Customer Success & Implementation Specialist

Archilogic

Customer Success and Implementation Specialist onboarding enterprise customers to Archilogic’s AI-ready spatial data platform. Configuring accounts, training users, and extending workflows through APIs and JavaScript/TypeScript SDKs.

Posted 8/11/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and adoption for technical products, with a strong focus on relationship management and effective communication with both technical and non-technical stakeholders. Proficient in scripting with JavaScript/TypeScript and familiar with IWMS/CAFM platforms to enhance customer operations.

Highest-signal resume keywords

Customer Success ExperienceOnboarding and ImplementationJavaScript/TypeScript ScriptingIWMS/CAFM Platform FamiliarityAPI Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingTechnical Account ManagementJavaScript ScriptingTypeScript ScriptingAPI IntegrationData Model AdaptationProduct WalkthroughsCustomer Relationship ManagementTechnical SupportConsulting

Soft Skills

CommunicationJudgmentOwnershipTrainingCollaboration

Tools & Technologies

IWMS PlatformsCAFM PlatformsTririgaArchibusPlanonServiceNowAI ToolsClaudeCodexMCP

Industry Keywords

B2B Enterprise SaaSCorporate Real EstateWorkplace OperationsFloor Plan DataCAD/BIM

Tech Stack

Tools & technologies

JavaScriptServiceNowTypeScript

About the role

Key responsibilities & impact

Own enterprise onboarding and adoption end to end
Configure customer accounts around real workflows, get teams live, and drive usage
Train facility managers, workplace teams, and IT users
Serve as the trusted point of contact through check-ins, first-line support, renewals, and expansion conversations
Escalate deep backend work to engineering
Adapt the data model to match customer operations
Write small scripts against APIs and build or adapt JavaScript/TypeScript SDK extensions
Turn recurring customer friction into product roadmap signal
Support pre-sales scoping and hands-on product walkthroughs
Own customer relationships and outcomes over time

Requirements

What you’ll need

Meaningful customer success or implementation experience with a technical product
Experience in onboarding, professional services, technical account management, or consulting
Experience owning customer relationships and outcomes over time
Familiarity with IWMS/CAFM platforms such as Tririga, Archibus, Planon, or ServiceNow is a plus
Familiarity with CAD/BIM or floor plan data, corporate real estate, or workplace operations is a plus
Comfort working with APIs
Ability to write or adapt scripts and small extensions in JavaScript/TypeScript
Ability to teach non-technical facility managers and communicate credibly with IT teams
Judgment and ownership in ambiguous situations on a small remote team
Comfort using AI tools including Claude, Codex, MCP, and agentic tooling
Experience at a B2B enterprise SaaS platform with an extension or SDK ecosystem is nice to have
Must be based in the Americas within approximately two hours of US Eastern time
Must be able to work in the United States, Canada, or Latin America as applicable; the employer cannot sponsor visas or work permits

Benefits

Comp & perks

Remote-first work arrangement
Compensation is location-tiered, with the range shared early in the process
Engineering support for heavy technical work