Arrive Logistics

Manager

• Manage the daily operations of the department. Evaluate performance, hold direct reports accountable and address any issues appropriately. Hire, promote and performance-manage as needed.
• Provide white glove customer service to our external partners and internal users. Develop and automate workflows to improve user experience.
• Develop and identify improvements to current processes that improve productivity and quality of the team.
• Work with management to establish department goals and objectives. Detail steps to achieve objectives and delegate tasks appropriately.
• Develop and monitor team KPIs. Run, monitor and analyze reports and provide updates to leadership. Implement related improvements as suggested by data and knowledge of challenges.
• Build and maintain relationships with internal and external key stakeholders. Maintain regular communication with Product & Development teams and create a release-centric support structure.
• Escalate issues to the appropriate product and development teams. Follow the incident management process to escalate issues. Take ownership of communication to the business and provide high level support during incidents.
• Utilize information repositories, team resources, and product release documentation to ensure that account administration and technical support stays consistent, timely and progressive for users.
• Collaborate, communicate and understand business needs with management, Product, and Development teams. Utilize resources to add enhancements and improvements based on issues that have been raised and best practice.
• Take a proactive approach to expanding the team’s knowledge and output. Seek opportunities to resolve pain points amongst stakeholders and continue to find ways to provide better service to our internal and external customers.
• Develop and maintain a team training program, including training documents and materials. Train new hires and team on updated processes, regulations and requirements. Provide continuous training allowing growth within your team.

Platform Support Manager

Pricing Analyst

• Analyze internal and external market data and trends to execute customer Requests For Partial Pricing.
• Deliver a quality product from start to finish, including: Pricing, Formatting, Quality Control, Submission and the storage of RFP’s.
• Assist the Business Development team in developing & executing strategies that the Biz Dev team can deliver to their customers
• Work with the Business Development team to gather and record feedback on all submitted RFP’s
• Collaborate with other departments in the organization to provide solutions for customers during the RFP process.
• Field concerns related to the RFP Process from the Business Development team and how to best navigate towards solutions.
• Collaborate with Pricing management on projects and strong ability to execute on direction
• Give detailed summary of work to supervisor
• Detailed recommendations for solutions to benefit customers and Arrive.
• Communicate Ideas and recommendations to improve technology and work inefficiencies.

Business Development Rep

• Communicate with customers and use your knowledge of the market to assess and provide essential load information, budget, value, and, among other things, strategic pricing.
• Develop and create customized shipping solutions based on budget and customer needs.
• Manage the day-to-day operations of all related accounts, including the formulation and implementation of strategic transportation plans.
• Collaborate and consult with the Client Success and Carrier Capacity teams to effectively service our customers.
• Bring a growth-oriented, support the customer, win-the-day attitude to the floor.
• Become an expert in our business model and competitive advantages, and our proprietary software.
• Work to support and develop relationships with existing customers and grow their book of business through operational excellence and customer experience and proactively anticipate, identify, respond, and resolve issues from customers, receivers, and drivers.
• Assist with pricing and quoting, as needed and conduct industry research, planning, and needs assessment analysis.

Senior Business Development Representative

DevOps Engineer

• Create monitoring, alerting and dashboarding solutions that improve visibility into Arrive’s application performance and business metrics.
• Deliver features and fix bugs to ensure the reliability of systems, including supporting teams by contributing code to their back-end and front-end applications.
• Collaborate with others to architect and design production applications against critical challenges at the software and cloud infrastructure level
• Perform root cause analysis and post-mortems with an eye towards future prevention.
• Create automation to ensure repeatability, eliminate toil, reduce mean time to detection and resolution
• Partner with stakeholders across the organization to understand and drive requirements that take in all parties’ needs and reach optimal outcomes. Utilize knowledge of business needs and project requirements to assess benefit and risk analysis and advise on best course of action.
• Design CI/CD pipelines for applications and infrastructure
• Produce high quality documentation and support tooling
• Participate in on-call rotations and incident management

Site Reliability Engineer

Account Executive

• New Business Development: Identify and aggressively pursue new B2B opportunities within target verticals (e.g., CPG, Food & Beverage, Manufacturing, Retail).
• Full Sales Cycle Management: Lead the entire consultative process from initial prospecting and cold calling to on-site facility tours, proposal development, and final contract negotiation.
• Solution Design: Collaborate with internal Operations and Pricing teams to engineer scalable, profitable logistics solutions that solve specific customer pain points.
• Strategic Networking: Build and maintain a robust pipeline within our CRM, representing the brand at industry trade shows and networking events.
• Contract Negotiation: Navigate complex, multi-year contract cycles, ensuring terms align with both customer needs and company profitability.
• Market Intelligence: Stay ahead of industry trends, competitor movements, and regulatory changes (Incoterms, customs, etc.) to act as a trusted advisor to prospects.
• Issue Resolution: Excels in high-stakes conflict resolution, proactively identifying and neutralizing service gaps before they impact the client’s bottom line.
• Travel: Requires frequent travel for on-site client meetings, facility tours, events, etc.

Senior Outside Sales Representative

Solutions Engineer

• Hands-on design, configuration, and deployment of Workday Integrations including Reports-as-a-Service (RaaS) with nested calculated fields, Connectors, and Outbound EIBs
• Supporting our internal business stakeholders through the Jira support intake channel, identifying and resolving issues, and providing premier support experience.
• Collaborate with IT and other Back Office functions on cross-functional projects.
• Research integration failures, perform root cause analyses, develop plans to mitigate and avoid future system issues.
• Design and Develop new reports requested by stakeholders
• Troubleshoot and fix production issues and help prioritize against existing backlog based on severity and impact
• Monitor scheduled integrations and develop automated management processes
• Be able to provide backup support in the absence of an HRIS Analyst for minor issues

Associate Workday Integrations Engineer

Data Analyst

• Establish success metrics and company-wide reports to track the impact of technology investments.
• Support the prioritization of technology-led investment opportunities by documenting and analyzing the return on investment for individual projects.
• Develop reports, dashboards, and interactive visualizations using different components of Microsoft Power BI.
• Create ad-hoc analysis in support of department leadership using Snowflake SQL queries
• Learn and live key department goals and objectives to ensure technology and reporting prioritization aligns with department objectives. Ensure Product teams understand the department vision and how products/reporting align.
• Perform regular data audits and validation to ensure the accuracy and reliability of all department-facing dashboards.
• Utilize historical data to identify trends and provide predictive insights that inform future technology investment strategies.
• Collaborate with Stakeholders to understand priorities, business needs, and functions.
• Collaborate with the Analytics Engineering team to determine and address data and reporting needs for various company projects.
• Handle sensitive information in a confidential manner.

Business Data Analyst

Data Scientist

• Own the design, development, and iteration of production machine-learning systems that drive operational and business outcomes.
• Lead modeling, feature engineering, and dataset development for predictive and decisioning use cases.
• Design and maintain evaluation frameworks that reflect real-world behavior and business impact.
• Build and evolve LLM- and NLP-based pipelines to transform unstructured data into reliable operational datasets.
• Define and monitor quality, coverage, and reliability of ML and LLM/NLP systems at scale.
• Perform deep analysis of model and system performance to identify bias, data gaps, and systematic failure modes.
• Partner closely with Product and Engineering to translate business needs into data and modeling solutions, and to support productionization and ongoing iteration.
• Contribute to and define monitoring for model performance, data quality, and downstream business impact.
• Act as a senior technical owner and reviewer for data science work across the team.

Platform Support Manager

Pricing Analyst

Senior Business Development Representative

Site Reliability Engineer

Senior Outside Sales Representative

Associate Workday Integrations Engineer

Business Data Analyst

Business Data Analyst

Senior Data Scientist