Arctiq

Director

• Collaborate closely with clients to gain a thorough comprehension of their technological requirements and create custom solutions that meet their evolving requirements.
• Effectively articulate the features and advantages of Arctiq solutions while managing and exceeding customer.
• Leverage experience in selling IT products and services to showcase the comprehensive benefits of Arctiq offerings.
• Work in tandem with sales leadership to establish competitive price structures, manage deal registrations, administer rebates and promotions; ensure seamless communication of these strategies to both existing and potential clients.
• Consistently evaluate and qualify new sales prospects, showcasing reliable sales forecasting abilities.
• Forge and nurture robust relationships with Arctiq’s key partners, maintaining a comprehensive understanding of their offerings, services, and unique initiatives within product and services.
• Stay fully informed about Arctiq’s service delivery capabilities and team expertise within modern technology solutions, ensuring accurate representation and alignment with client needs.
• Craft and deliver comprehensive product and service proposals, quotes, and responses to RFPs, including managing contracts and product leases within the modern infrastructure, security, and platform engineering space.
• Achieve and surpass monthly gross profit targets and quarterly sales quotas through strategic selling.
• Undertake any additional responsibilities and tasks as assigned, drawing upon experience in modern technology solutions to drive success and innovation within the organization.

Client Director

• Collaborate closely with clients to gain a thorough comprehension of their technological requirements and create custom solutions that meet their evolving requirements.
• Effectively articulate the features and advantages of Arctiq solutions while managing and exceeding customer Leverage experience in selling IT product and services to showcase the comprehensive benefits of Arctiq offerings.
• Work in tandem with sales leadership to establish competitive price structures, manage deal registrations, administer rebates and promotions; ensure seamless communication of these strategies to both existing and potential clients.
• Consistently evaluate and qualify new sales prospects, showcasing reliable sales forecasting abilities.
• Forge and nurture robust relationships with Arctiq’s key partners, maintaining a comprehensive understanding of their offerings, services, and unique initiatives within product and services.
• Stay fully informed about Arctiq’s service delivery capabilities and team expertise within modern technology solutions, ensuring accurate representation and alignment with client needs.
• Craft and deliver comprehensive product and service proposals, quotes, and responses to RFPs, including managing contracts and product leases within the modern infrastructure, security, and platform engineering space.
• Achieve and surpass monthly gross profit targets and quarterly Sales Quotas through strategic selling.
• Undertake any additional responsibilities and tasks as assigned, drawing upon experience in modern technology solutions to drive success and innovation within the organization.

Project Manager

• Oversee the entire project lifecycle, from initiation through to completion, ensuring adherence to timelines, budgets, and scope.
• Develop detailed project plans that outline key tasks, milestones, resource allocations, and budget controls.
• Collaborate with the PMO to effectively manage resources, schedules, and capacity planning.
• Serve as the primary point of contact for clients, delivering comprehensive communication and reporting, including executive summaries to customer leadership, to ensure transparency and alignment with project goals.
• Facilitate effective internal communication with internal stakeholders, including Account Executives, Architects, PMO, and Leadership, to ensure alignment and support throughout the project lifecycle.
• Partner with the Service Delivery Leadership to coordinate project delivery on time and within budget constraints.
• Maintain thorough project documentation, including status updates, progress reports, and post-project analyses.
• Identify and mitigate potential risks throughout the project lifecycle.
• Ensure all deliverables meet the required quality standards and client specifications.
• Strictly follow PMO standards, templates, and tools to ensure consistency and efficiency in project execution.
• Contribute to ongoing improvements of PMO processes and methodologies.
• Be available to manage after-hours onsite network cutovers when required.
• Monitor and control project budgets, ensuring projects are completed within financial constraints.
• Regularly update stakeholders on project status, addressing any concerns or issues promptly.
• Establish and track key performance indicators (KPIs) to measure project success and identify areas for improvement.

Manager

• Serve as the main point of contact for clients, ensuring consistent communication and satisfaction while aligning services with business goals.
• Oversee the end-to-end delivery of program initiatives within a client's account.
• Manage service delivery to meet contract terms, including defining, establishing, and improving delivery processes and best practices.
• Optimize and monitor KPIs and SLAs, driving continuous improvement in service delivery.
• Oversee and own all financial aspects of this operation, including timesheet preparation and approvals, monthly billing, and forecasting.
• Ensure accurate allocation of team hours to the appropriate projects or operational activities.
• Lead and direct cross-functional delivery teams to ensure smooth execution and timely delivery, collaborating closely with Citrix SME.
• Oversee and manage Citrix-related projects within the MSP scope, ensuring timely and successful delivery.
• Handle escalations and challenging personalities with professionalism and tact.
• Drive or participate in critical incident resolution, problem management, and change management processes.
• Conduct regular service reviews, reporting on performance metrics, and improvement plans.
• Drive ITIL best practices across incident, problem, and change management processes.
• Identify and drive opportunities for improvement in service quality and efficiency.
• Present weekly status updates to internal leadership.
• Deliver monthly status reports to customer leadership.
• Conduct Quarterly Business Reviews (QBRs) with customer leadership.

Service Delivery Manager

Network Engineer

• Design and deploy scalable, secure virtual networks using native cloud services
• Implement dedicated connections and multi-cloud solutions
• Apply knowledge of design interactions with providers for global network reach
• Configure and troubleshoot complex routing protocols in hybrid and multi-cloud environments
• Implement and manage virtual firewalls, ensuring secure ingress/egress and internal traffic segmentation
• Automate network configuration and deployment following Infrastructure as Code (IaC) best practices
• Monitor and optimize network performance and resource usage
• Collaborate with client teams to integrate hybrid/multi-cloud solutions
• Provide expert guidance and consultation on cloud security, peering, gateways, and load balancing.

Senior Cloud Network Consultant

Architect

• Serve as the technical lead on customer engagements, overseeing delivery of virtualization and HCI solutions across VMware, Nutanix, and Red Hat ecosystems.
• Deploy, configure, and manage VCF environments including management and workload domains.
• Implement and optimize vSphere, vSAN, NSX-T, HCX, and SRM solutions to achieve customer outcomes.
• Perform capacity planning, health assessments, and risk analysis across compute, storage, and network layers.
• Troubleshoot complex issues spanning virtualization, networking, and storage components.
• Develop technical documentation, runbooks, and operational handoffs for customer teams.
• Support disaster recovery designs, failover testing, and ongoing lifecycle management.
• Ensure repeatable delivery excellence through development of reusable frameworks, templates, and automation.
• Provide guidance to optimize utilization, efficiency, and profitability across delivery engagements.
• Mentor internal talent to strengthen Arctiq’s delivery bench and cultivate future leaders.
• Stay current with industry trends across virtualization, cloud infrastructure, automation, and security.
• Share insights with customers on best practices, frameworks, and cost-optimization models.
• Participate in partner workshops, webinars, and industry events as a technical SME.

Virtualization Delivery Architect

Security Engineer

• Lead security operational assessments and maturity reviews
• Architect and implement security defensive controls across cloud, hybrid, and on-premises environments
• Develop and deliver strategic roadmaps for cyber defense and incident recovery programs
• Collaborate with client teams to build and operationalize security defense programs

Senior Consultant, Security Advisory Services

Sales Engineer

• Identify Customer Needs
• Lead customer discovery sessions to assess current virtualization and data center environments
• Understand business drivers and identify opportunities for consolidation, modernization, or cloud migration
• Translate customer requirements into actionable technical strategies aligned with Arctiq’s Modern Infrastructure portfolio
• Develop Industry Leading Solutions
• Architect and present enterprise virtualization and HCI solutions built on VMware, Red Hat, and Nutanix platforms
• Evaluate customer infrastructure and provide right-sized designs balancing performance, scalability, and cost
• Collaborate with OEM and software vendors to validate interoperability and develop accurate Bills of Material (BOMs)
• Create detailed Statements of Work (SOWs) for implementation and managed services
• Align solutions with security, compliance, and operational best practices
• Ensure Successful Delivery
• Participate in project hand offs and kick off calls to ensure seamless transition from presales to delivery
• Support delivery teams as a trusted advisor throughout implementation
• Maintain strong post sale relationships to drive satisfaction and identify expansion opportunities
• Provide Thought Leadership
• Stay current on virtualization trends, Broadcom VMware program updates, and emerging alternatives such as KVM and Red Hat Virtualization
• Educate customers on hybrid and multi-cloud strategies leveraging HCI platforms
• Evangelize Arctiq’s Modern Infrastructure practice through webinars, workshops, and regional partner events
• Drive Organizational Growth
• Mentor junior engineers and sales teams on virtualization technologies
• Identify cross-practice opportunities in areas like cybersecurity, and platform engineering
• Provide feedback to leadership on partner programs, certifications, and service opportunities in the virtualization space

Pre-Sales Architect, Modern Infrastructure

• Implements pre-approved Statements of Work (SOWs), ensuring successful delivery of Aruba network solutions on time and within scope while adhering to Arctiq’s quality standards.
• Expertly deploys and manages Aruba's core networking components: Wired Switching, Wireless Networking.
• Leads the technical design and validation phases for new wired and wireless network architectures, producing comprehensive and compliant High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Plans and executes complex network migrations, successfully transitioning core and access infrastructure from legacy and competitor platforms to the Aruba ecosystem.
• Serves as the primary technical subject matter expert for the local sales team, participating in technical discovery, architecting tailored solutions, delivering technical presentations, and accurately contributing to SOWs, Sizing, and Bill of Materials (BOMs).
• Requires the flexibility to travel and work onsite at client locations within the Utah area for project kickoffs, critical implementations, and key pre-sales engagements.
• Serves as a Tier 3 escalation point for complex wired and wireless performance, connectivity, and security issues.

Senior Aruba Network Consultant

Data Engineer

• Design, develop, and implement data solutions for clients
• Collaborate with cross-functional teams to analyze data requirements
• Identify requirements and develop solution architectures
• Assess, recommend, and implement DevOps technology solutions
• Lead clients towards industry best practices in cloud adoption
• Develop innovative solutions, architectures, proof of concepts, and demo environments
• Work closely with the PMO to provide visibility into project delivery scope
• Ensure delivery of high-quality projects on time and within budget
• Collaborate with Partner and Marketing teams to develop content
• Present at company and partner events

Senior Data Engineer

• Lead NGFW ruleset optimization efforts in collaboration with the customer’s team
• Perform overall rule export and detailed assessment
• Conduct permissive rule analysis and certification
• Execute flow analysis and identify application/service owners
• Assess and categorize associated risks
• Review and refine application, user, and web category controls
• Establish a Zero Trust–based optimization baseline
• Document all findings and update internal documentation
• Implement changes through customer-defined change control processes

Security Consultant

Analyst

• Monitor and analyze network, systems, and services for performance issues, outages, and security concerns in real time.
• Respond to and troubleshoot incidents, escalating to senior engineers or other teams when necessary.
• Use diagnostic tools and established processes to investigate and resolve service disruptions.
• Collaborate with Network and Infrastructure Engineers to plan and implement proactive monitoring, automation, and performance optimization.
• Work directly with customers to support investigations, resolve issues, and provide timely updates.
• Contribute to the development and enhancement of operational processes, policies, and standards.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Work non-traditional hours and participate in a 24x7 on-call rotation to ensure continuous support.

NOC Analyst

• Collaborate closely with clients to gain a thorough comprehension of their technological requirements and create custom solutions that meet their evolving requirements.
• Effectively articulate the features and advantages of Arctiq solutions while managing and exceeding customer expectations.
• Leverage experience in selling IT product and services to showcase the comprehensive benefits of Arctiq offerings.
• Work in tandem with sales leadership to establish competitive price structures, manage deal registrations, administer rebates and promotions; ensure seamless communication of these strategies to both existing and potential clients.
• Consistently evaluate and qualify new sales prospects, showcasing reliable sales forecasting abilities.
• Forge and nurture robust relationships with Arctiq’s key partners, maintaining a comprehensive understanding of their offerings, services, and unique initiatives within product and services.
• Stay fully informed about Arctiq’s service delivery capabilities and team expertise within modern technology solutions, ensuring accurate representation and alignment with client needs.
• Craft and deliver comprehensive product and service proposals, quotes, and responses to RFPs, including managing contracts and product leases within the modern infrastructure, security, and platform engineering space.
• Achieve and surpass monthly gross profit targets and quarterly Sales Quotas through strategic selling.
• Undertake any additional responsibilities and tasks as assigned, drawing upon experience in modern technology solutions to drive success and innovation within the organization.

• Collaborate closely with clients to gain a thorough comprehension of their technological requirements and create custom solutions that meet their evolving requirements.
• Effectively articulate the features and advantages of Arctiq solutions while managing and exceeding customer.
• Leverage experience in selling IT product and services to showcase the comprehensive benefits of Arctiq offerings.
• Work in tandem with sales leadership to establish competitive price structures, manage deal registrations, administer rebates and promotions; ensure seamless communication of these strategies to both existing and potential clients.
• Consistently evaluate and qualify new sales prospects, showcasing reliable sales forecasting abilities.
• Forge and nurture robust relationships with Arctiq’s key partners, maintaining a comprehensive understanding of their offerings, services, and unique initiatives within product and services.
• Stay fully informed about Arctiq’s service delivery capabilities and team expertise within modern technology solutions, ensuring accurate representation and alignment with client needs.
• Craft and deliver comprehensive product and service proposals, quotes, and responses to RFPs, including managing contracts and product leases within the modern infrastructure, security, and platform engineering space.
• Achieve and surpass monthly gross profit targets and quarterly Sales Quotas through strategic selling.
• Undertake any additional responsibilities and tasks as assigned, drawing upon experience in modern technology solutions to drive success and innovation within the organization.

Engineer

• Deploy, configure, and maintain SIEM platforms (e.g., Palo Alto XSIAM, Splunk, Sentinel) for MSSP clients
• Onboard new log sources and ensure full visibility across cloud, endpoint, network, and application layers
• Develop custom parsers, normalization rules, and enrichment workflows
• Build and maintain automated playbooks for incident triage, enrichment, and response using platforms like Cortex XSOAR, SecOps SOAR or Splunk SOAR
• Integrate SOAR with threat intelligence, ticketing systems, firewalls, EDRs, and other customer tools
• Continuously improve automation coverage to reduce analyst workload and response times
• Collaborate with SOC analysts and threat hunters to design and implement detection use cases based on MITRE ATT&CK, threat intel, and client risk profiles
• Tune detection rules to reduce false positives and ensure actionable alerts
• Serve as a technical expert for MSSP clients during onboarding, tuning sessions, and ongoing support
• Provide recommendations for SIEM/SOAR improvements, architecture changes, and operational efficiencies
• Assist with incident response investigations where tooling configuration or custom queries are required
• Maintain detailed documentation of configurations, playbooks, and processes
• Train internal SOC teams and client stakeholders on SIEM/SOAR workflows and usage
• Stay abreast of advancements in SIEM and SOAR technologies, incorporating new capabilities into hunting and detection workflows

SEIM/SOAR Engineer

Security Operations

• Develop YARA-L 2.0 rules
• Lead SecOps project delivery by defining, maintaining and communicating systems requirements
• Develop and assist with creating requirements, identifying gaps and translating business requirements into technical solutions
• Track work and provide appropriate reporting
• Stay updated on the latest security threats

SecOps Consultant

Solutions Engineer

• Lead the design and deployment of SASE solutions that align with client security, confidentiality, and compliance requirements
• Conduct technical assessments and develop architectures leveraging ZTNA, SWG, CASB, DLP, and Cloud Firewall capabilities
• Ensure integrations with existing infrastructure (network, identity, and cloud platforms) are seamless and secure
• Deliver scalable and resilient solutions that meet performance and redundancy targets
• Act as a trusted advisor on data sovereignty, PIPEDA, and Canadian compliance considerations
• Collaborate with vendors (e.g., Netskope) to evaluate, configure, and optimize SASE platforms
• Support RFP/RFI processes by mapping technical capabilities to functional and compliance requirements
• Partner with sales and solution architects to define migration strategies and proof-of-concept engagements
• Provide documentation, knowledge transfer, and enablement for client operations and SOC teams

SASE Solutions Consultant

• Guide end-to-end client involvement, covering opportunity identification, proposal processes, and project delivery
• Act as a subject matter expert for securely developing applications and deploying them into cloud environments
• Lead clients toward best practices in cloud security
• Collaborate with client development teams to implement application security practices
• Develop innovative solutions, architectures, and proof of concepts for application and cloud security
• Ensure high-quality project delivery on time and within budget
• Mentor junior team members and foster professional development

Cloud Security Consultant

Consultant

• Lead project delivery by defining, maintaining, and communicating systems requirements, solution approach & design, standards, and standardized methodologies across the enterprise.
• Develop and assist clients with creating requirements, identifying gaps, and translating business requirements into technical solutions
• Regularly develop methods of improvement for internal processes related to Splunk administration
• Work closely with clients to execute a common strategy across multiple functions.
• Define and implement effective and efficient solutions to challenges and opportunities
• Seize opportunities to make use of Splunk technology to drive greater operational intelligence
• Create and maintain documentation related to implementations at managed clients

Client Director

Client Director

Project Manager

Service Delivery Manager

Senior Cloud Network Consultant

Virtualization Delivery Architect

Senior Consultant, Security Advisory Services

Pre-Sales Architect, Modern Infrastructure

Senior Aruba Network Consultant

Senior Data Engineer

Security Consultant

NOC Analyst

Client Director

Client Director

SEIM/SOAR Engineer

SecOps Consultant

SASE Solutions Consultant

Cloud Security Consultant

Splunk Consultant