Arch Capital Group Ltd.

Underwriter

• Gather and analyze information, applying appropriate underwriting techniques necessary to make an accurate evaluation of credit quality & acceptability of risk
• Develop and maintain strong working relationships with assigned producers and cultivate new relationships
• Responsible for developing and managing a book of business, meeting/exceeding profitability objectives as set forth by management
• Continuously monitor assigned accounts to ensure compliance with Arch standards and make/recommend appropriate corrective actions as needed
• Prepare underwriting submissions, making recommendations and/or decisions within established authority limits and; Performs additional projects as requested by Manager

Underwriting Manager, Commercial Surety

Compliance

• Oversee and file with state insurance regulators forms, rates and rules developed by Product Development and Underwriting utilizing the Filing Ramp software application.
• Develop filing strategies to further the most efficient admitted project implementation.
• Drive the filing and objection process through the life cycle of the Speed to Market opportunity.
• Coordinate, perform and/or oversee state filings activities for bureau and independent insurance products in all states for various lines of business, including but not limited to workers compensation, commercial auto, general liability, property, crime, inland marine, umbrella/follow form excess liability, and other specialty admitted insurance products written on a property and casualty basis.
• Work closely with other departments (underwriting, actuarial, IT, product development) to monitor and communicate filing methods and procedures to ensure rate and form filings in use are accurate and current.
• Oversee and coordinate process for responding to state objections.
• Oversee needs for extensions, resubmissions, withdrawals with considerations of individual states’ restrictions and deadlines.
• Respond to state objections by researching Arch and competitor filings, proposing responses consistent with similar products, drafting endorsements, drafting manual pages and working closely with Product Development and Actuarial.
• Work with state regulators to ensure product compliance in order to gain approval.
• Coordinate and document all activities surrounding the filing, approval, disapproval of all filings with state insurance departments.
• Conduct research on various regulatory topics such as filing requirements by line of business, commercial lines exemptions, deregulation, cancellation/nonrenewal, refer to company rating, etc.

Senior Compliance Analyst

Claims Specialist

• Actively managing medium-high severity commercial liability claims in jurisdictions throughout the United States
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel when necessary
• Review coverage counsel's opinion letters and analysis
• Develop and implement strategy relative to coverage issues which correlate with the overall strategy of matters entrusted to the handler's care
• Develop and implement timely and accurate resolution strategies to ensure mitigation of indemnity and expense exposures
• Maintain contact with any/all associated claims carrier(s) claims staff, business line leader, underwriter, defense counsel, program manager, and broker to communicate developments and outcomes as necessary
• Investigate claims and review the insureds' materials, pleadings, and other relevant documents
• Identify and review each jurisdiction's applicable statutes, rules, and case law
• Review litigation materials including depositions and expert's reports
• Analyze and direct risk transfer, additional insured issues, and contractual indemnity issues
• Retain counsel when necessary and direct counsel in accordance with resolution strategy
• Analyze coverage, liability and damages for purposes of assessing and recommending reserves
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluations and recommending reserves
• Travel to and from locations within the United States to attend mediations, trials, and other proceedings relevant to the resolution of the matter
• Negotiate resolution of claims
• Select and utilize structure brokers
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims

Claims Examiner, Commercial Insurance

• Provide and maintain exceptional customer service and ongoing communication to the appropriate stakeholders through the life of the claim including prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory, company standards, and authority level
• Conduct thorough investigation of coverage, liability and damages; must document facts and maintain evidence to support claim resolution
• Review and analyze supporting damage documentation
• Comply and stay abreast of all statutory and regulatory requirements in all applicable jurisdictions
• Establish appropriate loss and expense reserves with documented rationale
• Demonstrate technical efficiency through timely and consistent execution of best claim handling practices and guidelines
• Communicate effectively and timely with internal (such as underwriting) and external customers on claims and account issues
• Maintain and manage diary system to efficiently manage and resolve assigned pending
• Identify and communicate trends with senior claims and underwriting management
• Effectively draft written communications to Insureds and Claimants regarding status of claim i.e. request for information, confirmation of investigatory details and/or coverage position letters
• Mitigate claim expenses as economically as possible
• Summarize claims in excess of authority and submit rational to manager for approval
• Negotiate settlements within approved authority level, issue settlement payments and document all activities
• Identify potential subrogation and fraud opportunities and make appropriate referrals
• Support claims workflow efficiency by accurately documenting claim progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational knowledge
• Use multiple systems to gather, enter and analyze claim metric data to ensure targets are achieved

Senior Claims Examiner

Analyst

• Partner with business users and DPMs to gather, analyze, and document stakeholder requirements, translating them into system specifications including functional, non-functional, user interface, reporting, data, and external interface requirements.
• Perform hands-on data analysis to validate business requirements, investigate data issues, and support decision-making.
• Collaborate with software engineers to ensure technical and data implementations align with approved business specifications.
• Work with QA teams to ensure all software and data components are adequately tested; participate in Quality Assurance testing as workload requires.
• Provide guidance to stakeholders on effective and efficient approaches to achieve project and program objectives.
• Proactively manage requirements-related risks by tracking issues, communicating impacts, and developing mitigation strategies.
• Liaise with cross-functional project and program teams to coordinate interdependencies and resolve issues.
• Analyze, map, and communicate current-state and future-state business and data processes.
• Support business units by resolving complex user questions and system/data issues.
• Maintain a working knowledge of emerging technologies and business analysis standards and best practices.
• Collaborate with IT leadership to define and enhance business analysis documentation standards, guidelines, processes, and templates.

Business System Analyst III – Enterprise Reporting

Account Manager

• Serve as the primary point of contact for assigned A&H clients and brokers
• Advise partners how to best utilize Arch products and how to position within their portfolios
• Demonstrate how to effectively maximize Arch technology and further educate on Arch products and our value proposition
• Track, monitor and report on various partner performance and identify areas for improvement and growth via product cross-sell and further business development
• Build and maintain strong, trust-based relationships to ensure high client satisfaction and retention
• Conduct regular client check-ins, including renewal meetings, performance reviews, and program updates
• Coordinate account implementation, enrollment, and onboarding activities
• Track and resolve service issues related to billing, eligibility, claims, policy changes, and compliance
• Prepare and deliver customized reporting packages, including utilization, claims summaries, and performance metrics
• Maintain a solid understanding of Accident & Health products such as Group Accident, Supplemental Health, Hospital Indemnity, Travel Accident, Disability, and Specialty Risk programs
• Stay informed on industry trends, regulatory developments, and competitor offerings
• Ability to effectively educate clients and brokers on product features, coverage terms, and program performance.

Account Manager, A&H

Manager

• Lead the overall deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.
• Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business unit experts).
• Develop and nurture strong partnerships with Business Unit (BU) leaders to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
• Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function.
• Deliver performance objectives as stated in charter (Evaluation of meeting delivery and performance outcomes).
• Be accountable for the consistent and successful delivery of agreed standards of Lean in initiative.
• Guide training and problem solving workshops with senior managers & teams.
• Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines.
• Work with leaders and managers to provide continuous improvement updates and report outs to Senior Leadership.
• Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize and capture tangible benefits.
• Drive the consistent use of Lean standards in the delivery of Value Stream or Function.
• Coach & mentor AMS staff on LEAN practice and tactics, and guide the evolution of AMS playbook.

Delivery Manager

• Understand business process, document current underwriter experience, and identify opportunities to transform the user experience by leveraging analytics and automation
• Collaborate (internally/externally) to actively engage in development of an analytics driven future state vision for prioritized work areas
• Collaborate with Arch’s Operations and IT teams to help translate solution design into functional requirements that inform UI/UX development
• Establish strong relationships with cross-functional team members to influence and drive alignment around future state vision
• Act as a strategic advisor on Large and Medium sized initiatives – providing observations and recommendations related to analytics and automation solutions within technology platforms and operations
• Manage stakeholder expectations through regular communication and touchpoints
• Proactively escalate risks/issues to leadership as they arise
• Help establish best practices and repeatable processes applicable across the various business units

Manager, Enterprise Projects – Eastern Hours

• Proactively investigate, evaluate, negotiate and resolve Entertainment claims including Real Property and Business Personal Property, Time Element, Contingency, Miscellaneous Equipment, Theater, Third Party Property Damage and Props Sets & Wardrobe
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary, as well as review coverage counsel's opinion letters and analysis
• Develop and implement strategy related to coverage issues which correlate with the overall strategy of matters entrusted to the handler's care
• Develop and implement timely and accurate resolution strategies to ensure mitigation of indemnity and expense exposures
• Maintain contact with any/all associated claims carrier(s)’ claims staff, business line leader, underwriter, defense counsel, program manager, and broker to communicate developments and outcomes as necessary
• Investigate claims and review the insureds' materials, pleadings, and other relevant documents
• Identify and review each jurisdiction's applicable statutes, rules, and case law
• Review litigation materials including depositions and expert's reports
• Analyze and direct risk transfer, additional insured issues, and contractual indemnity issues
• Retain counsel when necessary and direct counsel in accordance with resolution strategy
• Analyze coverage, liability and damages for purposes of assessing and recommending reserves
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluations and recommending reserves
• Travel to and from locations within the United States to attend mediations, trials, and other proceedings relevant to the resolution of the matter
• Negotiate resolution of claims
• Select and utilize structure brokers
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims

Senior Claims Examiner, Commercial Property & Entertainment

• Actively managing commercial claims for medium severity, and general liability
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel when necessary
• Develop and implement strategy relative to coverage issues that correlate with the overall strategy of matters entrusted to the handler's care
• Develop and implement timely and accurate resolution strategies to ensure mitigation of indemnity and expense exposures
• Maintain contact with associated claims carrier(s)’ claims staff, business line leader, underwriter, defense counsel, program manager, and broker to communicate developments and outcomes
• Investigate claims and review the insureds' materials, pleadings, and other relevant documents
• Identify and review each jurisdiction's applicable statutes, rules, and case law
• Review litigation materials including depositions and expert's reports
• Analyze and direct risk transfer, additional insured issues, and contractual indemnity issues
• Retain counsel when necessary and direct counsel in accordance with resolution strategy
• Analyze coverage, liability and damages for purposes of assessing and recommending reserves
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluations and recommending reserves
• Negotiate the resolution of claims
• Select and utilize structure brokers
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims.

Claims Examiner, Commercial General Liability

Vice President

• Develop strong relationships with producers in order to successfully manage regional business
• Monitor/influence and consistently/proficiently execute departmental underwriting strategies to develop and maintain a profitable book for the business underwritten in the region
• Strong performance management skills for his/her team
• Strong customer-service focus with the ability to instill same in others
• Strong problem-solving and negotiation skills in both internal and external interactions
• Monitor/influence submission management, timely quoting, account retentions and thorough file compliance/documentation per BU strategies/Arch guidelines

AVP, High Excess Workers Compensation

• Actively manage a caseload and provide oversight to third-party administrator claims handlers for commercial New York Labor Law cover, liability, and damage claims
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary as well as review coverage counsel's opinion letters and analysis
• Develop and implement strategy relative to coverage issues which correlate with the overall strategy of matters entrusted to the handler's care
• Develop and implement strategy to resolve matters of liability and damages of a particular case
• Maintain contact with the TPA claim staff, business line leader, underwriter, and defense counsel, program manager and broker
• Investigate claim and review the insureds' materials, pleadings, and other relevant documents
• Identify and review of each jurisdiction's applicable statutes, rules, and case law
• Review litigation materials including depositions and expert's reports
• Analyze, and direct risk transfer, additional insured issues and contractual indemnity issues
• Retain counsel when necessary and direct counsel in accordance with resolution strategy
• Analyze coverage, liability and damages for purposes of assessing and recommending reserves
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves
• Travel to and from locations within the United States to attend mediations, trials, and other proceedings relevant to the resolution of the matter
• Negotiate resolution of claims
• Select and utilize structure brokers
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from insured, counsel, underwriters, brokers, and senior management regarding claims

Senior Claims Examiner, New York Labor Law

Operations

• Plan, coordinate and execute webinars, live streams and related events
• Manage platform setup, scheduling and technical checks for livestream events using tools such as MS Teams, Zoom Webinars or similar platforms
• Collaborate with presenters and stakeholders to ensure smooth delivery of live and recorded communications
• Serve as a liaison between communications, IT and business units for technical troubleshooting and coordination of video projects
• Help resolve issues related to virtual event tools, streaming and content sharing
• Gather and track analytics to support communications planning and strategy
• Coordinate and analyze employee surveys to identify trends and actionable insights
• Maintain internal metrics dashboards and help build reports for routine reporting
• Write clear, concise and engaging content for use on internal communication channels, including the company intranet and signage
• Assist in maintaining and updating pages on the company intranet, ensuring accuracy and relevance.

Communications Operations Specialist

• Work independently to underwrite umbrella and excess policies for highly complex construction risks
• Strong customer-service focus with the ability to effectively multi-task with limited direction
• Establish and maintain strong relationships with assigned retail brokers to successfully maintain our business which will require travel to producer location
• Provide input on strategies and actions that can maximize product line underwriting results and competitive advantages while being mindful of the organizational goals of returning desired ROE for the unit’s underwriting results
• Review large losses to identify any trends or training issues and provide post loss analysis when requested
• Personally participate in marketplace initiatives to expand the overall Arch brand and the specific reputation through interface with regional customers, brokers and other industry professionals
• Complete special projects as assigned by the head of the business unit
• Work independently as a member of a team while building a profitable book of business
• Regularly meet with key brokers and agents, industry groups and insureds to present and represent Arch’s interest in the region
• Prioritizing work, meeting deadlines in a fast-paced environment
• Ensure that underwriting applications and practices within their book are in accordance with appropriate regulatory requirements
• Assist finance, claims, legal, marketing, IT, and compliance as needed

AVP, Construction Excess Casualty

• Assist in overseeing surety production and underwriting activities within the region
• Establish and execute shared marketing plan with key producers and clients
• Contribute to division's goals and objectives through prudent underwriting, risk selection, and portfolio management
• Gather and analyze all relevant information, applying appropriate underwriting techniques, necessary to make an accurate evaluation of credit quality & acceptability of risk
• Demonstrate strong surety bond product knowledge and ability to work with surety account management systems to document for complex commercial surety accounts
• Develop and maintain strong working relationships with assigned producers and cultivate new relationships
• Responsible for developing and managing a book of business, meeting/exceeding profitability objectives as set forth by regional leadership
• Continuously monitor assigned accounts to ensure compliance with Arch standards and make/recommend appropriate corrective actions as needed for risk mitigation
• Prepare underwriting submissions, making recommendations and/or decisions within established authority limits