Arrive Logistics

Software Engineer

• Lead and mentor the NetSuite development team, setting technical direction, prioritizing work, and ensuring delivery quality through effective coordination and accountability.
• Serve as the in-house NetSuite subject matter expert, providing guidance on best practices and solution design.
• Architect, develop, and deploy customizations, custom objects, and new functionality that directly supports evolving business needs.
• Build and maintain advanced workflows, saved searches, dashboards, and KPIs that provide real-time operational visibility.
• Troubleshoot and optimize custom SuiteScripts (1.0 and 2.0) to automate business processes, resulting in a quantifiable increase in efficiency.
• Manage the full change configuration lifecycle, from initial request to deployment, ensuring a smooth and controlled release process.
• Provide proactive and reactive support to our internal users, maintaining a high level of customer satisfaction.
• Reduce inter-team friction by 25% by serving as the primary liaison between the development and administration teams.
• Lead collaborative sessions with key departments to identify and address operational inefficiencies, delivering NetSuite-based solutions that lead to measurable improvements.
• Propose and implement new or underutilized NetSuite functionality and third-party integrations, aiming to reduce manual tasks by at least 30%.
• Help build policies and procedures with the engineering team to ensure data integrity, security, and optimal system usage.
• Translate complex technical requirements into clear, actionable plans and communicate project status to senior management.

Senior NetSuite Developer

Human Resources

• Administers Arrive’s employee benefits programs, including medical, dental, vision, life insurance, supplemental programs, wellness initiatives, and the 401(k) plan.
• Responsible for all aspects of various benefits program management including daily administration, funding timeliness, reporting, auditing and corrections, and a focus on continuous improvement in the employee experience, while remaining compliant.
• Responsible for Workday reporting, business processes, SOP creation and testing in new build outs within the system, partnering closely with HRIS.
• Resolves employee questions by interpreting benefit policies and procedures, while providing best in class employee experience with timely responses and implementing new efficient processes as needed.
• Manages PTO policies, with oversight of the benefits manager, as well as answering employee and manager questions regarding PTO, wellness, and holidays.
• Assists in coordinating the enrollment process for new hires, employees experiencing life events, and existing employees during open enrollment periods, including the accuracy of enrollments and changes, explaining plan options, assisting with selections, creating and delivering communication materials, and setting up on-site employee meetings and educational webinars.
• Ownership of understanding our employee population in all departments to improve our team’s communication in order to help our employees better understand our benefits offerings.
• Facilitates and provides comprehensive benefits information and education to new hires during their onboarding process.
• Ownership of general system upkeep, including collaborating with the HRIS team on Workday setups and testing, auditing of external systems, accurate data entry across all systems, manual uploads as needed, weekly vendor file integrations, and troubleshooting and correcting any errors.
• Responds to benefits inquiries from managers and employees on plan provisions, eligibility, benefits enrollments, status changes and other general inquiries, with a focus on employee experience and timeliness of responses.
• Partners closely with Mexico generalists to answer benefits questions and prepare onboarding materials as needed, as well as be the main point of contact for our Canada and Expat employees, with oversight from the benefits manager.
• Research as needed to ensure compliance across all benefits programs and policies to applicable federal and state laws, including ERISA, COBRA, and ACA. Partner with the Benefits Manager to implement changes as needed to remain compliant.
• Partners with our benefits broker and benefits manager to complete non-discrimination testing annually.
• Handles self-bill invoices on time for select carriers.
• Partners with our HR Operations team to ensure that every process is documented, kept up-to-date, and stored in a central location. Implements SOP updates to improve efficiency as needed. Responsible for training on our SOPs for colleagues as needed.
• Partners with our benefits broker and benefits manager to keep our employee and candidate facing benefits portals up-to-date with employee experience at top of mind.
• Brings ideas to the table to implement on-site benefits at each of our locations, partnering with HR Generalists and local leadership to execute on-site, while maintaining a consistent employee experience across our offices.
• Manages all on-site benefits programs at our Austin HQ.
• Oversees our gym memberships across all locations.
• Organization and storage of PHI & PII while maintaining HIPAA compliance.
• Handles workers comp claims as they arise.
• Cross-training with the Leave of Absence Specialist and ability to step in as a backup to handle leaves and ADA requests on an as needed basis.

Benefits Specialist

Business Development Rep

• Learn the business through our mentorship and training programs, designed to get you ramped up quickly & effectively.
• Communicate with customers and use your knowledge of the market to assess and provide essential load information, budget, value, and, among other things, strategic pricing.
• Develop and create customized shipping solutions based on budget and customer needs.
• Manage the day-to-day operations of all related accounts, including the formulation and implementation of strategic transportation plans.
• Collaborate and consult with the Client Success and Carrier Capacity teams to effectively service our customers.
• Bring a growth-oriented, support the customer, win-the-day attitude to the floor.
• Become an expert in our business model and competitive advantages, and our proprietary software.
• Work to support and develop relationships with existing customers and grow their book of business through operational excellence and customer experience and proactively anticipate, identify, respond, and resolve issues from customers, receivers, and drivers.
• Assist with pricing and quoting, as needed and conduct industry research, planning, and needs assessment analysis.

Business Development Representative

Account Manager

• Establish and grow relationships with carrier partners to service customers’ needs.
• Build new relationships with carrier partners across the country.
• Manage carrier partners identified during training and procure new relationships.
• Collaborate with Business Development team to find solutions for clients.
• Deliver best-in-class service measured by KPIs (on-time deliveries, proactive tracking, outbound calls).
• Participate in classroom training and mentorship; learn company technology (ARRIVEnow) and industry.
• Earn industry certifications to source capacity for different service offerings.

Carrier Account Representative

• Ensure the Mexico cross-border load board is covered before clocking out each day and that at least 95% of it is pre-booked for the following day.
• Source new and existing dedicated business opportunities.
• Make outbound phone calls to both Mexico and U.S.-based carriers.
• Learn how to use and operate Arrive resources, including Committed Capacity, 1 Stop Shop, Truck Entry, Carrier Search, and Load Board.
• Collect paperwork and manage accounting-related activities.
• Build a portfolio of at least 15 carriers and seven core carriers.
• Contact at least 12 unique carriers every afternoon and post trucks projected on weekly capacity.
• Call on new carriers daily to build a working relationship.
• Become an expert in Mexico's capacity, markets, and rates.
• Prospect and cold-call carriers through leads listed within our CRM and generate your own leads through individual research.
• Build strong internal relationships with Arrive’s Business Development and Operations teams.
• Handle and solve freight issues, including missed pickups, missed deliveries, accessorial management, and rejected products.
• Track loads from pickup status to delivery status.
• Maintain a late bounce score of less than 3% each month.
• Ensure all in-transit loads have updated notes by 10 AM every morning.
• Confirm all next-day pickups by 2:30 PM CST and rebook any loads that are not confirmed.
• Ensure service expectations are relayed to the carrier at the time of booking and only book loads when the carrier agrees they can accommodate those expectations.
• Obtain timely updates within 15 minutes upon request for carriers, customers, and coworkers.
• Ensure all carrier information in ArriveNow is accurate for every load.
• Confirm all loads cross before document expiration and that they cross the border in a timely manner to make on-time delivery.
• Learn how to use Arrive technology resources, including the NextGen Tracking Board, internal comments, Slack tracking channels, and email communication.
• Hold carriers accountable for Arrive’s service metrics, including OTP, OTD, Autotrack, and Late Bounce.

Compliance

• Act as liaison between Sales and Legal teams to determine and enforce company sales/compliance protocol.
• Work with insurance companies to verify coverage of our customers' freight.
• Investigate and analyze reports that are submitted about our carrier partners and escalate when needed for Approval.
• Review and bind carrier partners contractually in accordance with company and applicable laws, rules, and safety regulations.
• Update our Transportation Management System with detailed and accurate information.
• Work internally with Arrive's sales team to approve carrier partners in our system.
• Monitor and qualify the safety of current and new carrier partners.
• Utilize proprietary real-time online monitoring services to assess authority, insurance, and safety ratings of our carrier partners.
• Escalate issues and communicate details to our claims department as needed.
• Execute account management and update insurance information for our carrier partners when applicable.
• Data entry, organizing, and maintaining data.

Carrier Compliance Coordinator

• Obtain pickup and delivery appointments from shippers and consignees and maintain accurate load data for customer accounts
• Deliver effective and timely communication with carrier reps and customer contacts for rescheduling and tracking updates
• Effectively manage accessorials by coordinating with carrier partners and submitting to customers in a timely manner
• Monitor customer awards and proactively engage with sales and customers when volumes differ from awarded levels
• Ensure account profitability and take action to improve or correct where necessary
• Work with carrier counterparts to identify consistent lanes and secure committed capacity
• Strategically problem-solve and execute proper urgency or escalations in unexpected or complicated situations
• Understand customer KPIs to review account performance, identify trends, and present continuous improvement and cost savings ideas
• Understand FDA and SAGARPA processes for applicable border operations
• Manage transloads and track efficiency to improve coverage capacity and maximize profitability
• Proactively identify operational opportunities and implement strategic solutions

Account Representative

Business Intelligence Analyst

• Own and lead team reporting related to KPIs, turnover, headcount etc. to drive actionable insight for the organization.
• Assist in the annual budgeting process by collaborating with various department cost centers to determine their needs and associated expenses, providing historical support schedules as needed.
• Collaborate with the cost center owners to review monthly financial information, monitor trends and analyze variances.
• Prepare monthly forecasts, collect and track new hiring requests, expense trends and revenue performance.
• Gain exposure to enterprise-level financial systems, including Netsuite and Adaptive Insights, through report building, annual operating plan modeling and forecasting.
• Support the preparation of presentations and analysis for our board of directors.
• Learn and use Snowflake to pull and analyze data for stakeholders.
• Contribute to other financial and accounting initiatives and ad hoc analyses as needed.

Financial Reporting Analyst

• Own and lead team reporting related to KPIs, turnover, headcount etc. to drive actionable insight for the organization.
• Assist in the annual budgeting process by collaborating with various department cost centers to determine their needs and associated expenses, providing historical support schedules as needed.
• Collaborate with the cost center owners to review monthly financial information, monitor trends and analyze variances.
• Prepare monthly forecasts, collect and track new hiring requests, expense trends and revenue performance.
• Gain exposure to enterprise-level financial systems, including NetSuite and Adaptive Insights, through report building, annual operating plan modeling and forecasting.
• Support the preparation of presentations and analysis for our board of directors.
• Learn and use Snowflake to pull and analyze data for stakeholders.
• Contribute to other financial and accounting initiatives and ad hoc analyses as needed.

Full-stack Engineer

• Work in partnership with Product and their Engineering team to develop impactful software solutions that drive Arrive to be a top freight brokerage.
• Take ownership in designing and executing medium to large-scale technical solutions with relative independence to produce high-quality software.
• Oversee all builds from developing, testing, deploying, and continuing to monitor after implementation.
• Develop and maintain relationships across departments such as Data, Product, and other Engineering teams to increase collaboration and identify issues proactively, and provide solutions larger than the team’s purview.
• In partnership with other leaders, establish best practices across the organization and drive the organization’s standards within the team, leading by example.
• Share technical expertise and communicate the why behind all projects to increase team effectiveness.
• Be a leader, mentor, and subject matter expert for the team, stakeholders, and peers. Foster a collaborative environment that drives solutions forward at a larger scope.
• Continue to increase knowledge and understanding of the business and industry at a larger scale to be able to strategically contribute to the team’s roadmap in partnership with the Product Manager.
• Ensure the team is producing a quality product by completing code reviews, test coverage, and providing effective feedback to encourage improvement.
• Practice quality documentation and ensure codebases are left in a comprehensive manner for other team members to use.
• Extend your knowledge and expertise to others in the organization by participating in guild talks, standard discussions, and other initiatives that drive us forward.

Senior Software Engineer, Fullstack

Data Engineer

• Design, build, and optimize robust, scalable, and reliable data pipelines to ingest and process data from a wide variety of sources.
• Develop and maintain our data warehousing solutions (e.g. Snowflake)
• Ensure data quality and integrity by implementing data validation frameworks, monitoring systems, and anomaly detection protocols.
• Architect and manage cloud-based data infrastructure.
• Collaborate with stakeholders, including data scientists, analysts, and product managers to understand data requirements and deliver actionable solutions.
• Be a leader, mentor, and subject matter expert for the team, stakeholders, and peers. Foster a collaborative environment that drives solutions forward at a larger scope.
• Improve the performance and efficiency of existing data systems and processes.
• Work alongside Data and Engineering leadership to weigh tradeoffs in build vs buy decisions and tradeoffs in product roadmap vs technical initiatives
• Interact with vendors to craft the adoption of new technology and infrastructure for the team

Senior Data Engineer

Recruitment

• Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!\n• Who We Want: As a Talent Acquisition Operations Coordinator, you will work closely with our Recruiters and Hiring Managers to manage our high volume interview ecosystem. This role offers the unique opportunity to provide robust operational support while engaging collaboratively with stakeholders across Arrive. The ideal candidate for this role is organized, detail oriented, and able to drive process improvement through keen observation and thoughtful recommendations.