Arlo Technologies, Inc.

Manager

• Manage intake and prioritization of field issues from customer support, partners, factory, and internal teams through structured triage processes.
• Establish dashboards, alerting, and health metrics to proactively detect field issues, monitor release rollouts, and drive instrumentation improvements to reduce time-to-root-cause.
• Own release train planning, balancing severity and business impact to deliver timely fixes via fast-track or scheduled releases.
• Manage a team of sustaining engineers focused on root cause analysis, fix development, test planning, and cross-platform impact assessment.
• Own the escalation process, ensuring critical field issues are resolved within SLA with proper cross-functional coordination.
• Drive long-term improvement initiatives for recurring systemic problems that require cross-org collaboration and sustained multi-release effort.
• Track MTTR and quality metrics.
• Partner with customer support, QA, factory, and partner teams to ensure proper issue documentation and efficient handoffs.

Firmware Manager

Program Manager

• Work with PLM for project roadmap planning
• Manage schedule, engineering actions, BOM, build plan, material planning, and internal cross-functional teams
• Manage End to End HW, FW, SW (Client and Cloud), and Mechanical engineering development
• Manage oversea ODM partners and factory build
• Manage regulatory certifications to ensure compliance per product launching scopes
• Oversee product skus and collaterals development
• Follow project development checklist to manage internal and oversea ODM engineering teams for test plans and test reports
• Perform end-to-end system functional and performance level testing
• Participate and track Alpha/Beta trial issues
• Provide technical support to customer care team and field customer issues
• Manage engineering sample distributions
• Manage sustaining and post launch activities
• Hosting design review and project meetings with oversea ODMs and internal teams
• Assist management to refine and enhance project development and departmental processes

Staff Device Program Manager

Financial Planning and Analysis

• Partner with commercial leaders to drive business goals and make sound financial decisions for the organization.
• Engage cross functional teams to execute financial plans and drive alignment on strategic priorities.
• Model, evaluate and advise on the financial impact of partnership deals, promotional plans, pricing decisions and marketing investments.
• Maintain long range planning, forecasting and budgeting processes.
• Provide weekly and quarterly reporting and analysis on performance of the business against plan to the Senior Leadership team.
• Use own initiative and analysis to spot trends or anomalies in the business which others cannot or have not seen, drive action from these insights.
• Perform ad-hoc analyses and projects as required.

FP&A Senior Analyst / Manager

Frontend Engineer

• Drive Angular upgrades across repos
• Own CI/CD pipelines
• Instrument Amplitude events, LaunchDarkly flags, and Datadog monitors
• Lead by doing: spin up quick proofs-of-concept
• Establish and document architecture standards
• Rotate on-call

Senior Frontend Engineer

Full-stack Engineer

• Lead architecture, scalability, and modernization across Java-based cloud platform
• Drive design and evolution of mission-critical services powering large-scale IoT ecosystem
• Define and evolve scalable, high-availability distributed system architecture
• Develop high-performance backend services using Java and Spring Boot
• Optimize systems for scalability, low latency, and reliability under heavy load
• Strengthen CI/CD, containerization, and deployment automation practices
• Architect and operate cloud-native systems on AWS
• Leverage AI tools to accelerate design, refactoring, testing, and modernization
• Influence technical direction across teams

Staff Engineer – Engineering Platform

Engineer

• Serve as the dedicated technical support point of contact for assigned strategic partners
• Build trusted advisor relationships with partner Support and CX Success teams
• Conduct regular sync meetings with partner support teams to review open issues and trends
• Triage and manage escalated technical issues from partner support teams
• Act as internal advocate to drive resolution of critical partner-reported issues
• Coordinate with internal Engineering, QE, and Product teams to investigate complex technical problems
• Provide advanced technical troubleshooting guidance for complex device, connectivity, and integration issues
• Develop and maintain partner-specific troubleshooting guides and known issue documentation
• Deliver product training and technical deep dives to partner support teams for new product launches

Firmware Manager

Staff Device Program Manager

FP&A Senior Analyst / Manager

Senior Frontend Engineer

Staff Engineer – Engineering Platform

Partner Support Escalation Engineer – Contract