Arketa

Studio Operations & Launch Manager

Arketa

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $75,000 - $100,000 per year

About the role

  • Act as a visible, calm, and professional leader on the studio floor
  • Set the standard for luxury hospitality, warmth, and operational excellence
  • Ensure every guest interaction reflects brand values and consistency
  • Support front-of-house teams with real-time coaching and guidance
  • Resolve guest issues with empathy, clarity, and strong judgment
  • Support the full studio opening process, including operational workflows and readiness
  • Staff onboarding and training execution
  • Systems setup and day-one playbooks
  • Identify operational gaps and implement practical, scalable solutions
  • Partner with leadership to ensure the studio opens on time, prepared, and confident
  • Help translate strategy into repeatable, day-to-day execution
  • Serve as a hands-on consultant to Arketa studio owners, especially during opening and early growth phases
  • Help owners configure and optimize their backend operations
  • Advise owners on operational best practices based on real-world studio experience
  • Support membership acquisition, conversion, and retention efforts
  • Monitor daily operational and revenue indicators and flag issues early
  • Ensure the studio and office are consistently clean, organized, and guest-ready
  • Support scheduling, coverage planning, and shift readiness
  • Ensure compliance with NYC labor, safety, and operational requirements

Requirements

  • 4–7+ years of experience in studio management, hospitality, wellness, fitness, or luxury service
  • Experience supporting studio openings, backend operations, or consulting with operators
  • Deep understanding of how studios run day-to-day — not just theoretically
  • Highly organized, detail-oriented, and execution-focused
  • Comfortable balancing people leadership with systems and process work
  • Strong communicator who is warm, direct, and practical
  • Tech-savvy and excited to work deeply in operational tools
  • NYC-based and excited to be onsite and hands-on
Benefits
  • Offers Equity
  • Offers Bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
studio managementoperational workflowsstaff onboardingtraining executionoperational best practicesmembership acquisitionconversion strategiesrevenue monitoringschedulingcoverage planning
Soft skills
leadershipempathyclaritystrong judgmentorganizationdetail-orientedexecution-focusedcommunicationwarmthpracticality