ARETUM

Program Manager

• Serve as second-in-command to the Program Manager for personnel vetting and HSPD-12 PIV credentialing program operations.
• Act as the Program Manager delegate as needed to support continuity of operations and customer engagement.
• Oversee day-to-day delivery across workstreams, including intake, adjudication support, PIV issuance and maintenance, data quality, reporting, and related personnel vetting activities.
• Manage daily team stand-ups, scrums, task assignments, and operational priorities.
• Support achievement of service level agreements, quality expectations, contract requirements, and customer deliverables.
• Manage the integrated master schedule, milestones, dependencies, and critical path activities to support on-time, high-quality delivery.
• Lead risk, issue, and action management in coordination with the Quality Manager, including maintaining risk logs, executing mitigation plans, and escalating concerns with data-driven recommendations.
• Coordinate with PVCM, OIT, HR/security stakeholders, and external credentialing providers to align policy, process, and systems under Trusted Workforce 2.0.
• Support contract compliance by assisting the Program Manager with status reports, metrics, performance updates, and executive-ready briefing materials.
• Support budget tracking, staffing plans, resource allocation, onboarding, and direction of matrixed analysts, SMEs, and QA resources.
• Maintain and update policy documents, standard operating procedures, training artifacts, FAQs, and process documentation.
• Align processes and SOPs to Trusted Workforce 2.0 requirements, including continuous vetting, risk tiers, adjudicative criteria, reciprocity, and related personnel vetting guidance.
• Oversee data and reporting activities, including validating data quality rules, managing dashboards, and supporting source-of-truth integrity.
• Interface with system owners and stakeholders regarding incidents, fixes, releases, and operational improvements.
• Support systems and tools such as VA-CABS, USAccess, NBIS/eApp, ServiceNow, Jira, Confluence, Power BI, Tableau, and related platforms.
• Lead stakeholder communications and change management activities, including developing clear memos, FAQs, briefing materials, and leadership updates.
• Enforce security, privacy, records management, and compliance requirements across workflows and deliverables.
• Identify opportunities for process improvement, standardization, training, and operational efficiency across the program.

Deputy Program Manager

Business Analyst

• Communicate with customers in a fast-paced environment utilizing multiple platforms, systems, and databases to research, track, and resolve applicant issues
• Ability to communicate effectively with difficult customers and wrap up the call or refer to senior members for further support
• Log detailed customer information in systems
• Perform review of documents to establish identification while being able to pay attention to fake documents
• Complete tasks according to standard operating procedures and keep abreast of changing guidelines
• Provide customer relationship management to applicants, triage cases/tickets; assist with applicant data corrections; upload documents;
• Respond to customer inquiries and service tickets

Case Management Analyst – Journeyman

Backend Engineer

• Design, develop, and maintain complex software applications using the .NET framework (C#, ASP.NET, .NET Core, etc.)
• Work cross-functionally in an Agile environment to develop applications using .NET architecture
• Develop clean, scalable, and efficient code following best practices and coding standards
• Participate in the full software development lifecycle (SDLC), including planning, design, testing, and deployment
• Must be flexible, able to work in a highly collaborative environment, juggle multiple tasks at once, and work independently and collaboratively as needed
• Must have superior interpersonal skills and strong communication skills

.NET Developer

Analyst

• Ability to build requirements based off user needs for software applications
• Able to determine requirements *Ability to build out user stories/use cases based on requirements
• Strong background working with technology products and building documentation in support of those products
• Good project coordination skills leaning on an Agile Framework
• Good communicator and able to be a connector and collaborator working with technical and non-technical personnel
• Able to build out process flow charts and process documentation

Requirements Analyst

Software Engineer

• Conducting detailed analyses of defined application specifications, designing complex solutions, and writing code/configuring software to implement those solutions
• Preparing associated technical documentation, block diagrams, and logic flowcharts
• Preparing sample test data, conducting testing, and analyzing test results
• Recommending strategies for debugging program errors and independently performing complex software development tasks

Deputy Program Manager

Case Management Analyst – Journeyman

.NET Developer

Requirements Analyst

Junior ArchivesSpace Developer