Arlo Technologies, Inc.

Growth Marketing

• The Growth Marketing team plays a critical role in accelerating business growth by driving high-quality customer acquisition.
• Optimizing conversion and deepening engagement through a services-first lens that spans the entire customer journey.
• Lead the development and execution of clear subscription-led product experience positioning.
• Turn one-time product buyers into loyal, long-term subscribers.
• Partner with cross-functional teams to develop data-backed campaigns across channels.

Senior Growth Marketing Manager

Operations

• Manage the day-to-day health of our subscription billing ecosystem (Stripe + internal systems)
• Oversee processes for payments, refunds, credits, service suspension, and reactivation
• Monitor and reduce revenue leakage from failed payments and system discrepancies
• Partner with Product and Engineering to operationalize new plans, pricing, and regional rollouts
• Drive cross functional initiatives aimed at reducing customer churn
• Maintain dashboards and recurring reports for ARR, churn, payment success, and billing accuracy
• Partner with Finance, Data, and Engineering teams on subscription forecasting and variance analysis
• Identify insights to improve attach, retention, and cash collection
• Continuously improve subscription operational workflows — including care refunds, credit issuance, and proration handling
• Ensure tight integration and data accuracy between Stripe, Databricks, and internal reporting tools
• Support quarterly audits and ensure compliance with PCI, SOC, and regional tax (VAT, 3DS, etc.) requirements
• Work closely with CX and Care to improve customer billing experiences
• Partner with the Marketing team to optimize billing communications
• Collaborate with the Product team on billing and subscription enhancements
• Partner with Finance on month-end close and revenue recognition accuracy

Senior Revenue and Operations Manager

• Support various initiatives under the ESG project
• Research market best practices on presenting ESG
• Redesign Arlo’s ESG website
• Research ESG related frameworks and requirements
• Support 2025 GHG calculations
• Provide support in responding to customer requests on ESG data

Senior Growth Marketing Manager

Senior Revenue and Operations Manager

Operations Project Intern