Tier 2 Technical Support Engineer
Armis
full-time
Posted on:
Location Type: Hybrid
Location: San José • Costa Rica
Visit company websiteExplore more
About the role
- Provide second level support with a focus on US based customers
- Help resolve customers’ most pressing technical issues
- Apply creativity and innovative ideas that best support and create a lasting experience for customers
- Take ownership of customer cases and troubleshoot customer issues
- Support customers in making the most of our products
- Take on projects either within/with other teams to create a company-wide impact
Requirements
- At least 2 years of experience in a similar role
- Industry experience in Cyber Security, particularly network security or application security is required
- Experience with enterprise customer accounts is required
- Technical networking knowledge in TCP/IP and the application layer
- Technical experience supporting Linux-based products
- Composing SQL queries and working with Databases
- Working with Docker/Kubernetes-based environments is preferred
- Experience with Scripting languages (Bash, Python or equivalent) is preferred
- BS degree in CS or equivalent is preferred
- Enjoy working with customers using excellent communication and problem-solving skills
- Bonus: experience with ServiceNow
Benefits
- Comprehensive health benefits
- Discretionary time off
- Paid holidays including monthly me days
- Highly inclusive and diverse workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network securityapplication securityTCP/IPLinuxSQLDockerKubernetesBashPythondatabase management
Soft skills
communicationproblem-solvingcreativityownershipcustomer supportcollaborationinnovationtechnical troubleshootingcustomer experienceproject management