Arjo

Customer Service Administrator

Arjo

full-time

Posted on:

Location Type: Hybrid

Location: Gloucester • United Kingdom

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Tech Stack

ERP

About the role

  • Answering calls and email enquiries professionally and promptly
  • Updating our SAP system with customer and order information
  • Processing service, repair, and spare part orders accurately
  • Providing technical details and first-line triage
  • Monitoring and managing orders to ensure SLA compliance
  • Communicating with customers about ETAs, job progress, and part delivery
  • Producing and processing quotations for contract renewals and repairs
  • Preparing and dispatching new and renewal service contracts
  • Managing customer assets through our ERP system
  • Raising invoices and credit notes
  • Managing and updating third-party portals

Requirements

  • Experience of using SAP is desirable
  • Strong organisational skills and the ability to meet deadlines effectively
  • Excellent customer service skills
  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Highly self-motivated, proactive, and a personable team player
  • Good communication skills, both written and verbal
  • Ability to work well under pressure and meet tight deadlines
  • High attention to detail and a methodical, analytical approach
Benefits
  • Hybrid Working: Enjoy a balanced work-life with 1 week in the office and 1 week working from home.
  • Prime Location: Barnwood Point, Barnwood, Gloucester GL4 3HX
  • Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
  • Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
  • Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPMicrosoft OfficeExcelOutlookWordorder processingquotation productioninvoice managementcredit note managementERP system
Soft Skills
organisational skillscustomer service skillsself-motivatedproactiveteam playercommunication skillsattention to detailmethodical approachanalytical approachability to work under pressure