Lead all phases of implementation: requirements gathering, solution design, configuration, testing, training, go-live, and post-go-live support.
Elicit and translate business / merchandising / design / sales processes into functional requirements; map them to VibeIQ’s capabilities.
Configure the VibeIQ platform: set up Plans, Boards, Showcases, workflows, user roles, permissions, data models, integration points.
Collaborate with client stakeholders (merchandising, planning, design, sales) to understand their assortment lifecycle calendar, metrics (e.g. time-to-market, sell-through, adoption), and pain points.
Provide advisory/consulting services: best practices in assortment planning, visual line planning, B2B sales workflows, adoption strategies.
Drive client training: create training materials, run workshops, enable end users.
Manage data onboarding: help clients get their data into the system, ensure data quality, migration, mappings, etc.
Test configurations and integrations (with internal / external systems) and support user acceptance testing (UAT).
Monitor success after go-live: track KPIs, collect feedback, support adoption, optimize configuration.
Serve as a subject matter expert in VibeIQ product capabilities; work with product management / engineering to feed client feedback and suggest enhancements.
Support go-live and hypercare to stabilize solutions post-deployment.
Capture client technical feedback; work with product/engineering to suggest enhancements.
Partner with clients and ArcherGrey colleagues to establish best practices and methodologies for VibeIQ implementations.
Requirements
Bachelor’s degree in Business, Supply Chain, Fashion Merchandising, Design, or related field (or equivalent experience).
Prior experience (3-5 years or more, depending on level) implementing SaaS platforms, preferably in retail / fashion / consumer goods / assortment/planning / merchandising domains.