Case Management Analyst – Journeyman

ARETUM

Case Management Analyst supporting federal consulting with research and case management tasks in a fast-paced environment. Responsibilities include tracking inquiries and maintaining customer records.

Posted 6/5/2026full-timeMcLean • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Communicate with customers in a fast-paced environment utilizing multiple platforms, systems, and databases to research, track, and resolve applicant issues
Ability to communicate effectively with difficult customers and wrap up the call or refer to senior members for further support
Log detailed customer information in systems
Perform review of documents to establish identification while being able to pay attention to fake documents
Complete tasks according to standard operating procedures and keep abreast of changing guidelines
Provide customer relationship management to applicants, triage cases/tickets; assist with applicant data corrections; upload documents;
Respond to customer inquiries and service tickets

Requirements

What you’ll need

High School Diploma and 3 (+) years experience
Phone etiquette
Documenting notes
Research and review case history
Adherence to standards and guidelines
High level of accountability and attention to detail
Multi-tasking
**Preferred**
Call center experience preferred
Ticketing system experience

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

document reviewcase history researchdata correctionticketing system experience

Soft Skills

effective communicationphone etiquetteattention to detailmulti-taskingcustomer relationship managementaccountability

Certifications

High School Diploma