Ariat Europe Limited

Customer Service Specialist – D2C

Ariat Europe Limited

full-time

Posted on:

Location Type: Hybrid

Location: Harwell • United Kingdom

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Tech Stack

Cloud

About the role

  • Reply to pre-order questions about product specifications and availability via phone, email, and other channels.
  • Process Consumer and Retailer Warranties as required and within timely manner.
  • Provide guidance across the online ordering process when required.
  • Address and resolve post-order queries or actions regarding payment, shipping, stock allocation, invoicing, and delivery.
  • Process website returns and credits in a timely manner, ensuring customer satisfaction is achieved and process fluency is maintained at all stages.
  • Utilise a variety of software programs to resolve return queries and returns issues at the warehouses.
  • Work within KPI framework as defined by Team Leader.
  • Perform daily fraud checks, highlighting any potentially fraudulent transactions and intervening when necessary.
  • Perform daily order checks to ensure orders and returns from Salesforce and the Bleckmann Return Portal are processing correctly into the back-office systems and identify potential issues.
  • Coordinate closely with the Area Managers, Ecommerce, finance and other teams across the business as needed.
  • Support colleagues as and when required.
  • Participate in all other duties and special projects as assigned.

Requirements

  • Passion for providing exceptional customer service.
  • Proficiency in written and spoken English and preferably German.
  • Positive and team-oriented attitude.
  • Experience working under pressure in a high-volume environment while maintaining standards in productivity, quality, and service.
  • Capacity to multi-task and shift focus as required, with an excellent sense of prioritisation and timekeeping.
  • Organised, detail-oriented, and proactive, with an aptitude for process optimisation.
  • Strong interpersonal skills and articulate in both verbal and written communication.
  • Proficient user of IT systems, including MS Office.
  • Working knowledge of SalesForce Service Cloud is an advantage.
  • Ability to make sound decisions with a strong sense of urgency.
  • Ability to establish and build strong communication with other departments and customers.
  • Experience working with SAP is desirable.
Benefits
  • Private Medical Insurance
  • Life Assurance
  • Critical Illness Cover
  • Employee Assistance Programme
  • Health & Wellbeing Points Scheme
  • Cycle to Work Scheme
  • Company Bonus Scheme
  • Employee Purchase Scheme
  • Employee Referral Programme
  • Birthday day off
  • Holiday Purchase Scheme
  • Bring your dog to work scheme
  • Employee Volunteering policy
  • Working from a different location policy
  • Free onsite Parking including 2 electric charging points
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSAPprocess optimisationfraud detectionorder processingreturns managementcustomer service
Soft Skills
customer serviceteam-orientedmulti-taskingtime managementorganiseddetail-orientedproactiveinterpersonal skillscommunication skillsdecision making