Manage intake and prioritization of field issues from customer support, partners, factory, and internal teams through structured triage processes.
Establish dashboards, alerting, and health metrics to proactively detect field issues, monitor release rollouts, and drive instrumentation improvements to reduce time-to-root-cause.
Own release train planning, balancing severity and business impact to deliver timely fixes via fast-track or scheduled releases.
Manage a team of sustaining engineers focused on root cause analysis, fix development, test planning, and cross-platform impact assessment.
Own the escalation process, ensuring critical field issues are resolved within SLA with proper cross-functional coordination.
Drive long-term improvement initiatives for recurring systemic problems that require cross-org collaboration and sustained multi-release effort.
Track MTTR and quality metrics.
Partner with customer support, QA, factory, and partner teams to ensure proper issue documentation and efficient handoffs.

Requirements

5 + years of engineering management experience, preferably in embedded systems, firmware, or IoT product sustaining.
Familiarity with RTOS and embedded Linux based multi-threading system
Familiarity with WiFi networking, video streaming, and cloud-connected device ecosystems.
Strong understanding of firmware development, debugging, and release processes.
Experience managing bug triage, release trains, and escalation workflows at scale.
Familiarity with tools such as Git, Jira, Confluence, Splunk, and Slack-based engineering workflows.
Excellent communication skills — able to interface with CS, QA, factory, and partner teams.
Data-driven mindset with experience tracking MTTR, defect trends, and release quality metrics.
Experience with connected consumer devices (cameras, base stations, sensors) is a strong plus.
Education BS CS/EE/CE or relevant work experience (MS is a plus)

Benefits

equity
Health insurance
Full range of benefits
Bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

engineering managementembedded systemsfirmware developmentdebuggingrelease processesbug triagerelease trainsescalation workflowsmulti-threadingdata analysis

Soft Skills

communicationcross-functional coordinationteam managementproblem-solvingcollaborationprioritizationorganizational skillsdata-driven mindsetleadershipcustomer focus

Certifications

BS in Computer ScienceBS in Electrical EngineeringBS in Computer EngineeringMS in relevant field