Arctiq

Security Engineer

• Serve as the virtual CISO for a portfolio of client accounts, acting as a primary strategic security advisor
• Develop and present security strategies, roadmaps, and risk registers aligned with each client's business objectives
• Lead and present during client executive and board-level meetings, translating technical security risks into clear business impacts
• Design secure network, cloud, application, and identity architectures for client environments
• Build strong relationships with client stakeholders, serving as a trusted long-term security partner

Security Architect, vCISO

Platform Engineer

• Design, configure, develop, and support workflows, business rules, forms, scripts, and automation within Halo ITSM.
• Develop and enhance Incident, Request, Problem, Change, Knowledge, Asset, and Service Catalog processes.
• Configure service request workflows, approval processes, and fulfillment automation.
• Create and maintain dashboards, KPIs, reports, and operational metrics.
• Enhance the self-service portal and improve the overall end-user experience.
• Design, develop, and maintain integrations between Halo ITSM and enterprise technologies including Microsoft Entra ID, Active Directory, Microsoft 365, Intune, CyberArk, Zoom Contact Center, Snowflake, HR systems, and ERP platforms.
• Troubleshoot and resolve integration issues, automation failures, synchronization problems, and platform performance concerns.
• Assist with the ongoing administration and enhancement of the CMDB and asset management environment.
• Work closely with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and business teams to identify opportunities for automation and process improvements.

ITSM Platform Developer – Halo

ServiceNow

• Design, configure, and maintain the ServiceNow SAM Pro module, including software models, entitlements, and discovery patterns.
• Configure, customize, and support Publisher Packs for complex software licensing, including Microsoft, Oracle, and IBM.
• Integrate ServiceNow SAM with the Shopping Hub and Service Catalog to streamline software request fulfillment.
• Build dashboards, reports, and automated reclamation candidate processes to identify underutilized software, improve license utilization, and reduce software spend.

ServiceNow Developer

Frontend Engineer

• Lead and transform IT operations as IT architect and operations leader.
• Design and deliver technology solutions supporting business initiatives.
• Own full IT operations including cloud platforms, SaaS applications, networks, and infrastructure.
• Manage a distributed team of IT engineers and administrators.
• Collaborate closely with Security, Finance, and business stakeholders.

Director of Information Technology

Backend Engineer

• Develop and maintain robust database systems that align with business goals and objectives.
• Optimize database performance, scalability, and security.
• Develop, manage, and optimize ETL workflows using SSIS to support data migration, integration, and transformation needs.
• Collaborate with cross-functional teams to gather requirements and implement data pipelines.
• Design and develop dynamic and visually compelling reports and dashboards using SSRS and Power BI.
• Ensure the accuracy and timeliness of reporting solutions to support business intelligence initiatives.
• Implement data validation, quality assurance, and governance best practices.
• Establish and enforce standards for data integrity, security, and compliance.
• Provide technical leadership and mentorship to a team of database developers and analysts.
• Conduct code reviews, share best practices, and foster a culture of continuous learning and improvement.
• Work closely with business stakeholders to understand data needs and translate them into technical solutions.
• Partner with IT teams to align database strategies with organizational objectives.

Senior Database Developer

Network Operations

• Monitor and triage network events, incidents, and alerts in a 24/7/365 environment.
• Conduct initial triage and analysis of network events and infrastructure incidents.
• Escalate complex incidents to Tier 2/3 analysts as needed.
• Respond to network incidents in accordance with established incident response procedures.
• Participate in incident response activities and provide status updates to stakeholders.
• Document and maintain an accurate record of all network incidents, events, and alerts.
• Maintain a high level of awareness of current and emerging network technologies and infrastructure trends.
• Collaborate with other teams and departments within the organization to resolve network incidents.
• Continuously improve processes and procedures for incident response and network event management.
• Meet or exceed customer expectations.

NOC Analyst, Night Shift

Systems Engineer

• Configure, deploy, and maintain data protection platforms including Commvault, Metallic, Zerto, and related technologies
• Support project-based implementations, following technical design documentation and collaborating with internal engineering and delivery teams
• Perform hardware installations, including racking, cabling, and setup of media agent servers and storage components
• Participate in client meetings to gather requirements, provide updates, and ensure alignment on technical delivery
• Serve as a primary technical contact for assigned managed service accounts
• Work cross-functionally with Network, Systems, and Project teams to ensure seamless service delivery
• Manage and resolve escalated tickets, performing root cause analysis and delivering documented findings to clients
• Mentor Systems Engineer I staff and contribute to the knowledge base and Confluence documentation
• Maintain accurate asset, configuration, and change records in Jira and other ITSM tooling
• Participate in on-call rotation, responding to after-hours alerts and incidents per defined escalation procedures
• Maintain awareness of best practices in backup, recovery, and data management

Systems Engineer II

• Build and configure VMware vSphere clusters from scratch — including ESXi host deployment, vCenter installation, vSAN setup, distributed virtual switches, and HA/DRS policies.
• Plan, rack, cable, and commission physical Windows Server hardware including BIOS/firmware configuration, RAID setup, NIC teaming, and bare-metal OS installation.
• Administer and maintain the VMware environment on an ongoing basis, including VM lifecycle management, host patching, snapshot management, and capacity monitoring.
• Engineer and deploy Active Directory environments including forest and domain design, site and replication topology, FSMO role placement, DNS integration, and OU structure.
• Perform day-to-day Active Directory administration including user and group management, delegation of control, trust relationships, and replication health monitoring.
• Design and implement Group Policy frameworks for security baselines, software deployment, user environment management, and compliance enforcement — and manage ongoing GPO changes and troubleshooting.
• Administer DNS, DHCP, and PKI/certificate services in support of Active Directory and the broader enterprise environment.
• Manage and support Microsoft 365 services including Exchange Online, Teams, and SharePoint, with a focus on hybrid identity and integration with on-premises Active Directory.
• Implement and maintain VMware disaster recovery solutions including vSphere Replication, Site Recovery Manager, and Veeam-based backup strategies; test and validate recovery procedures regularly.
• Monitor infrastructure health across physical servers, virtual hosts, and storage — proactively identifying and resolving performance issues before they impact operations.
• Develop PowerShell scripts and automation to streamline builds, administrative workflows, and recurring operational tasks.
• Produce and maintain engineering documentation including infrastructure diagrams, build runbooks, GPO specs, and DR playbooks.
• Provide Tier 3 escalation support and serve as the subject matter expert across VMware, Windows Server, Active Directory, and Microsoft 365.

Senior Virtualization & Systems Engineer

• Monitor data quality, completeness, consistency, and accuracy across all enterprise systems on a continuous basis.
• Maintain a data health scorecard by system and domain, updated on a defined cadence.
• Identify anomalies, duplicates, orphaned records, broken mappings, and integration failures across CRM, AMS, ERP, data warehouse, and digital platforms.
• Enforce data standards and governance policies set by the organization.
• Flag and escalate non-compliant data, failed integrations, or system changes that violate established standards.
• Maintain the enterprise system-of-record registry: for every data domain, document which system is authoritative, which systems consume the data, and which teams are accountable.
• Track and publish the accountability matrix for data quality by system owner, updated as personnel or system scope changes.
• Quantify system ownership gaps — domains without a name owner, systems without defined stewards, integration points without documented accountability.
• Monitor integration health across iPaaS workflows, API connections, ETL processes, and data warehouse pipelines.
• Validate that data written by integrations lands in the correct system of record, in the correct format, and at the expected frequency.
• Identify and document integration failures, transformation errors, field mapping drift, and synchronization gaps.
• Participate in integration design and implementation reviews to ensure governance standards are embedded before go-live, not retrofitted after.
• Coordinate with integration partners and technical teams during incident resolution; the EIA owns the issue log and drives it to closure.
• Review solution designs, data mapping documents, field definitions, and acceptance criteria for compliance with current governance standards.
• Deliver a recurring data integrity status report summarizing system health, escalated issues, trends, and recommendations.
• Translate technical data quality findings into plain-language summaries that system owners and business stakeholders can act on.

Business Systems and Data Analyst – Enterprise Information

QA Automation Engineer

• Take a lead role in identifying, designing, developing, testing, delivering, maintaining, and supporting automation solutions
• Apply software development expertise such as proficiency in .NET with C#, Modern Angular, Python, SQL, Blazor, API Development/Integration, Microservices
• Design and develop AI-enabled automation solutions that integrate with Workday to improve business process efficiency
• Consistently monitor deployed solutions to ensure peak performance and identify opportunities for ongoing improvement, as well as troubleshoot and promptly resolve any issues that arise
• Perform tasks using Agile and Scrum methodologies
• Serve as a trusted advisor on automation by offering objective, practical, and relevant ideas, insights, and recommendations
• Work collaboratively with internal and external business and technology teams and stakeholders throughout the automation lifecycle
• Manage multiple projects simultaneously to deliver both quick wins and long-term strategic automation solutions

Automation Developer, Workday Experience

Consultant

• Lead project delivery by defining, maintaining, and communicating systems requirements, solution approach & design, standards, and standardized methodologies across the enterprise.
• Develop and assist clients with creating requirements, identifying gaps, and translating business requirements into technical solutions
• Regularly develop methods of improvement for internal processes related to Splunk administration
• Work closely with clients to execute a common strategy across multiple functions.
• Define and implement effective and efficient solutions to challenges and opportunities
• Seize opportunities to make use of Splunk technology to drive greater operational intelligence
• Create and maintain documentation related to implementations at managed clients

Splunk Consultant

Network Engineer

• Manage, configure, and maintain campus-wide routing, core, access, server, and storage network infrastructure, supporting both core and backbone networks.
• Implement and optimize protocols such as OSPF, BGP, EIGRP, HSRP, VRRP, and LACP.
• Oversee network connectivity and ensure high performance and reliability across all locations.
• Administer and maintain integrated core network services: DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), IP Address Management (IPAM), and network authentication systems including RADIUS services.
• Monitor and optimize DDI and RADIUS systems to ensure reliable, secure, and high-performance network operations.
• Perform software updates and lifecycle management for networking hardware and software.
• Automate network tasks using scripting languages and platforms such as Ansible.
• Implement and manage network monitoring tools to collect, analyze, and report on network statistics and performance metrics.
• Diagram network architectures and document configurations.
• Collaborate with IT teams and campus stakeholders to deliver technical solutions; communicate effectively with technical and non-technical colleagues.

Senior Network Engineer

AI Engineer

• Design, develop, deploy, and maintain Agentic AI solutions that automate business processes and complex workflows.
• Build autonomous and semi-autonomous AI agents capable of reasoning, planning, tool usage, retrieval, memory management, and multi-step task execution.
• Develop and deploy multi-agent systems that collaborate to accomplish business objectives.
• Integrate Large Language Models (LLMs) from providers such as OpenAI, Anthropic, Google, Azure OpenAI, and open-source alternatives.
• Build Retrieval-Augmented Generation (RAG) solutions leveraging vector databases and enterprise knowledge sources.
• Design and implement agent orchestration frameworks using technologies such as LangGraph, LangChain, CrewAI, AutoGen, Semantic Kernel, LlamaIndex, or similar platforms.
• Develop APIs, microservices, and backend services that support AI-driven applications and workflows.
• Integrate AI agents with enterprise systems including CRM, ERP, ticketing platforms, collaboration tools, databases, and third-party SaaS applications.
• Implement robust observability, monitoring, evaluation, logging, guardrails, and governance frameworks for AI solutions.
• Collaborate with business stakeholders to identify automation opportunities and determine where AI agents can deliver measurable value.
• Evaluate emerging AI technologies and recommend practical approaches for implementation.
• Perform hands-on development using Agile and Scrum methodologies.
• Continuously optimize deployed AI systems for performance, reliability, cost efficiency, and user adoption.
• Troubleshoot production AI applications and rapidly resolve operational issues.
• Serve as a technical advisor on AI automation strategy, architecture, and implementation best practices.

Director

• Collaborate closely with clients to gain a thorough comprehension of their technological requirements and create custom solutions that meet their evolving requirements.
• Effectively articulate the features and advantages of Arctiq solutions while managing and exceeding customer expectations.
• Leverage experience in selling IT product and services to showcase the comprehensive benefits of Arctiq offerings.
• Work in tandem with sales leadership to establish competitive price structures, manage deal registrations, administer rebates and promotions; ensure seamless communication of these strategies to both existing and potential clients.
• Consistently evaluate and qualify new sales prospects, showcasing reliable sales forecasting abilities.
• Forge and nurture robust relationships with Arctiq’s key partners, maintaining a comprehensive understanding of their offerings, services, and unique initiatives within product and services.
• Stay fully informed about Arctiq’s service delivery capabilities and team expertise within modern technology solutions, ensuring accurate representation and alignment with client needs.
• Craft and deliver comprehensive product and service proposals, quotes, and responses to RFPs, including managing contracts and product leases within the modern infrastructure, security, and platform engineering space.
• Achieve and surpass monthly gross profit targets and quarterly Sales Quotas through strategic selling.
• Undertake any additional responsibilities and tasks as assigned, drawing upon experience in modern technology solutions to drive success and innovation within the organization.

Client Director

• Design, develop, test, and maintain RESTful APIs and backend services using PHP and Python.
• Build scalable integration solutions between enterprise applications, databases, and third-party platforms.
• Develop and optimize Oracle database objects including tables, views, stored procedures, packages, and functions.
• Collaborate with business stakeholders, architects, and development teams to gather requirements and design technical solutions.
• Create and maintain API documentation, technical specifications, and integration guides.
• Implement security best practices including authentication, authorization, encryption, and data protection.
• Monitor API performance and troubleshoot production issues to ensure system reliability and uptime.
• Optimize application and database performance through efficient coding practices and query tuning.
• Participate in code reviews, architecture discussions, and technical design sessions.
• Support CI/CD processes and contribute to automated testing and deployment initiatives.
• Work closely with QA teams to ensure quality standards and successful production releases.