Senior Customer Success Manager
Ardoq
Senior Customer Success Manager
Ardoq
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $100,000 - $150,000 per year
Job Level
Senior
About the role
- Build and maintain strategic relationships with large enterprise customers to drive product adoption and long-term value realization
- Partner with key stakeholders to develop success plans, track progress, and align on business objectives
- Act as a product expert - demonstrating capabilities, sharing best practices, and advising on how to solve customer challenges
- Protect against churn by monitoring and mitigating account risk early
- Manage executive-level communications and enterprise-scale accounts with multiple stakeholders
- Collaborate closely with Sales, Product, and Professional Services to deliver a seamless, value-driven customer experience
- Proactively identify opportunities for account growth, advocacy, and deeper partnership
- Guide organizations through their Enterprise Architecture journeys to achieve impactful business outcomes
Requirements
- 6+ years of experience managing B2B customer relationships, ideally within a SaaS environment
- Experience with Enterprise Architecture is a plus
- Strong relationship-building and consultative skills
- History of driving measurable customer outcomes and retention
- Data-driven approach to client management
- Ability to focus on customer outcomes rather than feature-functionality
- Ability to confidently represent the product and guide customers toward achieving business goals
- Ability to engage in technical discussions and quickly grasp complex concepts
- Excellent organizational skills and ability to manage multiple stakeholders and priorities
- Proficiency in English (required); additional languages—particularly Spanish is a plus
