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Retail Operations – Field Specialist

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full-time

Posted on:

Location Type: Hybrid

Location: Vancouver • Canada

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Salary

💰 CA$62,400 - CA$93,600 per year

About the role

  • Support operational readiness for new store openings and major refreshes
  • Own and coordinate cross-functional launch deliverables such as supplies, technology, and operational tools
  • Travel to store locations during pre-opening and launch periods to provide hands-on support
  • Ensure stores have the systems, tools, and resources needed to operate effectively
  • Partner with internal teams to improve workflows, documentation, and store-facing processes
  • Coordinate ordering, tracking, and distribution of store supplies and operational materials
  • Monitor supply levels and support accurate inventory tracking across locations
  • Act as a liaison between Store Leadership and internal partners to align timelines and expectations
  • Track action items, flag risks or delays, and provide clear status updates to stakeholders
  • Support reporting, documentation, and operational process coordination

Requirements

  • 3+ years of experience in retail operations, field operations, store support, or multi-unit retail environments
  • Experience supporting store openings, operational rollouts, or cross-functional initiatives
  • Strong operational mindset with a focus on execution and problem-solving
  • Proven ability to manage multiple workstreams in a fast-paced environment
  • Ability to identify gaps and drive follow-through across stakeholders
  • Clear communicator who can influence and support frontline leaders
  • Proficient in G-suite (Docs, Sheets, Slides)
  • Comfortable using operational trackers and task management tools
  • Legally able to work in Canada
  • Completion of a criminal background check
  • Valid passport and ability to travel throughout Canada and the United States to support store openings and operational initiatives
Benefits
  • 4% RRSP match through Wealthsimple
  • 15 days of vacation
  • 1 extra day off (Inclusion and Diversity Day)
  • 6 well-being (sick) days
  • Hybrid work: 3 days a week in the office
  • Work remotely (anywhere in the world) for up to 3 weeks
  • Excellent extended health, dental and vision benefits
  • $1000 health/lifestyle spending account for your total physical and mental well-being
  • TELUS Health App
  • Mental Health Assistance/Counseling
  • Virtual medical appointments
  • Onsite fitness equipment with showers and towel service
  • 45% discount on our entire product range (15% for friends and family)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
retail operationsfield operationsstore supportmulti-unit retailoperational rolloutsproblem-solvinginventory trackingoperational process coordination
Soft Skills
operational mindsetexecutioncommunicationinfluencestakeholder managementtime management
Certifications
criminal background checkvalid passport