Arkansas.gov

Customer Support

• Provide first-level technical support for users via phone, email, remote access tools, or in-person.
• Troubleshoot and resolve issues related to desktops, laptops, printers, software, and network connectivity.
• Assist with setup, configuration, and maintenance of user devices and peripheral equipment.
• Maintain accurate records of support tickets, resolutions, and hardware/software inventory.
• Educate and guide end-users on system features, best practices, and cybersecurity awareness.
• Escalate unresolved or complex issues to senior IT staff or specialized technical teams.
• Coordinate with vendors and IT procurement for hardware replacement and warranty claims.
• Participate in agency-wide IT rollouts, migrations, and software deployment initiatives.
• Support account management activities including password resets and permission configurations.
• Assist with documentation development including support guides and user manuals.
• Maintain compliance with state technology policies and data security protocols.

User Support Specialist

Translator

• Provide real-time oral interpretation between English and the designated target language(s) during meetings, hearings, interviews, and other official events.
• Ensure that the meaning, tone, and context of messages are accurately conveyed between parties.
• Assist in translating documents or verbal summaries when required, ensuring consistency and clarity.
• Maintain strict confidentiality regarding sensitive or personal information obtained during interpretation.
• Adhere to state and federal regulations related to language access and interpretation services.
• Engage in continuous improvement and training to ensure the highest standards of professional interpretation are met.
• Utilize interpretation technology, including remote platforms, audio/video conferencing tools, and other relevant equipment.
• Research and familiarize yourself with specialized terminology in various fields such as legal, healthcare, and public administration.
• Assist in preparing reports and documentation related to interpretation assignments and service outcomes.

Interpreter

IT Support

• Own the platform strategy and roadmap
• Lead governance, intake, and prioritization
• Ensure platform architecture, security, and performance
• Oversee integrations, CMDB quality, and major upgrades
• Coordinate with business units and vendors to deliver value

IT Infrastructure Supervisor

Support Engineer

• The User Support Analyst provides technical assistance to users by identifying, troubleshooting, and resolving software, hardware, and network issues.
• Respond to user inquiries related to technical issues with hardware, software, and networks.
• Troubleshoot and resolve issues, escalating them to higher levels of support when necessary.
• Document and track issues using helpdesk software, ensuring proper case resolution and user feedback.
• Provide training and support to end users on basic software and hardware usage.
• Collaborate with other IT staff to identify and resolve recurring technical problems.
• Assist in system testing and the installation of new hardware/software.
• Stay up to date on new technology and best practices in user support.