Arrive Logistics

Risk

• Lead, mentor, and develop the operational risk team. Manage daily workflows, set clear performance expectations, and foster a high-performing culture focused on continuous improvement and vigilant risk management.
• Design, implement, and continuously refine robust risk mitigation processes. Audit existing workflows to close security loopholes, standardize risk assessment procedures, and ensure the team scales efficiently alongside Arrive's growth.
• Act as the primary Risk liaison to the Sales organization. Build strong, trusting relationships with sales leadership and reps to foster a culture of shared security. Educate and coach sales teams on the "why" behind risk protocols, empowering them to spot red flags early.
• Own the intake, triage, and resolution metrics for internal risk tickets. Manage key performance indicators (KPIs) around response times, resolution accuracy, and ticket volume to ensure the Risk team supports the speed of the business while maintaining strict security boundaries.
• Lead the implementation and monitoring of cutting-edge practices to identify and block fraudulent motor carriers, strategic theft actors, and fictitious pickups. Proactively analyze data to predict and neutralize vulnerabilities before they impact cargo.
• Act decisively in the event of a theft or hostage load. Coordinate immediate recovery efforts by partnering with law enforcement, and industry cargo task forces.
• Oversee the administration of Arrive’s HVHR program. Ensure strict adherence to carrier vetting protocols, define permissible commodities, verify high-level insurance requirements, and audit compliance.
• Partner closely with Operations, Compliance, Legal, and Finance to integrate risk management smoothly into daily workflows.

Risk Manager

Business Analyst

• Manage day-to-day team operations and coordinate across product, design, and engineering to ensure delivery of roadmap commitments.
• Write and maintain clear user stories, acceptance criteria, and technical specifications based on the product manager’s strategy, solution design, and product requirements document.
• Lead agile processes including team standups, backlog refinement, sprint planning, and status tracking to maintain momentum and visibility.
• Support the Product Manager by conducting research, coordinating stakeholder interviews, and documenting business requirements.
• Handle operational issues and support requests, serving as a primary point of contact for questions about product functionality and expected behavior.
• Create and maintain product documentation including feature guides, FAQs, and release notes to support end-user adoption.
• Help collect and synthesize feedback from users, support teams, and stakeholders to inform product improvements.
• Assist with incident response and post-mortems to identify process improvements and prevent recurring issues.

Customer Specialist

• Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication.
• Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.
• Aging and Unbilled Management: Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments.
• Collections and Metrics: Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.
• Customer Engagement: Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.
• Invoicing Oversight: Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.
• Payment Terms Communication: Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.
• Documentation and Analysis: Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.
• Discrepancy Resolution: Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams.
• Revenue and Cash Reconciliation: Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
• Invoicing Failures: Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
• Cross-Team Collaboration: Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.
• Standard Operating Procedures (SOPs): Develop, document, and enforce SOPs for invoicing and load-building requirements.

Customer Relations Specialist

QA Automation Engineer

• Create detailed, comprehensive, and well-structured test plans and test cases to validate software functionality, performance, and scalability
• Design, develop, and execute automation tests with selenium
• Own analyzing, solving, and correcting issues in real time, providing problem resolution end-to-end
• Liaise with internal & external teams (e.g. developers and product managers) to identify and understand system requirements to develop the best automation solutions
• Perform manual regression as needed
• Maintain and enhance existing test suites to improve test coverage, efficiency, and reliability
• Review modifications to existing automation tests
• Review incoming automation tests
• Analyze test case results and provide meaningful feedback
• Collaborate across teams to continually work towards developing a successful automation test suite that increases efficiency and effectiveness
• Identify, record, document thoroughly, and track bugs in Jira

Automation Engineer

Data Engineer

• Design, build, and optimize robust, scalable, and reliable data pipelines to ingest and process data from a wide variety of sources.
• Develop and maintain our data warehousing solutions (e.g. Snowflake), including maintenance of an advanced RBAC model to ensure data governance throughout all data tooling.
• Ensure data quality and integrity by implementing data validation frameworks, monitoring systems, and anomaly detection protocols.
• Architect and manage cloud-based data infrastructure.
• Orchestrate batch machine learning pipelines. Work closely with data scientists to orchestrate code based on data science and product requirements, getting alignment on optimizations when necessary.
• Collaborate with stakeholders, including data scientists, analysts, and product managers to understand data requirements and deliver actionable solutions.
• Improve performance, efficiency and optimize cost of existing data systems and processes.
• Work alongside Data and Engineering leadership to weigh tradeoffs in build vs buy decisions and tradeoffs in product roadmap vs technical initiatives.
• Work with internal software engineering teams to define architectures and best practices for ingesting data into the data warehouse and making aggregated data and metrics from the data warehouse available to our production applications.
• Interact with vendors to craft the adoption of new technology and infrastructure for the team.
• Leverage and drive team adoption of AI coding agents, ensuring best practices are defined and kept up to date as AI tooling advances.
• Take part in an on-call rotation. Work with Engineering leadership to define SLAs and alerting policies for our systems.
• Lead and participate in incident management, ensuring clear and timely communication with stakeholders.
• Be a leader, mentor, and subject matter expert for the team, stakeholders, and peers. Foster a collaborative environment that drives solutions forward at a larger scope.

Senior Data Engineer

Accounting Manager

• Oversee and manage the day-to-day revenue recognition and cost of revenue processes and reporting, ensuring strict compliance with US GAAP (specifically ASC 606) and internal financial policies.
• Own treasury administration and preparation of all debt and liquidity reporting.
• Prepare and/or perform queries and dataset updates as needed.
• Perform month-end close responsibilities including complex journal entries, account reconciliations, variance analysis, and reporting. Identify opportunities to improve efficiency and accelerate the close process.
• Act as a subject matter expert for your accounting processes, document these processes accordingly with SOP creation and maintenance, and recommend and implement efficiencies through automation and best practices.
• Utilize strong GAAP knowledge to ensure compliance, perform technical accounting research, and document findings as needed.
• Assist with the creation and delivery of key reporting metrics and analytics for leadership.
• Assist with system implementations and integrations as identified or needed.
• Create ad-hoc reports and analyses to support cross-functional teams as well as the Finance and accounting team.
• Provide guidance and mentorship to junior analysts and accountants, fostering professional growth within the team.
• Perform other duties as needed or assigned.

Senior Accounting Analyst – Revenue

Recruitment

• Build and maintain relationships with university faculty, career service staff, and professors nationwide to help increase brand exposure and reputation on campus.
• High volume outreach to college students to introduce the opportunities at Arrive Logistics and build a candidate pipeline to support all office locations.
• Manage and own the full-cycle recruiting process for new graduate candidates across multiple roles and offices.
• Contribute to team hiring goals while maintaining a set of individual performance metrics
• Independently assess candidates to determine if their capabilities match the job requirements.
• Plan and execute on-campus events with a focus on early engagement, education, and strategic branding.
• Partner with Arrive Sales Reps and Managers, who will serve as Talent Scouts on campus periodically throughout the season
• Partner with the Talent and Campus Programs Manager on strategic initiatives related to the current and future staffing needs of the business and develop recruiting/sourcing strategies to meet those needs.
• Provide feedback and insight regarding the entry-level talent pool to Talent and Campus Programs Manager.
• Leverage data to lead the development and execution of campus recruiting and early talent strategies.

Campus Recruiter

Claims Specialist

• Development and Learning: Develop a foundational understanding of the requirements for processing claims up to $100,000, with direct oversight and assistance from a Claims Lead. Demonstrate basic competency in these areas as a prerequisite for advancement. This includes building a strong understanding of industry regulations, terms and conditions, and insurance policies relevant to claim processing.
• Foundational Claim Processing: Process assigned claims efficiently and accurately, from filing to resolution, while meeting time standards. This includes reviewing documents for accuracy and collaborating with the Claims Lead to research and evaluate evidence to make informed decisions.
• Financial Transaction Processing: Process payments to customers and deductions from carriers. Identify the different parties involved in claims-related financial transactions, including customers, vendors, carriers, and internal credits.
• Foundational External Communication: Communicate professionally and diplomatically with external parties (carriers, insurance companies, customers) to provide status updates, request information, and resolve basic concerns. Handle basic de-escalations effectively on phone calls and in emails.
• Foundational Acumen & Internal Engagement: Develop a basic understanding of the transportation industry and essential business acumen. Maintain ownership of assigned claim tasks and adhere to established time standards. Work cooperatively with internal sales, customer service, carrier representatives, and accounting teams to facilitate claim processing.