ARZ Haan AG

Customer Support

• You assume professional and disciplinary personnel responsibility for your team within customer management
• You drive your team forward, energize them and support each member in their development
• You actively support and advise your employees on challenges and issues, ensuring you succeed together
• As team lead, you are responsible for ensuring customer requests are processed promptly and to a high standard
• You respond to customer inquiries and handle customer complaints professionally
• In de-escalation and complaint management, you ensure a solution-oriented and professional handling of concerns
• By continuously developing and ensuring smooth workflows and processes, you maintain the operational effectiveness of customer management and actively contribute to improving the department
• You prepare work instructions, organize training sessions and facilitate meetings

Commercial Administrator, Team Lead - Customer Management/Customer Service