Arkansas Blue Cross and Blue Shield

System Administrator

• Analyzes and evaluates user requests for server and technical operations, services, and support.
• Assists in the developing comprehensive policy and procedure documents for the open systems server infrastructure.
• Assists other department teams with IT server management functions including configuration, operations, installation, maintenance, and performance tuning of all server hardware and software.
• Monitors daily performance of systems and informs management of the status of the systems relative to previously established performance guidelines.
• Performs technical duties assigned, as a member of department team(s) to enhance function and availability of the open system server environment.
• Possesses knowledge of the strategic planning process in order to effectively maintain successful server management processes consistent with goals and objectives.
• Researches and implements server components including software, hardware, security, administration, policies, and procedures.
• Updates reporting mechanisms based on progression of projects.

Systems Administrator – Windows

Operations

• Serves as a liaison with contracted vendors that provide administrative and clinical services for the pharmacy program.
• Responsible for the development and implementation of new benefit plans, products, and strategies.
• Represents Government Programs within the enterprise regarding various issues.
• Ensures execution against requirements of the Medicare Pharmacy Program as defined by CMS.

Manager, Medicare Pharmacy Operations

Platform Engineer

• Leads the delivery of net-new infrastructure capabilities, major upgrades, and automation across cloud, virtualization, network, and storage platforms.
• Establishes and operates a dedicated platform engineering function that delivers reliable, scalable, and secure infrastructure while reducing manual effort and operational toil through automation and Infrastructure as Code (IaC).
• Serves as a champion for modern platform practices, enabling service teams to operate efficiently while positioning Infrastructure Engineering as a strategic partner to the business.
• Assists with capacity planning, prioritization, and resource allocation across delivery and automation workstreams.
• Builds cross-functional capability and cross-training to ensure resilience and continuity of delivery.
• Contributes to strategic planning and roadmap development for infrastructure platforms and capabilities.
• Defines and enforces clear boundaries between Platform Engineering (Tier 3, delivery, automation) and services teams (Tier 1/2 operations) and ensures effective escalation paths and collaboration with service teams.
• Drives adoption of Infrastructure as Code (IaC), automation frameworks, and reusable modules to reduce manual effort and hand-offs.
• Ensures infrastructure changes and additions follow defined quality, change management, and security processes prior to production release.
• Establishes and leads the Platform Engineering team responsible for Tier 3 engineering remediation, net-new builds, major upgrades, and infrastructure modernization.

Manager, Platform Engineering

Customer Advocate

• Supports our individual customers by providing the highest level of service, support, and education for comprehensive enrollment, membership, benefits and claims information.
• Must be professional, courteous, and provide outstanding customer service.
• Assist retail customers with questions related to billings, collection of premium payments, and other related services.
• Answers high volume calls from members, providers, agents and billing services. Ensures timely, accurate and courteous response to inquiries and questions.
• Creates a solid working relationship with all groups by working directly with contacts as needed to resolve issues.

Customer Advocate I

Customer Support

• Ensure final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact.
• Resolution may require system research and/or contacting experts in other areas of the company.
• Strives for the company goal of “first time resolution” whenever possible.
• Communicates in a clear and concise manner (whether orally or in writing) using business English, correct grammar, and precise vocabulary.
• Interacts directly with customers, which may include members, groups, and providers to resolve issues related to the products and services and health insurance plans.

Customer Service Representative I

Claims Specialist

• The Claims Specialist resolves medical claims that are not automatically adjudicated by the claims processing system in a timely and accurate manner according to divisional standards of quality and productivity.
• Resolution may include additional investigation or communication in order to obtain necessary information to complete the claim.
• Outside issues such as peak filing season, systems down time, inclement weather, holidays, and absenteeism may directly affect the volume of work for each Specialist.

• Communicates in a clear and concise manner (whether orally or in writing) using business English, correct grammar, and precise vocabulary.
• Interacts directly with customers, which may include members, groups, and providers to resolve issues related to the products and services and health insurance plans.
• Always conducts him/herself in a positive and professional manner.
• Becomes an expert on benefits and eligibility for health insurance plans supported by multiple lines of business.