User Support Specialist

Arkansas.gov

User Support Specialist providing technical support for Arkansas Department of Health. Resolving technical issues and assisting with hardware and software management.

Posted 6/6/2026full-timeLittle Rock • 🇺🇸 United StatesJunior💰 $45,392 - $74,060 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide first-level technical support for users via phone, email, remote access tools, or in-person.
Troubleshoot and resolve issues related to desktops, laptops, printers, software, and network connectivity.
Assist with setup, configuration, and maintenance of user devices and peripheral equipment.
Maintain accurate records of support tickets, resolutions, and hardware/software inventory.
Educate and guide end-users on system features, best practices, and cybersecurity awareness.
Escalate unresolved or complex issues to senior IT staff or specialized technical teams.
Coordinate with vendors and IT procurement for hardware replacement and warranty claims.
Participate in agency-wide IT rollouts, migrations, and software deployment initiatives.
Support account management activities including password resets and permission configurations.
Assist with documentation development including support guides and user manuals.
Maintain compliance with state technology policies and data security protocols.

Requirements

What you’ll need

At least one year of experience in a technical support role.
Occasional twenty-four (24) hour on-call duty may be required.
Experience with Windows Operating Systems and ticketing systems preferred.
Experience with Microsoft Office 365, Word, PowerPoint, Excel, and Outlook preferred.
Customer focus, customer service, data entry skills, phone skills, verbal communication skills, people skills, problem solving skills, troubleshooting skills, and the ability to multi-task preferred.
Experience in loading Microsoft Software and third-party software on computers preferred.
Strong communication skills preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Arkansas.gov Website LinkedIn All Job Openings 11 - 50 employees Founded 1995 📚 Education 🏛️ Government 👥 HR Tech Education
Government
HR Tech Arkansas. gov is the official state government website for Arkansas, providing a wide range of workforce development services through Arkansas Workforce Connections. The platform supports job seekers, employers, and various community programs, offering resources for unemployment claims, vocational rehabilitation, adult education, and workforce training, aiming to enhance the job readiness and employment opportunities for Arkansans. User Support Specialist Job not on LinkedIn 🔥 59 minutes ago 🏢 Little Rock – Onsite 💵 $45.4k - $74.1k / year ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first-level technical support for users via phone, email, remote access tools, or in-person.
Troubleshoot and resolve issues related to desktops, laptops, printers, software, and network connectivity.
Assist with setup, configuration, and maintenance of user devices and peripheral equipment.
Maintain accurate records of support tickets, resolutions, and hardware/software inventory.
Educate and guide end-users on system features, best practices, and cybersecurity awareness.
Escalate unresolved or complex issues to senior IT staff or specialized technical teams.
Coordinate with vendors and IT procurement for hardware replacement and warranty claims.
Participate in agency-wide IT rollouts, migrations, and software deployment initiatives.
Support account management activities including password resets and permission configurations.
Assist with documentation development including support guides and user manuals.
Maintain compliance with state technology policies and data security protocols. 🎯 Requirements
At least one year of experience in a technical support role.
Occasional twenty-four (24) hour on-call duty may be required.
Experience with Windows Operating Systems and ticketing systems preferred.
Experience with Microsoft Office 365, Word, PowerPoint, Excel, and Outlook preferred.
Customer focus, customer service, data entry skills, phone skills, verbal communication skills, people skills, problem solving skills, troubleshooting skills, and the ability to multi-task preferred.
Experience in loading Microsoft Software and third-party software on computers preferred.
Strong communication skills preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingsoftware installationnetwork connectivitydata entryproblem solvingmulti-taskingcybersecurity awarenessticketing systemsWindows Operating Systems

Soft Skills

customer focuscustomer serviceverbal communicationpeople skillsstrong communication