Armis

Associate Technical Support Engineer

Armis

full-time

Posted on:

Location Type: Hybrid

Location: San José • Costa Rica

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Tech Stack

Cyber SecurityDockerKubernetesLinuxPythonServiceNowSQLTCP/IP

About the role

  • Provide second level support with a focus on US based customers
  • Help resolve customers’ most pressing technical issues
  • Apply creativity and innovative ideas to support customers
  • Take ownership of customer cases and troubleshoot issues
  • Support customers in making the most of our products
  • Engage in projects either within/with other teams for company-wide impact

Requirements

  • At least 2 years of experience in a similar role
  • Industry experience in Cyber Security, particularly network security or application security is required
  • Experience with enterprise customer accounts is required
  • Technical networking knowledge in TCP/IP and the application layer
  • Technical experience supporting Linux-based products
  • Composing SQL queries and working with Databases
  • Working with Docker/Kubernetes-based environments is preferred
  • Experience with Scripting languages (Bash, Python or equivalent) is preferred
  • BS degree in CS or equivalent is preferred
  • Enjoy working with customers using excellent communication and problem-solving skills
  • Bonus: experience with ServiceNow
Benefits
  • Comprehensive health benefits
  • Discretionary time off
  • Paid holidays including monthly me days
  • Highly inclusive and diverse workplace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
TCP/IPapplication layerLinuxSQLDatabasesDockerKubernetesBashPythonScripting languages
Soft Skills
communicationproblem-solvingcreativityownershipcustomer support