Arctiq

Director

• Collaborate closely with clients to gain a thorough comprehension of their technological requirements and create custom solutions that meet their evolving requirements.
• Effectively articulate the features and advantages of Arctiq solutions while managing and exceeding customer Leverage experience in selling IT product and services to showcase the comprehensive benefits of Arctiq offerings.
• Work in tandem with sales leadership to establish competitive price structures, manage deal registrations, administer rebates and promotions; ensure seamless communication of these strategies to both existing and potential clients.
• Consistently evaluate and qualify new sales prospects, showcasing reliable sales forecasting abilities.
• Forge and nurture robust relationships with Arctiq’s key partners, maintaining a comprehensive understanding of their offerings, services, and unique initiatives within product and services.
• Stay fully informed about Arctiq’s service delivery capabilities and team expertise within modern technology solutions, ensuring accurate representation and alignment with client needs.
• Craft and deliver comprehensive product and service proposals, quotes, and responses to RFPs, including managing contracts and product leases within the modern infrastructure, security, and platform engineering space.
• Achieve and surpass monthly gross profit targets and quarterly Sales Quotas through strategic selling.
• Undertake any additional responsibilities and tasks as assigned, drawing upon experience in modern technology solutions to drive success and innovation within the organization.

Client Director

Analyst

• Monitor and analyze network, systems, and services for performance issues, outages, and security concerns in real time.
• Respond to and troubleshoot incidents, escalating to senior engineers or other teams when necessary.
• Use diagnostic tools and established processes to investigate and resolve service disruptions.
• Collaborate with Network and Infrastructure Engineers to plan and implement proactive monitoring, automation, and performance optimization.
• Work directly with customers to support investigations, resolve issues, and provide timely updates.
• Contribute to the development and enhancement of operational processes, policies, and standards.
• Provide excellent customer service and ensure client satisfaction by meeting or exceeding expectations.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Work non-traditional hours and participate in a 24x7 on-call rotation to ensure continuous support.

NOC Analyst

Security Engineer

• Drive new managed services revenue by partnering with existing account executives and pursuing net-new opportunities
• Act as a subject-matter expert for managed security services, supporting discovery, solution positioning, and customer conversations
• Engage directly with security leaders, and technical stakeholders to understand needs and map services to outcomes
• Accelerate deal velocity by removing technical friction, answering detailed security questions, and reinforcing value
• Position and sell managed services aligned to platforms such as: Google Security / Mandiant, Microsoft Security & Managed Services, Splunk
• Collaborate closely with pre-sales, delivery, and services teams to ensure accurate scoping and strong handoff
• Stay current on market trends, competitive offerings, and evolving security service models
• Represent managed services strategy internally and externally, helping shape go-to-market execution

Managed Security Services Sales Specialist

Business Analyst

• Partner closely with Project Managers to support end-to-end project delivery, with a strong focus on go-live readiness and transition to operations
• Gather, analyse, and document business, functional, and non-functional requirements for system and technology initiatives
• Develop clear, high-quality project documentation, including:
• Business and functional requirements
• Process maps and workflows
• System configuration and solution design documentation
• Operational, training, and support handover materials
• Act as a central coordination point to ensure all documentation, approvals, dependencies, and prerequisites are completed ahead of go-live
• Support project planning by identifying dependencies, risks, assumptions, and business or operational impacts related to system changes
• Facilitate workshops and stakeholder sessions to validate requirements, confirm scope, and assess readiness
• Support testing activities, including system testing and user acceptance testing (UAT), ensuring outcomes are documented, issues are tracked, and sign-offs are obtained
• Coordinate go-live and cutover activities, including release planning, deployment documentation, and stakeholder communications
• Ensure solutions align with agreed design standards, security requirements, compliance obligations, and operational support models
• Support vendor engagement by clarifying requirements, reviewing deliverables, and validating outputs against agreed scope and quality standards

Business Analyst – Application Delivery, Go-Live Readiness

• Collaborate closely with clients to gain a thorough comprehension of their technological requirements and create custom solutions that meet their evolving requirements.
• Effectively articulate the features and advantages of Arctiq solutions while managing and exceeding customer.
• Leverage experience in selling IT product and services to showcase the comprehensive benefits of Arctiq offerings.
• Work in tandem with sales leadership to establish competitive price structures, manage deal registrations, administer rebates and promotions; ensure seamless communication of these strategies to both existing and potential clients.
• Consistently evaluate and qualify new sales prospects, showcasing reliable sales forecasting abilities.
• Forge and nurture robust relationships with Arctiq’s key partners, maintaining a comprehensive understanding of their offerings, services, and unique initiatives within product and services.
• Stay fully informed about Arctiq’s service delivery capabilities and team expertise within modern technology solutions, ensuring accurate representation and alignment with client needs.
• Craft and deliver comprehensive product and service proposals, quotes, and responses to RFPs, including managing contracts and product leases within the modern infrastructure, security, and platform engineering space.
• Achieve and surpass monthly gross profit targets and quarterly Sales Quotas through strategic selling.
• Undertake any additional responsibilities and tasks as assigned, drawing upon experience in modern technology solutions to drive success and innovation within the organization.

IT Support

• Assist with system setup and installing new software and hardware.
• Set up new computer systems, install software, perform security updates, and provide technical assistance.
• Troubleshoot user issues, resolve error messages and manage computer inventory.
• Ensures computer systems are operating efficiently by reporting malfunctions and conducting regular maintenance.
• Maintaining hardware assets such as desktops, laptops, printers, and spare parts.
• Properly documenting all actions taken and communicating effectively with the end user throughout the life cycle of a ticket.
• Conduct on-site visits that involve hands-on interactions with customer equipment, such as printer issues and workstation installations.

Client Director

NOC Analyst

Managed Security Services Sales Specialist

Business Analyst – Application Delivery, Go-Live Readiness

Client Director

Level 2 Helpdesk Technician