Ardonagh Specialty

Data Scientist

• Collaborate closely with Catastrophe modellers to develop sophisticated risk assessment and predictive models
• Design, build, and deploy AI and analytics solutions for various stakeholders across the organization
• Develop and maintain data visualization dashboards using PowerBI to provide actionable insights
• Build and maintain APIs using FastAPI/Flask for seamless data integration and service delivery
• Design and implement RAG (Retrieval-Augmented Generation) systems for enhanced AI capabilities
• Work with cloud technologies, particularly Azure, to deploy scalable data solutions
• Communicate findings and recommendations effectively to both technical and non-technical stakeholders
• Report directly to and work closely with the Head of Actuarial and Analytics
• Participate in the complete product development lifecycle and engage with senior stakeholders and cross-functional teams

Support Engineer

• Assist with the preparation of market submissions.
• Assist with teams MRC production and endorsements.
• Logging of quotes and enquiries.
• Daily monitoring with IBA team to monitor bad debt, cash and funding.
• Bordereaux monitoring for current facilities.
• Assisting with KYC due diligence procedures.
• Assisting with binding submissions via PPL.
• Maintaining a clear, accurate and comprehensive DMS file.
• Monitor timeliness of the placement process to ensure Contract Certainty and timely invoicing.
• Ensure accurate and effective maintenance of data held within the PFP processing systems.
• Provide support to placing brokers and processing teams, handling queries via Xchanging.
• Create and submit opening memo checklists for authorisation and Closing and Endorsement Workflow submissions to PRO.
• Assist with IBA and Credit Control queries.
• Carry out projects and other duties as required.
• Apply scientific knowledge to support brokers handling complex life sciences risks, interpret regulatory/compliance documentation, and liaise with clients, underwriters, and internal teams.

Broker Support Technician – Life Sciences

Technical Account Manager

• Drive delivery of an efficient end-to-end operations service to Clients and Brokers/Account Executives.
• Ensure effective delivery of all Broker Support activities in accordance with the Ardonagh model.
• Oversee service delivery by third-party providers and maintain positive collaboration.
• Assist in preparation of key placement documentation, ensuring compliance with Ardonagh processes and market standards.
• Initiate and oversee the premium processing function; support processing technicians and resolve queries.
• Train and support third-party service providers.
• Maintain accurate and compliant records of placements via GXB and use market/internal systems in the placement process.
• Support internal file audit processes with File Review and Internal Audit teams.
• Oversee and own key contractual dates, including payment warranties, subjectivities and NOCs.
• Work with Clients and Brokers to resolve Cash & Credit Control issues, identify root causes, and propose process improvements.

Technical Account Manager, Binders

• Provide general broker back up support and liaise with markets and clients as a key team member of the International Property team.
• Produce MRCs / endorsements and assist with wordings.
• Work on both Open Market and Lineslip placements.
• Facilitate processing of tax calculations and debit notes.
• Create placement schematics and premium calculations.
• Use PPL or Whitespace to obtain market agreement of slips and endorsements.
• Respond to Xchanging queries.
• Ensure all placing, contract and closing documentation satisfies the client requirements and complies with internal procedures.
• Collaborate with peers in the London office and be an effective team member.
• Use the data and analytics produced within the International Property team to monitor KPIs.
• Escalate any potential E&Os to line management and the Legal & Compliance team at the earliest opportunity.
• Contribute to retention of clients through planned and coordinated account renewal.
• Support the identification and development of opportunities for account growth.
• Ensure agreed payment terms and payment warranties are met through credit control.
• Educate clients and manage client expectations through market, insurance, and sector briefings.
• Assist and develop less experienced members of the team.
• Co-ordinate and manage client and placement records.

Broker Support Technician

Underwriter

• Manage a portfolio of client IBA accounts within Ardonagh Specialty across all ASL brands
• Investigation and allocation of cash, credit control, payments (claims and return premiums)
• Production of accurate and timely MI to support performance on the ledger portfolio
• Ensure all debts are collected as soon as possible and all liabilities are settled within agreed credit terms
• Ensure all cash received is matched as soon as possible
• Ensure that all processes are being completed on a timely and accurate basis
• Ensure accounting ledgers are maintained in an up to date and accurate manner
• Produce accurate and timely management information on both a regular and ad hoc basis
• Regular liaison with other departments regarding outstanding queries, particularly cash queries
• Chase outstanding cash under query with clients/underwriters on a monthly basis
• Prepare and despatch statements of accounts in accordance with account holders’ requirements
• Maintain accurate, comprehensive and up to date records accessible to relevant parties
• Monitor client money payments to intermediary placing brokers
• Notify appropriate individuals of potential bad debts at earliest possible stage and enlist assistance where appropriate
• Undertake other duties, ad hoc tasks and projects and keep suitable records of all communications sent
• Build and manage relationships with key internal and external stakeholders
• Ensure compliance with appropriate group policies and procedures and work with the Client Money Manager to ensure compliance with the FCA CASS 5 Client Money Rules
• Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Departments

Data Scientist

Broker Support Technician – Life Sciences

Technical Account Manager, Binders

Broker Support Technician

Underwriting and Bureau Account Handler