People Services Manager
Arcadis
full-time
Posted on:
Location Type: Hybrid
Location: Antwerpen • Belgium
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About the role
- Develop efficient people services to support our People Function for the country or group of countries
- Manage country People function in line with global ways of working
- Lead alignment and harmonization of country people services
- Plan and manage operational delivery of services that execute activities associated with employee lifecycle
- Lead country people team to a global tiered service delivery including transition of work to shared services centers
- Adopt new people technology and advocate for local adoption
- Establish a high-performing People Services team
- Implement globally defined processes and procedures for people service delivery
- Ensure clarity around roles, responsibilities, points of escalation & workflows
- Monitor and communicate country service delivery metrics
- Engage with country stakeholders for ongoing feedback
- Ensure HCM system is accurate and up to date
- Participate in internal and external audits
Requirements
- Bachelor degree (preferably in human resources)
- Progressive human resource experience and relevant experience in a complex international matrix setting
- Broad experience and understanding of implementing people activities, particularly in HR operations
- Demonstrated management skills
- Ability to coach and guide a team of HR professionals
- Broad knowledge of all major components of People related functions: employee/labour relations, payroll, management of change, diversity, compensation, benefits and talent development
- Experience in transitioning work to a shared service center
- Experience in implementing payroll systems and improvements
- Experience in implementing HRIS and interaction with connected systems
- Business Fluency with financial acumen and operations knowledge
- Strong customer service mindset and experience in a tiered service model accompanied by Shared service
- Stakeholder management
- High level communication skills (English proficiency at least C1) strong consulting, coaching and presentation skills.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR operationspayroll systemsHRISemployee lifecycle managementpeople technology implementationservice delivery metricsshared services transitionemployee relationscompensationtalent development
Soft Skills
management skillscoachingguidancecustomer service mindsetstakeholder managementhigh level communicationconsultingpresentation skillsteam leadershipfeedback engagement
Certifications
Bachelor degree in human resources