Archilogic

Implementation Specialist

• Own enterprise onboarding and adoption end to end
• Configure customer accounts around real workflows, get teams live, and drive usage
• Train facility managers, workplace teams, and IT users
• Serve as the trusted point of contact through check-ins, first-line support, renewals, and expansion conversations
• Escalate deep backend work to engineering
• Adapt the data model to match customer operations
• Write small scripts against APIs and build or adapt JavaScript/TypeScript SDK extensions
• Turn recurring customer friction into product roadmap signal
• Support pre-sales scoping and hands-on product walkthroughs
• Own customer relationships and outcomes over time

Customer Success & Implementation Specialist

• Own enterprise implementations end to end, configuring each customer's account for their workflows
• Ensure the data model fits how each customer operates so Archilogic becomes their source of truth
• Build platform extensions using the Extension SDK, GraphQL and REST APIs, and MCP
• Teach and enable users to drive proper adoption
• Drive usage and expansion across implemented accounts
• Serve as first-line support and technical relationship for accounts
• Escalate deep backend integration work to core engineering
• Turn recurring implementation friction into product roadmap signal and sometimes ship the fix
• Support major pre-sales opportunities with technical scoping and proof-of-concept work

Customer Success & Implementation Specialist

Forward Deployed Implementation Engineer