ARZ Haan AG

Commercial Administrator, Team Lead - Customer Management/Customer Service

ARZ Haan AG

full-time

Posted on:

Location Type: Hybrid

Location: Wesel • Germany

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Job Level

Senior

About the role

  • You assume professional and disciplinary personnel responsibility for your team within customer management
  • You drive your team forward, energize them and support each member in their development
  • You actively support and advise your employees on challenges and issues, ensuring you succeed together
  • As team lead, you are responsible for ensuring customer requests are processed promptly and to a high standard
  • You respond to customer inquiries and handle customer complaints professionally
  • In de-escalation and complaint management, you ensure a solution-oriented and professional handling of concerns
  • By continuously developing and ensuring smooth workflows and processes, you maintain the operational effectiveness of customer management and actively contribute to improving the department
  • You prepare work instructions, organize training sessions and facilitate meetings

Requirements

  • Successfully completed commercial training or a degree in business administration, communication sciences, marketing, or a related field
  • Several years of practical experience in telephone customer support, ideally with leadership experience
  • Independent and self-driven working style
  • Excellent verbal and written communication skills, and strong knowledge of MS Office applications
  • Confident use of CRM systems and digital tools for managing customer processes
  • Team player with a strong sense of responsibility
  • High level of commitment, flexibility and resilience
  • Ability to actively drive change processes and promote digital innovations in customer management
  • Strong communication skills combined with interpersonal ease and the ability to motivate others
  • Strong customer focus
Benefits
  • Challenging tasks with insight into the future of healthcare
  • Attractive remuneration plus Christmas and holiday bonuses
  • 38.5-hour workweek
  • Flexible working hours with the option to work from home on certain days
  • 30 days of annual leave per year
  • Deutschlandticket with a 50% subsidy
  • Company bike (JobRad) for private use
  • Modern workspaces and short communication channels
  • Training and development opportunities and a team that supports you from day one
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportcomplaint managementwork instructionstraining organizationprocess improvementchange managementdigital innovation
Soft Skills
leadershipteam developmentcommunicationproblem-solvingflexibilityresilienceresponsibilitymotivationcustomer focusinterpersonal skills
Certifications
degree in business administrationdegree in communication sciencesdegree in marketing