Artist's Hero

Customer Success Manager

• Partner support & communication – Be the main point of contact for our Spanish venue partners. Answer emails, solve problems, and make sure they get real results.
• Account reviews – Schedule check-ins, jump on video calls, go through numbers, and help partners improve their performance on Venuu.
• Upselling & growth – Spot opportunities to pitch extra features or get more of their venues on Venuu.
• Keep things fresh – Make sure partner info is accurate, listings look great, and inquiries are reaching the right people.
• Data-driven coaching – Use insights to identify problems early, recommend actions, and push partners toward better results.
• Driving commitment – Ensure partners play their part in the collaboration: from using Venuu’s tools as intended to also (yes) paying their invoices on time.
• Market & product insights – Understand how partners in Spain use Venuu, what actually drives value for them, and where they struggle.
• Teamwork – Work closely with your other Partner Success colleague, the Spanish sales team, and the rest of the Venuu crew to strengthen our position in Spain.

Partner Success Specialist, Spanish-speaking