirements
• Monitor and report project progress, issues and risk to sponsors and stakeholders.
• Provide ongoing evaluations/retrospectives
• Partner with IT management teams to ensure prioritization and resource allocation

AI Engineer

• Shape and evolve the company’s AI strategy in alignment with business priorities.
• Define vision, principles, and success metrics for AI adoption.
• Act as an internal advocate and thought leader for responsible AI innovation.
• Partner with departmental AI Champions to identify and prioritize high-value use cases.
• Build and maintain a roadmap balancing quick wins with long-term transformation.
• Stay current on AI/automation trends and industry benchmarks.
• Prioritize initiatives based on business value, feasibility, and risk.
• Prototype, test, and scale AI solutions across departments.
• Ensure solutions are secure, compliant, and aligned with governance standards.
• Educate internal teams on AI capabilities, use cases, and best practices.
• Develop training, playbooks, and resources to build AI fluency across the company.
• Define and track KPIs to measure effectiveness and ROI.
• Report progress and outcomes to leadership.

AI Architect, Strategist

• Develop new service opportunities within assigned Active Accounts
• Establish and maintain strong relationships with key contacts at assigned accounts
• Develop, document, communicate, and execute an effective strategy to engage with the assigned Active Accounts
• Identify opportunities within assigned account list for new Ascend Managed Services offerings
• Identify client business priorities, needs and pain points and discuss Ascend Managed Services offerings
• Lead the Ascend team through the sales process
• Lead the preparation and delivery of sales proposals, contracts, and other business development documents
• Close business and achieve targets
• Ensure Salesforce has accurate data regarding your accounts and opportunities

• Responsible to oversee and guide project teams through project initiation to project close, ensuring the teams follow organizational best practices.
• Serve as the overall project owner, guiding and motivating project teams.
• Facilitate meetings and decision-making processes, and eliminate team impediments.
• Own overall schedule, budget, and deliverables for assigned project(s).
• Use waterfall and/or agile methodologies and practices to plan, manage and deliver technology solutions, as defined by the project scope/SOW.
• Schedule and facilitate project events and ceremonies.
• Create strategies for risk mitigation and contingency planning.
• Liaison with stakeholders such as clients, end users, vendors and project personnel regarding defining and documenting project requirements and processes.
• Monitor and report project progress, issues and risk to internal and external executive sponsors and stakeholders.
• Assist in owning and executing change management processes.
• Guide project teams through go-live and warranty phases.
• Provide ongoing and post-project evaluations/retrospectives.
• Ensure knowledge transfer or project to appropriate support teams.
• Partner with various IT management teams to ensure appropriate prioritization and resource allocation of projects.
• Own prioritization processes for assigned projects against overall enterprise backlog to ensure teams are focused on highest value work.
• Train, mentor and support other project managers and project teams to follow PMO best practices.

Senior Project Manager

Director

• Recruit, onboard, and manage TSD partners to expand Ascend’s market penetration and recurring revenue opportunities.
• Develop and execute a comprehensive TSD channel strategy that drives revenue, partner satisfaction, and brand visibility.
• Lead annual planning activities for the TSD program, including business reviews, target-setting, marketing calendars, incentive program design, and growth projections.
• Build and maintain strong, trust-based relationships with TSD partners and their sub-agents to create mutual value and consistent pipeline growth.
• Collaborate with the Ascend Business Development team to drive revenue growth through TSD partner-generated opportunities.
• Create and manage partner-facing messaging and solution positioning that communicates compelling value propositions for our managed services and solution offerings.
• Lead the development and execution of Ascend’s Channel Management Process to ensure scalable onboarding, enablement, and ongoing partner success.
• Execute integrated go-to-market campaigns with TSD partners, coordinating marketing, sales enablement, and joint business planning.
• Help build and maintain a formal referral program that drives qualified opportunities to the TSD network, particularly focused on reselling telecommunications products and services.
• Establish and track partner performance metrics within Salesforce to manage pipeline, forecast accurately, and report progress to leadership.
• Identify and pursue opportunities to expand relationships with agency and referral partners to support overall channel growth.

Director of Channels, Partners and Agencies

• Provide operational support for clients’ network infrastructure including switches, routers, wireless access points and controllers, and firewalls
• Address escalated tickets for complex operational issues in client networks
• Maintain clients’ existing networks to ensure stability and compliance, and to address any issues and failures that arise during normal operation
• Communicate with clients regarding status of open tasks daily
• Assist with projects for data network design, development, and implementation, working in conjunction with professional services teams
• Follow established processes for all work, adhering to Ascend’s quality standards
• Development of documentation for client networks, including network diagrams
• Work with vendors for support case resolution
• Assist in mentorship/training of junior engineers
• Participate in an on-call rotation to provide off-hours support

Scrum Master / Agile Coach

• Lead and facilitate Agile ceremonies (Refinement, Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives)
• Serve as a Scrum Master or Agile Coach to enable Agile best practices across teams
• Work with Solution Architects to define, prioritize, and refine backlogs for iterative delivery
• Track Agile team performance metrics to ensure iterative delivery and continuous value creation
• Develop full-scale Waterfall and hybrid project plans including scope, milestones, risks, and deliverables
• Define project tasks, dependencies, resource requirements, and manage project budgets and forecasting
• Plan, schedule, and track project timelines using Waterfall, Agile, or hybrid methodologies
• Conduct project evaluations, lessons learned, and continuous process improvements
• Communicate and collaborate with internal/external stakeholders and leadership; present updates, risks, and solutions
• Identify and mitigate project risks through proactive decision-making and issue resolution
• Drive stakeholder engagement through transparent reporting and governance practices
• Identify, analyze, and improve team processes to enhance efficiency, automation, and effectiveness
• Other responsibilities as assigned by management

Agile Project Manager

• Provide operational support for clients' network infrastructure including switches, routers, wireless access points and controllers, and firewalls
• Design, deploy, configure and secure network infrastructure for clients
• Address escalated tickets for complex operational issues in client networks
• Maintain clients’ existing networks to ensure stability and compliance and address issues and failures
• Communicate with clients regarding status of open tasks and projects daily
• Drive projects for data network design, development, and implementation in conjunction with professional services teams
• Follow established processes and Ascend’s quality standards for all work
• Identify and drive opportunities for process improvement
• Develop documentation for client networks, including network diagrams
• Work with vendors for support case resolution
• Assist in mentorship/training of other engineers
• Participate in an on-call rotation to provide off-hours support

• Shape and evolve the company’s AI strategy in alignment with business priorities
• Define vision, principles, and success metrics for AI adoption
• Act as an internal advocate and thought leader for responsible AI innovation
• Partner with departmental AI Champions to identify and prioritize high-value use cases
• Build and maintain a roadmap balancing quick wins with long-term transformation
• Prototype, test, and scale AI solutions across departments using APIs, no/low-code, and automation tools
• Ensure solutions are secure, compliant, and aligned with governance standards
• Develop training, playbooks, and resources to build AI fluency across the company
• Define and track KPIs to measure effectiveness and ROI and report progress to leadership
• Report to VP of Platform Engineering and collaborate across Platform and departmental teams

Security Operations

• Lead the SOC with a dual focus: delivering operational excellence and ensuring an exceptional customer experience
• Manage and develop a high-performing team of cybersecurity professionals—analysts, detection engineers, threat hunters, and incident responders
• Act as a key customer-facing leader for security operations
• Ensure timely, accurate, and effective threat detection and response services for clients across diverse industries
• Accountable for team performance, client satisfaction, and the retention of managed services clients by building trust, transparency, and consistent communication
• Supervise, mentor, and coach a team of SOC personnel, providing guidance, development plans, and regular performance feedback
• Oversee 24/7 coverage, including shift scheduling, escalations, and resource management
• Communicate effectively with clients during and after security incidents, delivering clear explanations, root cause analyses, and remediation guidance
• Identify customer pain points or operational gaps and proactively work with internal teams to enhance service delivery
• Oversee the identification, investigation, escalation, and resolution of security incidents
• Ensure consistent use of playbooks and runbooks, driving response maturity and measurable improvements in response time and accuracy
• Lead post-incident review sessions (PIRs) with clients and internal teams to document lessons learned and drive preventive actions
• Define, track, and report on KPIs and SLAs to assess team and service effectiveness
• Implement quality assurance processes to evaluate ticket handling, escalation accuracy, and incident response fidelity
• Drive operational improvements through automation, new detection technologies, and runbook enhancement
• Contribute to process improvement with onboarding and offboarding of customer environments, ensuring all tools, detections, and workflows are aligned to SOC standards
• Collaborate with customer to align detection engineering, threat intelligence, and response playbooks to customer-specific needs

IT Security Operations Center Manager

• Serve as a senior member of the Cloud/Infra Leadership Team, contributing to long-term vision, annual goals, and quarterly deliverables
• Lead and mentor leaders of the Engineering teams
• Provide strategic insight into emerging technologies, market trends, and process innovations to improve service delivery and operational efficiency
• Define and drive key performance indicators (KPIs) and service-level agreements (SLAs) for infrastructure operations
• Partner with executive leadership to align infrastructure and cloud strategies with business objectives
• Oversee all operational maintenance activities across client infrastructures, ensuring proactive planning, scheduling, execution, and follow-up
• Manage the change management process, including chairing weekly change review meetings and ensuring compliance with ITIL standards
• Direct demand management processes and resource scheduling across engineering and server/cloud functions
• Own internal infrastructure portfolio, ensuring security, scalability, and performance
• Drive continual improvement of Managed Services tools, processes, and reporting
• Serve as the senior escalation point for major issues and lead at-risk client communications, building remediation and improvement plans with account management
• Ensure seamless onboarding of new clients, including implementation of change management processes, documentation validation, and reporting setup
• Maintain high levels of customer satisfaction by reducing unscheduled downtime and improving resolution times
• Manage and mentor direct reports, including team leads, managers, and supervisors; conduct regular 1:1s, team meetings, and performance reviews; foster a culture of accountability, collaboration, and innovation

Senior Director, Cloud and Infrastructure

Business Development Rep

• Understand, implement, and develop strategies to drive growth for Ascend Technologies Managed Services offerings
• Leverage consultative selling techniques with an emphasis on business outcomes
• Develop new accounts and opportunities and grow assigned territory
• Build strong client and partner relationships and identify key business opportunities
• Implement customized solutions that align with customer goals and Ascend Technologies’ strategic objectives
• Negotiate deals, close business, and achieve targets
• Qualify opportunities using Ascend best practices and lead the Ascend team through the sales process
• Learn and communicate Ascend differentiators, value proposition, competition, and client journey for each service line
• Maintain accurate Salesforce records weekly and provide quarterly forecasting
• Participate in ORB and Win Room meetings and perform other responsibilities as assigned by management

Senior Network Engineer

Project Administrator

Technical Lead – Infrastructure Delivery

Systems Engineer

Salesforce Solution Architect

Azure Systems Architect

Account Executive

Project Manager

Salesforce Business Analyst

Project Manager

AI Architect, Strategist

Account Executive

Senior Project Manager

Director of Channels, Partners and Agencies

Network Engineer

Agile Project Manager

Senior Network Engineer

AI Architect, Strategist

IT Security Operations Center Manager

Senior Director, Cloud and Infrastructure

Business Development Executive