Bilingual Clinical Support Specialist – Temp-to-Hire
Arine
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $17 - $22 per hour
About the role
- Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits
- Identifying potential medication-related and health-related issues and escalating them to the pharmacist
- Obtaining provider contact information to facilitate the delivery of clinical interventions
- Obtaining patient information required for clinical interventions
- Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
- Accurate record keeping in Arine's software platform
- Participating in process improvement meetings and team meetings to optimize workflows
- Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
- Preparing and mailing patient educational materials and other necessary items as needed
- Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
- Assisting with obtaining referrals and authorizations
- Undertaking other assigned projects
Requirements
- A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician)
- Bilingual fluency in English and either Spanish, Mandarin / Cantonese or Vietnamese. Must be comfortable speaking to patients in that language regarding their medications and healthcare
- Ability to prioritize effectively and work in a fast-paced environment
- Knowledge of basic medical terminology and medication names (brand and generic)
- Excellent written and oral communication skills
- Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
- A team player mindset with the ability to work independently
- Ability to work 40 hours/week (Monday-Saturday up to 6pm Pacific Time)
Benefits
- full benefits starting from day one
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic medical terminologymedication namesclinical interventionsrecord keeping
Soft Skills
communication skillsprioritizationteam playerindependenceprofessionalism
Certifications
Pharmacy TechnicianCertified Medical AssistantNCMARMACMABehavioral Health Technician