Arch Capital Group Ltd.

Claims Specialist

• Investigate, evaluate, and resolve commercial auto claims nationwide that involve an inventory of physical damage claims, salvage, rental and other related claims.
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary, as well as review coverage counsel's opinion letters and analysis
• Execute on claims strategies to achieve claims quality, customer service and operational objectives
• Coordinate vehicle inspections, review estimates, determine total loss evaluations, manage rental and salvage and set clear expectations and timelines
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments
• Review and determine validity of any supplement requests
• Serve as a mentor to less-experienced claims professionals. Support the strategy and operations of Auto claims.
• Assists in industry analysis and benchmarking studies
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims
• Other duties as assigned.

Claims Examiner, Commercial Auto

Analyst

• Support team needs for WC Bureau reporting
• Aggregate financial data calls
• Unit Statistical Reporting
• Medical Data Call Reporting
• Indemnity Data Call Reporting
• Analyze and test data and remediate data quality issues arising from Data Store testing
• Remediate data quality issues arising from ‘day to day’ analysis by individual team members
• Proactive review of data to ensure adherence to data management standards
• Work with various IT departments as needed to update/enhance existing validation logic, as well as create new validations where appropriate
• Work with stakeholders to understand business and data flow processes to support the implementation of the data transformation and innovation initiatives
• Strong knowledge of the Workers’ Compensation regulatory requirements
• Analyze current processes for inefficiencies, identify process improvement opportunities, and implement appropriate actions

Data Quality Analyst, Statistical Reporting, Workers’ Compensation

Product Manager

• Overseeing the execution of multiple digital transformation initiatives within a scaled agile delivery and product operating model framework.
• Driving connectivity and consistency across the underwriting value chain product managers.
• Aligning team expertise to refine and adopt best practices that deliver measurable business outcomes.
• Promote the development of product management discipline and outcome-based delivery.
• Guide the team toward long-term goals, ensuring efficiency, quality, and delivery.
• Partner with Centers of Excellence (COEs) to operationalize and scale best practices.
• Champion digital capabilities and value-based outcomes across business units and executive stakeholders.
• Collaborates closely with the Business Unit Strategic Operations Manager team supporting domains like Property, Casualty, Financial & Professional Lines, Programs, and cross-functional partners including IT, Strategic Analytics, Strategic Portfolio Management, Process Engineering, Central Operations, Corporate Underwriting, Data, and other enterprise functions to ensure alignment, dependency management, and effective ways of working.

VP, Business Solutions Product Management

Operations

• Set the strategic direction for the Strategic Operations Manager team, ensuring alignment with business unit and enterprise goals
• Partner with BU Divisional Presidents and leaders to understand priorities and guide the team in analyzing customer and employee journeys for improvement opportunities
• Oversee the identification and prioritization of operational and technology initiatives to support underwriting and business objectives
• Ensure the integration of market insights and leading practices into business planning
• Direct and support Strategic Operations Managers in owning and driving improvements in customer and employee experience journeys
• Monitor team performance, ensuring effective tracking of operational metrics and service levels
• Lead cross-functional transformation efforts, serving as an evangelist for SOMs in major initiatives
• Foster strong engagement between Strategic Operations Managers and IT, Data, Process Engineering, and other business functions
• Promote business innovation and optimization through collaborative problem-solving across multiple business units
• Champion digital capabilities and value-based outcomes across business units and executive stakeholders

VP, Head of Strategic Operations

Risk

• Conduct on-site and virtual/phone surveys of prospects and clients evaluating complex exposures and controls for auto, general liability products liability, property and workers compensation
• Summarize findings in internal reports with appropriate loss improvement recommendations
• Conduct multi line loss analysis
• Provide support and recommendations to underwriters, policyholders, and brokers
• Prepare and conduct presentations to serviced accounts
• Participate in special projects and possibly become a Subject Matter Expert

Director, Multi Line Risk Engineer

Financial Planning and Analysis

• Cultivate strong business partnerships while gaining a thorough understanding of the business being supported; leverage understanding of business to make informed recommendations.
• Work closely with underwriting team to understand the business and provide the financial operational support needed
• Manage the accounting and reporting for premiums for National Accounts, Construction and Retail Energy business units on a monthly basis, and as part of the quarterly close process.
• Oversee the booking of premium, commission, accruals, loss sensitive adjustments, dividends, etc.
• Work closely with underwriting, credit, receivables and BU finance claims on reviewing and approving collateral adjustments
• Track and manage both static and depleting cash collateral; participate in building a new process to support cash collateral.
• Oversee balance sheet reconciliation process for related accounts
• Provide analysis of business for premiums, accruals, commissions, earnings; provide corporate with the Management Discussion & Analysis (MD&A) reporting on a quarterly basis
• Lead the team in critical Arch Data Transformation efforts, including testing and implementation of BU ,vertical data store, Finance horizontal data store, process improvements and data quality/consistency issues
• Help identify inefficiencies and implement changes that will increase the operational efficiencies of the business and will enable the department to support current and anticipated growth in the business
• Will have extensive interaction with various departments/disciplines, including other areas in finance, actuarial, legal, underwriting, credit, ops and IT.
• Completion of key assignments/special projects

AVP, Finance

Underwriter

• contribute to the growth and profitability of the Middle Market Excess casualty business through expert advisory and underwriting support
• play a critical part in supporting and developing the team and maintaining the integrity and reliability of underwriting processes
• assists in the creation, review, evaluation, cascade, and recommended modifications to underwriting guidelines
• assists other members of the business including Underwriters and Zone Leaders in using the underwriting system, and/or technical knowledge and development
• leads new employee onboarding and training
• assists in planning and conducting comprehensive audits and quality reviews of underwriting files
• provides significant input to the development of product capabilities, services, and geographic focus
• analyzes underwriting decisions to identify trends, opportunities for process improvement, and training needs
• holds authority and assists in managing complex accounts and handling referrals from underwriting teams
• document findings, prepare detailed reports, and communicate feedback to department leadership and key stakeholders
• assists in the development and maintenance of quality assurance standards, policies, and procedures
• monitor quality metrics and support the creation of dashboards and reporting tools
• stay ahead of industry trends, conduct research of new sectors, and develop innovative coverage solutions

AVP, Underwriting Technical Excellence

• Gather and analyze information, applying appropriate underwriting techniques, necessary to make an accurate evaluation of credit quality & acceptability of risk
• Prepare and conduct marketing activities within assigned territory/agencies; manage producers within territory including premium collection
• Responsible for developing and managing a book of business, meeting/exceeding profitability objectives as set forth by management
• This includes building and growing strategic relationships as well as finding opportunity for new business within the defined territory
• Meet with principal owners of the account to assess their general management acumen, past experience, work experience of key personnel, depth of organization and desired work objectives with branch manager’s involvement as needed
• Continuously monitor assigned accounts to ensure compliance with Arch standards and make/recommend appropriate corrective actions as needed
• Correspond with CPAs, bankers, lawyers, architects, subcontractors and engineers to secure additional underwriting detail, as needed, to assess risk on preliminary and ongoing basis
• Prepare underwriting submissions, making recommendations and/or decisions within established authority limits and; Performs additional projects as requested by Manager
• Assist in internal reporting and preparing/implementing regional business plan and budget
• Develop and maintain strong working relationships with assigned producers and cultivate new relationships
• Share in the responsibility of the office’s overall profitability, and collaborate with the Branch Manager on strategic plans and operations.

Underwriting Manager, Contract Surety

Full-stack Engineer

• Develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives
• Performs analysis, design, coding, debugging, testing, and support of software applications
• Completes software development work which includes application design, coding, code review and testing
• Keeps Agile team and APM apprised of project status
• Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project objectives
• Manages engineering risks by proactively tracking and communicating issues
• Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s
• Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates
• Demonstrates experience in managing team priorities, resolving conflicts, and driving continuous improvement within the development process.

Software Engineer III – FinPro

• Policy & endorsement issuance
• File documentation and set-up
• Review account information for data entry into appropriate systems
• Order, prepare and/or update reports
• Policy Rating and/or initial entry into rating model
• Processing of various underwriting transactions and requests
• Correspond with brokers for information at Underwriter’s request
• Booking/Invoicing
• Coordinate services with other services units, as needed
• Other duties and special projects as assigned

Underwriting Service Specialist, Property

• Actively managing commercial claims for unsupported Excess Casualty high severity, complex general liability, and auto accounts
• Providing oversight to underlying carrier(s) claims handlers for coverage, liability, and damages in jurisdictions throughout the United States
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel when necessary
• Develop and implement strategy relative to coverage issues which correlate with the overall strategy of matters
• Negotiate resolution of claims and select and utilize structure brokers