Arrive Logistics

Recruitment

• Build and maintain relationships with university faculty, career service staff, and professors nationwide to help increase brand exposure and reputation on campus.
• High volume outreach to college students to introduce the opportunities at Arrive Logistics and build a candidate pipeline to support all office locations.
• Manage and own the full-cycle recruiting process for new graduate candidates across multiple roles and offices.
• Contribute to team hiring goals while maintaining a set of individual performance metrics
• Independently assess candidates to determine if their capabilities match the job requirements.
• Plan and execute on-campus events with a focus on early engagement, education, and strategic branding.
• Partner with Arrive Sales Reps and Managers, who will serve as Talent Scouts on campus periodically throughout the season
• Partner with the Talent and Campus Programs Manager on strategic initiatives related to the current and future staffing needs of the business and develop recruiting/sourcing strategies to meet those needs.
• Provide feedback and insight regarding the entry-level talent pool to Talent and Campus Programs Manager.
• Leverage data to lead the development and execution of campus recruiting and early talent strategies.

Campus Recruiter

Claims Specialist

• Development and Learning: Develop a foundational understanding of the requirements for processing claims up to $100,000, with direct oversight and assistance from a Claims Lead. Demonstrate basic competency in these areas as a prerequisite for advancement. This includes building a strong understanding of industry regulations, terms and conditions, and insurance policies relevant to claim processing.
• Foundational Claim Processing: Process assigned claims efficiently and accurately, from filing to resolution, while meeting time standards. This includes reviewing documents for accuracy and collaborating with the Claims Lead to research and evaluate evidence to make informed decisions.
• Financial Transaction Processing: Process payments to customers and deductions from carriers. Identify the different parties involved in claims-related financial transactions, including customers, vendors, carriers, and internal credits.
• Foundational External Communication: Communicate professionally and diplomatically with external parties (carriers, insurance companies, customers) to provide status updates, request information, and resolve basic concerns. Handle basic de-escalations effectively on phone calls and in emails.
• Foundational Acumen & Internal Engagement: Develop a basic understanding of the transportation industry and essential business acumen. Maintain ownership of assigned claim tasks and adhere to established time standards. Work cooperatively with internal sales, customer service, carrier representatives, and accounting teams to facilitate claim processing.

Associate Claims Examiner

Pricing Analyst

• Analyze internal and external market data and trends to execute customer Requests For Partial Pricing.
• Deliver a quality product from start to finish, including: Pricing, Formatting, Quality Control, Submission and the storage of RFP’s.
• Assist the Business Development team in developing & executing strategies that the Biz Dev team can deliver to their customers
• Work with the Business Development team to gather and record feedback on all submitted RFP’s
• Collaborate with other departments in the organization to provide solutions for customers during the RFP process.
• Field concerns related to the RFP Process from the Business Development team and how to best navigate towards solutions.
• Collaborate with Pricing management on projects and strong ability to execute on direction
• Give detailed summary of work to supervisor
• Detailed recommendations for solutions to benefit customers and Arrive.
• Communicate Ideas and recommendations to improve technology and work inefficiencies.

• Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements, precisely processing all related financial transactions, and analyzing claims trends to identify recurring issues and significant financial exposure, with actionable findings presented to leadership.
• High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance. Independently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic consideration.
• Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables. Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash payments. Utilize financial insights from claim trends to inform proactive strategies and protect the company's financial interests.
• Expert Claim Resolution & Mentorship: Master the management of complex and high-value claims, frequently exceeding $100,000. Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations, terms, and conditions to all claim values. Provide mentorship and guidance to junior team members on processing claims across the full range of values.
• Operational Strategy & Cross-Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the team. Drive and foster highly effective, cooperative working relationships with all internal departments, acting as a key liaison to streamline processes and mentor others in collaborative best practices.

Claims Analyst

• Partner with the Sales, Business Operations, and Technology Recruiting teams to develop custom scheduling solutions for each of their unique pipelines and candidates.
• Manage the onsite interview calendar for each of Arrive’s office locations.
• Manage the allocation of interviews to support the unique hiring needs of each Wing and Location.
• Own the communication cadence with hiring managers and provide weekly visibility to final interview schedules and pipeline movement.
• Troubleshoot issues that arise during onsite interview scheduling and execution with professionalism and thoughtful prioritization.
• Identify and provide recommendations for process improvements across interview scheduling, allocation, and communication.
• Evaluate new tools and technology to support the interview scheduling process.
• Support the Operations team through interview-centric reporting and analysis.
• Report directly to the Talent Acquisition Operations Manager and support additional operations projects and initiatives as needed.

Campus Recruiter

Associate Claims Examiner

Pricing Analyst

Pricing Analyst

Claims Analyst

Talent Acquisition Operations Coordinator