Deliver exceptional white-glove support for ASAPP’s executive leadership, ensuring high-touch service and minimal downtime.
Act as the primary escalation point for complex technical issues, providing deep-dive troubleshooting for macOS, Windows, and core SaaS platforms.
Optimize the User Lifecycle, managing the end-to-end onboarding and offboarding process with a focus on automation and security.
Drive IT Excellence by maintaining and evolving our internal knowledge base, runbooks, and self-service documentation.
Partner with IT Engineering to identify, design, and implement automated workflows that eliminate manual toil.
Champion Endpoint Security by contributing to initiatives focused on device management, access control, and compliance.
Participate in an on-call rotation to ensure the stability of business-critical operations.

Requirements

4+ years of IT experience, with a proven track record of supporting executive/leadership teams.
Platform Expertise: Strong proficiency in Jamf (macOS) and Intune (Windows); Jamf 200+ certification (or similar MDM training) preferred.
Automation Mindset: Practical exposure to scripting (Bash/Python), APIs, or low-code tools like Okta WorkflowsIdentity & Access Knowledge: Hands-on experience with Okta and Google Workspace administration in a scaling environment.
Process Driven: A solid understanding of ITSM practices (Incident, Request, Change, and Asset Management).
Security First: Experience working within compliance-driven frameworks (SOC2, ISO 27001) where security is a core requirement.
Communication: The ability to translate complex technical concepts into clear instructions for non-technical users.

Benefits

Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

macOSWindowsSaaSscriptingBashPythonAPIsITSMIncident ManagementRequest Management

communicationtroubleshootingprocess drivenautomation mindsetproblem solvingcollaborationcustomer serviceadaptabilityattention to detailleadership

Jamf 200+ certificationMDM training