Systems Engineer II

Arctiq

Systems Engineer II at Arctiq supporting managed services with expertise in data protection and recovery. Responsible for configuring solutions across platforms like Commvault and Zerto, collaborating with teams and managing client communications.

Posted 7/2/2026full-timeDuluth • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureITSMVMware

About the role

Key responsibilities & impact

Configure, deploy, and maintain data protection platforms including Commvault, Metallic, Zerto, and related technologies
Support project-based implementations, following technical design documentation and collaborating with internal engineering and delivery teams
Perform hardware installations, including racking, cabling, and setup of media agent servers and storage components
Participate in client meetings to gather requirements, provide updates, and ensure alignment on technical delivery
Serve as a primary technical contact for assigned managed service accounts
Work cross-functionally with Network, Systems, and Project teams to ensure seamless service delivery
Manage and resolve escalated tickets, performing root cause analysis and delivering documented findings to clients
Mentor Systems Engineer I staff and contribute to the knowledge base and Confluence documentation
Maintain accurate asset, configuration, and change records in Jira and other ITSM tooling
Participate in on-call rotation, responding to after-hours alerts and incidents per defined escalation procedures
Maintain awareness of best practices in backup, recovery, and data management

Requirements

What you’ll need

3–5 years of experience in systems or backup administration, preferably in a managed services or service provider environment
Foundational knowledge of Commvault, Metallic, Zerto, Rubrik, Cohesity, or similar data protection platforms
Familiarity with Windows Server, VMware, network fundamentals, and storage systems
Proven track record managing client-facing escalations and technical communications
Strong troubleshooting and documentation skills
Excellent communication skills for both technical and non-technical audiences
Comfortable with hybrid work expectations and on-call availability on a rotating basis
Ability to lift and install physical hardware (up to 50 lbs)
Preferred certifications: Commvault Certified Professional, Zerto Certified Associate (ZCA), Fortinet NSE, or Microsoft Azure

Benefits

Comp & perks

Hybrid schedule — combination of remote and on-site work as coordinated with your team
Participation in a rotating on-call schedule to cover after-hours incidents and critical alerts

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Backup AdministrationSystems AdministrationHardware InstallationRoot Cause AnalysisTechnical Documentation

Soft Skills

Excellent Communication SkillsMentoring

Certifications

Commvault Certified ProfessionalZerto Certified Associate (ZCA)Fortinet NSEMicrosoft Azure