IT User Support Specialist I
Artex Risk Solutions
full-time
Posted on:
Location Type: Office
Location: Santa Barbara • California • United States
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Salary
💰 $22 - $28 per hour
Job Level
About the role
- General maintenance of workstation equipment, end user support, and systems maintenance to include various end-user services, computing devices, software, and peripherals.
- Level 1 support for all hardware and software related problems including troubleshooting and resolution.
- Monitor and process tickets / incidents.
- Act as central point of contact as part of end user support.
- Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
- Maintain, configure, install, and monitor printers including centralized management software.
- Perform equipment install-move-add-change operational processes as needed by the businesses.
- Analyze and recommend new technology, upgrades, and services for end users.
- Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.
- Rotation of on-call schedule for after-hours support.
- Participate in various IT and business projects.
- Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
- IT support for warehouse management (scanner and printers), where applicable.
- Responsible for telephone and network socket patch management, where applicable.
- Participation in the continuous improvement of existing and new helpdesk processes.
- Collection and administration of documentation.
Requirements
- High school diploma or equivalent required
- Bachelor’s degree or equivalent or 1 year of relevant work experience preferred
- Professional demeanor with a focus on providing excellent customer service.
- Experience with end users.
- Ability to compliantly follow procedures, standards, and learn new tasks.
- Good time-management and organization skills with ability to meet competing deadlines and demands.
- Self-starter with a problem-solving mind to identify and solve technical issues.
- Ability to work independently and within a team environment.
- Conscientious with strong attention to detail.
- Broad experience of working within a varied IT support area/function.
- Proficient in understanding and supporting computer hardware, Microsoft Windows, and Microsoft Office applications.
- Flexibility and willingness to occasionally work outside regular office hours to support business IT needs.
- Comfortable dealing with telecommunications technology.
- Basic knowledge of ADS and Group Policy.
- Experience with network protocols in LAN and WAN, as well as with anti-virus software.
- Good knowledge in dealing with software distribution tools (e.g., MECM).
- ITIL basic knowledge is an advantage.
- Completion of CompTIA exams and/or Microsoft certifications are preferred
Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Lunch
- Gym Reimbursement Program
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Paid Sick Leave
- Volunteer PTO
- Employee Assistance Provider (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingend user supporthardware supportsoftware supportinstallationconfigurationmonitoringnetwork protocolsanti-virus softwaresoftware distribution tools
Soft Skills
customer servicetime managementorganizationproblem-solvingindependenceteamworkattention to detailflexibilityconscientiousnesscommunication
Certifications
CompTIAMicrosoft certificationsITIL