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Deputy Program Manager
ARETUMDeputy Program Manager at Aretum supporting personnel vetting and credentialing programs in federal government operations. Overseeing daily tasks and ensuring compliance with Trusted Workforce 2.0 requirements.
Tech Stack
Tools & technologiesPMPServiceNowSQLTableau
About the role
Key responsibilities & impact- Serve as second-in-command to the Program Manager for personnel vetting and HSPD-12 PIV credentialing program operations.
- Act as the Program Manager delegate as needed to support continuity of operations and customer engagement.
- Oversee day-to-day delivery across workstreams, including intake, adjudication support, PIV issuance and maintenance, data quality, reporting, and related personnel vetting activities.
- Manage daily team stand-ups, scrums, task assignments, and operational priorities.
- Support achievement of service level agreements, quality expectations, contract requirements, and customer deliverables.
- Manage the integrated master schedule, milestones, dependencies, and critical path activities to support on-time, high-quality delivery.
- Lead risk, issue, and action management in coordination with the Quality Manager, including maintaining risk logs, executing mitigation plans, and escalating concerns with data-driven recommendations.
- Coordinate with PVCM, OIT, HR/security stakeholders, and external credentialing providers to align policy, process, and systems under Trusted Workforce 2.0.
- Support contract compliance by assisting the Program Manager with status reports, metrics, performance updates, and executive-ready briefing materials.
- Support budget tracking, staffing plans, resource allocation, onboarding, and direction of matrixed analysts, SMEs, and QA resources.
- Maintain and update policy documents, standard operating procedures, training artifacts, FAQs, and process documentation.
- Align processes and SOPs to Trusted Workforce 2.0 requirements, including continuous vetting, risk tiers, adjudicative criteria, reciprocity, and related personnel vetting guidance.
- Oversee data and reporting activities, including validating data quality rules, managing dashboards, and supporting source-of-truth integrity.
- Interface with system owners and stakeholders regarding incidents, fixes, releases, and operational improvements.
- Support systems and tools such as VA-CABS, USAccess, NBIS/eApp, ServiceNow, Jira, Confluence, Power BI, Tableau, and related platforms.
- Lead stakeholder communications and change management activities, including developing clear memos, FAQs, briefing materials, and leadership updates.
- Enforce security, privacy, records management, and compliance requirements across workflows and deliverables.
- Identify opportunities for process improvement, standardization, training, and operational efficiency across the program.
Requirements
What you’ll need- Bachelor’s degree
- Public Trust Clearance Eligibility
- Minimum of 5 years of demonstrated functional and technical experience in the Personnel Security/Vetting industry within the Federal Government.
- Demonstrated expertise in current initiatives involving Trusted Workforce 2.0 Core Doctrine.
- Experience supporting federal background investigation, personnel vetting, onboarding, credentialing, adjudication support, or HSPD-12 PIV program operations.
- Experience overseeing day-to-day operational tasks, team execution, workstream coordination, or matrixed resources.
- Experience maintaining or updating policy documents, SOPs, training materials, process documentation, or operational guidance.
- Experience supporting contract compliance, service level agreements, status reporting, performance metrics, and customer deliverables.
- Familiarity with personnel security systems, credentialing systems, case management tools, or related federal security platforms.
- Familiarity with ServiceNow, Jira, Confluence, and business intelligence tools such as Power BI or Tableau.
- Basic SQL knowledge for data validation, reporting, or quality review.
- **Preferred Qualifications **
- Lean Six Sigma Green Belt or Black Belt certification.
- Project Management Professional certification.
- Certified ScrumMaster certification.
- Experience supporting VA personnel vetting, credentialing, PVCM, OIT, HR/security, or related stakeholder environments.
- Experience with VA-CABS, USAccess, NBIS/eApp, ServiceNow, Jira, Confluence, Power BI, Tableau, or similar systems.
- Experience managing integrated master schedules, milestones, dependencies, risks, issues, and action items.
- Experience creating executive-level briefings, dashboards, reporting packages, memos, FAQs, or change management materials.
- Strong background in process improvement, training, data quality, and navigating complex government onboarding and security protocols.
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
ATS Keywords
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Hard Skills & Tools
personnel vettingHSPD-12 PIV credentialingdata validationreportingbasic SQLrisk managementprocess improvementcontract complianceservice level agreementsadjudication support
Soft Skills
team managementstakeholder communicationchange managementoperational efficiencycustomer engagementleadershiporganizational skillsproblem-solvingdata-driven decision makingtraining development
Certifications
Lean Six Sigma Green BeltLean Six Sigma Black BeltProject Management ProfessionalCertified ScrumMaster