ARO Technology

Senior IT Infrastructure Engineer – 3rd Line

ARO Technology

full-time

Posted on:

Location Type: Hybrid

Location: Cardiff • United Kingdom

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Salary

💰 £40,000 - £45,000 per year

Job Level

Senior

Tech Stack

AzureCloudDNSFirewallsVMware

About the role

  • Act as a 3rd line escalation point for infrastructure incidents
  • Troubleshoot complex technical issues across multiple technologies
  • Perform root cause analysis and preventative actions
  • Maintain accurate and thorough ticket updates and documentation
  • Support Microsoft 365 services (Exchange Online, SharePoint, Teams)
  • Support Azure IaaS, networking, and identity services
  • Assist with Intune / Endpoint Manager and device management
  • Support Windows Server environments and core server roles
  • Manage Hyper-V and VMware platforms, Failover Cluster environments
  • Support backup and disaster recovery solutions (e.g. Veeam, MABS)
  • Work with SANs and storage arrays
  • Support Firewalls, VLANs, routing, DNS, DHCP, and IP networking
  • Assist with firewall rule changes and connectivity troubleshooting
  • Support AV and endpoint security platforms
  • Assist with small infrastructure projects and platform upgrades
  • Contribute to documentation, standards, and process improvements
  • Share knowledge and mentor junior engineers

Requirements

  • 5 years’ experience working in an IT support or MSP environment
  • Experience of working to SLAs and ITIL principles
  • Strong knowledge of Windows Server and Microsoft 365
  • Strong knowledge of Azure and cloud infrastructure (IaaS)
  • Solid experience working with virtualisation and backup platforms
  • Customer focused with strong customer service and communication skills
  • Full UK driving license and own vehicle
  • Experience with MDM platforms (Intune)
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
troubleshootingroot cause analysisMicrosoft 365Azure IaaSIntuneWindows ServerHyper-VVMwarebackup solutionsnetworking
Soft Skills
customer focusedcustomer servicecommunicationmentoringdocumentationprocess improvement