Commercial Employee – Team Lead, Customer Management & Customer Service

ARZ Haan AG

Team lead in customer management for a healthcare provider specializing in billing and software solutions. Responsible for team performance, customer inquiries, and process improvement in Wesel, Germany.

Posted 5/2/2026full-timeWesel • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

You take on the technical and disciplinary personnel responsibility for your team within Customer Management
With your commitment you drive your team forward, unlock new energy and support everyone in their development
You actively support and advise your employees with challenges and problems and ensure that you achieve success together
As Team Lead you are responsible for ensuring that customer requirements are processed promptly and to a high standard
You respond to customer inquiries and handle customer complaints professionally
In de-escalation and complaint management you ensure a solution-oriented and professional handling of concerns
By continuously developing and ensuring smooth workflows and processes you maintain the functionality of Customer Management and actively contribute to improving the department
You create work instructions, organize training sessions and moderate meetings

Requirements

What you’ll need

Successfully completed commercial vocational training or a degree in Business Administration, Communication Studies, Marketing or a related field
Several years of practical experience in telephone-based customer support, ideally with leadership experience
Independent and self-motivated working style
Very good verbal and written communication skills and good knowledge of MS Office applications
Confident use of CRM systems and digital tools to manage customer processes
Team player with a strong sense of responsibility
High commitment, flexibility and resilience
Ability to actively shape change processes and promote digital innovations in customer management
Strong communication skills combined with sociability and the ability to motivate others
Strong customer orientation

Benefits

Comp & perks

Exciting tasks with insight into the healthcare of tomorrow
Attractive compensation including Christmas and holiday bonuses
A 38.5-hour work week
Flexible working hours with the option to work from home on certain days
30 days of vacation per year
Deutschlandticket with a 50% subsidy
Company bike (JobRad) for private use
Modern workspaces and short communication lines
Training, workshops and a team that supports you from day one

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportcomplaint managementwork instructionstraining organizationprocess improvementdigital innovationCRM systemsMS Office

Soft Skills

leadershipcommunicationteam playerresponsibilityflexibilityresiliencemotivationproblem-solving

Certifications

commercial vocational trainingdegree in Business Administrationdegree in Communication Studiesdegree in Marketing